Orange Retention Offers

robbies_gal

thanks mustbe

im on same minutes texts as you so i guess i'll looking at the same sort of price

im also now looking at the desrie decisions decision!

steve237

My contract with Orange comes to an end in October and I fancy an iphone. I'm currently on £10 a month for an insane amount of mins/texts and unlimited internet. I got this as I told retentions I was leaving and read out another networks deal, which they beat, so I know they can offer silly deals to keep a customer.

My question is, can they beat other networks iphone deals too? Would they be able to be their standard best offer (as detailed on MSE) of 18 months with handset for £229 and monthly fee of £35? Or are the iphone deals fixed and non-negotiable?

Dpk

gabbyevs wrote: »

thanks mustbe

im on same minutes texts as you so i guess i'll looking at the same sort of price

im also now looking at the desrie decisions decision!

new version of the desire out next month - so the current model may drop in price

robbies_gal

steve237 wrote: »

My contract with Orange comes to an end in October and I fancy an iphone. I'm currently on £10 a month for an insane amount of mins/texts and unlimited internet. I got this as I told retentions I was leaving and read out another networks deal, which they beat, so I know they can offer silly deals to keep a customer.

My question is, can they beat other networks iphone deals too? Would they be able to be their standard best offer (as detailed on MSE) of 18 months with handset for £229 and monthly fee of £35? Or are the iphone deals fixed and non-negotiable?

ive asked around and theyre very rigid dont seem to be any leeway at all in their handset prices and thats nearly all networks thats ive asked

Dpk wrote: »

new version of the desire out next month - so the current model may drop in price

oh yes i heard about that hd isnt it? maybe i should just wait for that one?

steve237

gabbyevs wrote: »

ive asked around and theyre very rigid dont seem to be any leeway at all in their handset prices and thats nearly all networks thats ive asked



oh yes i heard about that hd isnt it? maybe i should just wait for that one?

Thanks for the info, had a feeling it may be the case.

I'd be happy with handset cost, but would be good if I could go from 18 months to 24 months and get monthly fee from £35 to £25...

robbies_gal

you could ask but i cant see it to be honest unless its a set fee already but i dont think any except tesco are doing it for 20 pounds

steve237

I would happily switch to Tesco, but they are on the o2 network and I nhave no signal. Only strong signal in this house is Orange...

I will try it on with them in October and report back if I manage to get a good deal.

adamnsu

steve237 wrote: »

My contract with Orange comes to an end in October and I fancy an iphone. I'm currently on £10 a month for an insane amount of mins/texts and unlimited internet. I got this as I told retentions I was leaving and read out another networks deal, which they beat, so I know they can offer silly deals to keep a customer.

My question is, can they beat other networks iphone deals too? Would they be able to be their standard best offer (as detailed on MSE) of 18 months with handset for £229 and monthly fee of £35? Or are the iphone deals fixed and non-negotiable?

I am assuming you after the iphone 4g. From what I have gathered when it comes to the Iphone and HTC Desire their customer service advisors seem to have a mental freeze the moment you mention the name of either. They give you pathetic deals when compared to T-mobile when it comes to customer retention.

robbies_gal

mustbemad wrote: »

Hi,

I just upgraded to a Galaxy S today with orange and it has been dispatched already.

I got 200 mins, unlimited txts and unlimited internet for £20 on an 18 month contract with a one of charge of £99 for the handset. I wasnt thrilled about paying for the phone but they wouldnt budge on that :sad:

I was paying £30 a month before for 400 mins i think and unlimited txts, plus £5 for unlimited internet.

hths, MBM

just to update i phoned retentions this morning-got offered same deal no budging on the phone price even though i said so p4u are doing the same deal with more minutes and a free phone-he said he cant waive the charge

so much for wanting to keep you

is there any way that if i start a new orange contract i can transfer my number somehow?

they wanted 50 for the desire btw f anyones interested in that phone

Jon_01

Even retentions have limits the system won't let them go beyond a point, it doesn't matter what you say they can't over ride the computer.

You'd have to get your pac code from Orange, move to another networks payg. Start a new contract and then get the pac for the payg and move back.