Orange Retention Offers

vickster*arsenal

vickster*arsenal wrote: »

My contract is up 06/07/11....well it should have been up 06/01/11 but Orange denied agreeing a 12 month contract and so I was stuck with 18 month. They refused to honour the contract, but supposedly made a note on my file to offer a very good deal on my upgrade when due....

Anyway, I'm thinking of the Blackberry Torch, so just phoned up to ask about it.
I was offered
18 month contract @ £35 with free handset
24 m @ £30 with £36 handset
24 m @ £25 with £36 handset

She didn't even seem interested in telling me what was included in the contract until I actually asked:
500 minutes
unlimited text
500mb internet

Think this is pretty poor considering I could use an external supplier to get a better deal with a free gift or cashback.... I had a call from one of these companies a couple of days ago offering me an upgrade and they said if I did it through them, it would just be a 24m contract and would not add on 3m I still have outstanding - anyone know how this works?

You can see above my last attempt at upgrading with Orange wasn;t great, so I've just decided to give it another go......
I've just been offered the BB Torch with
600 mins
unlimited text
500mb internet
magic numbers
BB email etc...
for 24 m @ £15 with free phone

When I asked the difference for an 18m contract, I was told I could have it for the same price and pay £31 for the handset :j

Really pleased and pleasantly surprised that it's such a good deal compared to what I was offered a few weeks ago, and I still had approx 6 weeks left on my contract Looking forward to it arriving on Tuesday.

drbesty

Has anyone been quoted any deals on the Samsung Galaxy S2 yet?

GoonerEm

Am still waiting for them to confirm when it is released - as usual Orange are probably loading it with bloatware....has anyone else had an update on the release date apart from "early June"?
I hope they can offer me something good- one guy in retentions mentioned I'll get a very good package once it's released due to my loyalty - been with Orange about 10 years.

jenks282_2

Just got the Atrix, retention deals were pretty poor tbh.

Went into Orange shop and got it free on panther 35, but as I am in the army I got 25% off so paying £26.25 ( this is true for most public sector workers I believe too). Happy days.

The battery life is twice that of the Galaxy S2 (which my mate has). I am so glad I went for this in the end.

BlueFox

My contract ends 1st June, been paying £25 per month for last 18 months so rang Orange retentions to see what they could offer - the best they could offer me is:

HTC Desire (not S)
100 Mins
Unlimited Texts
250mb data
18 months

£25 per month :eek::eek::eek:

He was so unhelpful & couldn't care less if I stayed with Orange or not & I have been with them for about 6 years.

I didn't expect a superb deal for pennies but something a lot more reasonable than that!

I'm now waiting for my pac code.

Shocking service from Orange :mad:

chalkie99

Going to be in a similar situation any day now so please keep us updated if they call you with a better offer.

BlueFox

Update!

Rang back to clarify pac was on way & spoke to a very nice lady who was amazed her "colleague" wouldn't do anything better so the end result was:

HTC Desire S - free
200 mins
Unlimited texts
500mb internet
24 month contract
£15 per month!

Very pleased with that. Now got to decide if Desire S is def the phone I want for the next 2 years!

MagicMartyn

I've never been the best at this haggling thing. I tried the get the same deal as Blue Fox but was basically told that there was no chance that they'd be able to match that. Despite the fact that I can get 25% discount in store as I am a public sector worker.

So anyway I now have my PAC. What should be my next move? TIA!

Asaad

vickster*arsenal wrote: »

You can see above my last attempt at upgrading with Orange wasn;t great, so I've just decided to give it another go......
I've just been offered the BB Torch with
600 mins
unlimited text
500mb internet
magic numbers
BB email etc...
for 24 m @ £15 with free phone

When I asked the difference for an 18m contract, I was told I could have it for the same price and pay £31 for the handset :j

Really pleased and pleasantly surprised that it's such a good deal compared to what I was offered a few weeks ago, and I still had approx 6 weeks left on my contract Looking forward to it arriving on Tuesday.

what did you actually say? .. i get offered 35 quid even through retentions (for a similar deal) and thats the exact same price for new customers :S ..

JoshuaUK

Usually they hold back the good deals until you ask for your PAC number, that seems to open a lot more doors .