Orange Retention Offers

Viewforth

Just off the phone to orange they offered new Bold 9700 for £100 new Torch for £200 on 600 mins, for 27.50. Iphone 4 32GB for £120 on 800 mins or 600 mins depending on how much data I wanted, for £35. Apparently the 16gb is out of stock so they offered the 32, she said it may only last until tuesday.

BaritoneUK

Jon_01 wrote: »

I'd have thought you'd be very lucky to get a new phone in the first month of release for £20 a month. There's usually a premium for the first month as everyone wants one.

Well they have offered me the phone for free at £20 per month on the Racoon 25 with double minutes:
800xnet mins
unlimited landlines
300 texts
500Mb data

It's a great deal, but I was wondering of I could have less minutes, more texts and more data.

Jon_01

BaritoneUK wrote: »

Well they have offered me the phone for free at £20 per month on the Racoon 25 with double minutes:
800xnet mins
unlimited landlines
300 texts
500Mb data

It's a great deal, but I was wondering of I could have less minutes, more texts and more data.

Nice one, just goes to show you can never generalise !

easwara

Beware of Orange!! From my experience they do not care.
Last august I rung and spoke to their retentions manager and he only offered standard tariff deals saying it’s the best he could do even though I’m on the top loyalty band. He said I wouldn’t find a cheaper and better deal with orange however I told him it’s the standard tariff and caught him out.
Anyways a nice man from retentions again offered me:
2200xnet mins,
Unlimited texts
Unlimited internet
15 picture messages
And orange maps
For £24.47 and any phone I wanted. It was a really good deal. All I had to do is find the phone I wanted. I wanted a phone I could share deal on etc and had java. There was none at the time. I was advised the offer would be kept for me till I found a phone I wanted. Every few months however I’d ring and speak to the nice man that offered this deal to make sure I could still have it, to which I was told yes, it’s in your notes, whenever you find the phone you want ring us and we’ll sort it out. I was told I didn’t have to speak to them even as it’s in the notes and anyone in the department would offer it me.
Anyway I kept checking till a few months ago when the HTC desire HD was rumoured to come out. I rung orange checked my deal and said once it’s out I’ll renew and they said that’s fine, can see deal. They said they wasn’t sure they was going to get the phone or not though. 2-3 months ago I rung to enquire about the htc desire HD’s release and was told October November this year.
Today I found it’s released but when I rung to renew, I was told by another rentention's man (very bad service) that I couldn’t be offered that deal. He said yes I would find customers on here with better deals but they are better valued customers who orange make more off. My bill is high yet it’s not what orange can make money off. Also because I make use of their magic numbers now I use a lot of minutes and they say I cost them a lot.
After 6 and a half years loyalty and for not being in contract for nearly 3 years, paying £35 a month for 500 mins, a tariff price now where you can get much more mins, they did not care. They said they couldn’t honour the offer as it’s been a year.
I told them I’ve been checking every couple of months and was told its fine, but they didn’t care no more. I think to them I was even though one the top loyalty band was costing them. Offer was withdrawn. Was treated badly I believe, didn’t care if I left orange. I think id served my purpose, and now they had finished with me. No loyalty on their end I see.

I in the end spoke to the gentleman who offered me the deal, another rude manager put him on. I think he’d been told to come over. In any case with the new t-mobile orange merger they said what they can offer has changed and they couldn’t offer me anything. Deal withdrawn. I believe competition has been stifled.

To all those that have been offered deals with orange, and all those who may think of going on orange, from my experience all I can say is beware. I have for many years been loyal to orange. Not anymore. There are better deals. Even Tesco offer £30 unlimited texts, internet, and mins. I could then just buy the phone.

spark_deals

easwara wrote: »

Beware .
.
.
.
.
.
... the phone.

You gave a long rope really!

welshman1982

easwara do you mean you were offered the mentioned provisional deal by Orange Retentions in August 2009 and now in October 2010 (14 months later) your disappointed that they will not honour that deal now you've found a phone you like?

If so then I'm not in the slightest bit surprised at the outcome. For the last 14 months you've been paying the full price tariff of £35 a month. So by waiting and waiting and waiting and waiting you've cost yourself at least £147.42.

Even if you'd have taken a different phone on the deal when it was offered to you in August 2009 even if the new phone was of no use to you you could have sold it on ebay etc which would have earned you some money as well as saving yourself just over £10 a month on your contract by accepting the deal they offered you. :money:

The guy you spoke to at Retentions obviously did his job really well. On top of preventing you from leaving in August 2009, he's managed to keep you as an Orange customer on your old contract paying full price for an extra 14 months whilst not giving you any discount/promotion/new mobile phone/improved deal whatsoever. Now that's impressive.

I hope your share dealing is a lot better than your mobile phone contract dealing.

easwara

well actually its me who has had the last laugh.
at the end of the day its their loss. and no although they offered the deal in aug 2009, i had kept ringing every few months and was ensured the deal would stay. even 2 months ago. i didnt think gettin the phone i wanted would take this long. never again.
some of the managers there need some kind of customer training.
if you are offered a deal with orange make sure you take it there and then as they will go back on their word.
that said you do have some geniune nice staff there.

easwara

welshman1982 wrote: »

I have lost all faith in Orange but unfortunately where I live they have the best signal and coverage. I'll try one more time, if that fails I'll leave and join Vodafone.

I have complained to Orange about a previous matter and I sent it to the chairmans office. Unfortunately I was still messed around, arranged callbacks never materialised, documents were never sent out, arrangements were never carried through.

I guess companies are trying to save money and Orange are saving money on customer relations by not having any.

what did you expect. you really think the chairmans gonna even read it? sorry but true

drbesty

How is it their loss? You weren't offered the deal because it wouldn't have made Orange any profit and you won't get a similar deal elsewhere

welshman1982

easwara wrote: »

what did you expect. you really think the chairmans gonna even read it? sorry but true

I know full well that the advertised chairmans email address is not the one used by the chairman, it's accessed by a number of people who work as part of the so called "Chairmans Office Team". This or some kind of similar set up is pretty much the norm with the majority of companies. So its pretty obvious that the actual chairman will never actually read it. Just as it was obvious to me that you were never going to get that deal offered 14 months ago.

The intention of my email was to actually get some kind of response from someone who is in the UK. Email the standard Orange customer services email address and you get a standard template reply which in my experience is an unhelpful response. Fill in the online web form on the Orange website and you'll get the same result. Googling Orange CEO Email address and firing off an email is a lot quicker than ringing customer services and spending an eternity repeating yourself over and over again to someone the other side of the world who is unable to help, have poor product knowledge and who generally have trouble trying to understand basic english.

If you want to nitpic easwara go ahead. I've said all I'm going to say on the matter but thank you for the laugh you gave me.

What was the end result then? What deal did you get? Did you stay with Orange or did you go to another network and get a better deal? After all this is an Orange Retentions Thread.