Orange Retention Offers

Crazy_Jamie

Does this sound possible, or is it too ambitious?

It's more than possible. If anything you could aim for a £5 or £10 deduction off your tariff and a decent phone with web browsing.

heybankrobber

Ok, well that sounds promising. Didn't think I'd get a deduction on tariff as it's an expensive phone, but I can always give it a try. Any tips on how to go about it? Just tell them what I want in order to stay? Or see what they come up with first?

Crazy_Jamie

heybankrobber wrote: »

Ok, well that sounds promising. Didn't think I'd get a deduction on tariff as it's an expensive phone, but I can always give it a try. Any tips on how to go about it? Just tell them what I want in order to stay? Or see what they come up with first?

The best way to go about it is when you are asked if you are looking for anything in particular, state that you don't want to be spending any more than £25 because Vodafone currently do some excellent deals with the latest phones free for that amount. Also say that you want web browsing in with the deal, and then ask what phone they can offer.

Using that some route I was originally offered a £35 tariff for £25 a month with a C905 (very latest phone at the time) and 80MB of web browsing. You may well need more data, but it didn't take any effort to get that so you may be able to get more.

KaosLisa_2

Just rung orange as my contract was due to end. Said I wanted to cancel and look around for a better deal. I was on £35 a month 500mins unlimited texts. They've now reduced it down to £19.50 a month with 600mins and unlimited texts, new phone (Nokia 5800) and free internet browing on weekend and evenings Very Happy :j

CheekyMonkey

I've been watching this thread for a number of months now as Im out of contract (currently using an unlocked iPhone) and paying around £25 a month. I'd love to get a new iPhone but the O2 contracts are ridiculous. The dilemma is whether or not to commit to Orange for another 18 months with a phone that I dont want and will probably sell.

It would appear though that the new retention deals being offered are pretty poor in comparison to the £9.99 a month that people were picking up a few months ago. Does anyone know why?

Crazy_Jamie

KaosLisa wrote: »

Just rung orange as my contract was due to end. Said I wanted to cancel and look around for a better deal. I was on £35 a month 500mins unlimited texts. They've now reduced it down to £19.50 a month with 600mins and unlimited texts, new phone (Nokia 5800) and free internet browing on weekend and evenings Very Happy :j

Decent enough deal. Well done

Cheeky_Monkey wrote:

I've been watching this thread for a number of months now as Im out of contract (currently using an unlocked iPhone) and paying around £25 a month. I'd love to get a new iPhone but the O2 contracts are ridiculous. The dilemma is whether or not to commit to Orange for another 18 months with a phone that I dont want and will probably sell.

It would appear though that the new retention deals being offered are pretty poor in comparison to the £9.99 a month that people were picking up a few months ago. Does anyone know why?

The £9.99 deals are still out there. It just depends on your monthly spend and what your expectations are. Paying £25 a month might not be good enough to secure a £10 deal, but you might as well try. Ring them and say that a few people you know have recently gotten £10 deals (for the record, mine was £10 a month with 700 minutes, 300 texts, unlimited landline calls, and a Samsung G600, though I was paying £35 a month). Use the £10 deal as a starting point and just see what they can offer. Call back a few times if you need to. Often getting a £10 contract with a basic phone costs less (and is lower risk) than getting a higher value contract with a good phone that you intend to sell.

heybankrobber

Called Orange to say I was thinking of leaving and needed a PAC code - asked me reasons, etc. Explained that only phone I wanted on orange was the Omnia HD and I was told there was a fee for that one. Explained I was after a free phone but no dice. Will receive my PAC code soon!

Not the end of the world as there are other phones and offers out there but was surprised by the lack of negotiating. Never found it so easy to end a contract!

Crazy_Jamie

heybankrobber wrote: »

Called Orange to say I was thinking of leaving and needed a PAC code - asked me reasons, etc. Explained that only phone I wanted on orange was the Omnia HD and I was told there was a fee for that one. Explained I was after a free phone but no dice. Will receive my PAC code soon!

Not the end of the world as there are other phones and offers out there but was surprised by the lack of negotiating. Never found it so easy to end a contract!

Doesn't sound like you gave them a lot of room to negotiate. You set a very specific stall out, and if you're asking for something that they blanket cannot do you're obviously not going to get any joy. You said that you want something with internet browsing. They are plenty of phones that can do internet browsing, not just the Omnia HD, which is a latest model and very expensive anyway.

missfunkymonkey

My Dolphin 30 contract is up at the end of June.

Just called and been offered

Nokia 5800 for one off payment of £17
400 mins
300 texts
500 mb internet

£14.67 per month

Is this a good deal or just average?

purplestar87

heybankrobber wrote: »

Called Orange to say I was thinking of leaving and needed a PAC code - asked me reasons, etc. Explained that only phone I wanted on orange was the Omnia HD and I was told there was a fee for that one. Explained I was after a free phone but no dice. Will receive my PAC code soon!

Not the end of the world as there are other phones and offers out there but was surprised by the lack of negotiating. Never found it so easy to end a contract!

hey im in the same boat with them, want that fone for free simply for the fact you can get it for free at p4u...bt when i pointed this out to give them the chance to match the offer the guy refused and offered my pac. if u want it then i suggest goin there if orange wont give u it for free, so long as ur willing to pay the 35quid tarrif of course