Orange Retention Offers

andros1963

could somebody give me some advice please......have been with orange for 3 yrs+ currently have dolphin 35 6oo mins ultd texts and mobile internet and also broadband max and bt line rental paid all for £35 per......due to upgrade in a month can i expect a reduction?

Savage_2

Hasslehoof wrote: »

Orange retail will be able to tell you your band but a rough guide is as follows

Less than 15 pound. Band 1
Between 15 to 25 pound Band 2
Between 25 - around 39 Band 3
Between 39 - around 54 Band 4
55 Pounds and above Band 5.

Dont take this as gospel though, there are some other factors that are taken into account aswell such as how many replacement handsets you've had, how many times you've called 150 and loads of other trivial stuff.

Sounds fair to me, though that would put me in band 2 and I still got a decent deal! A bit of advice, my friend phoned up retentions quoting my offer and got practically the same deal, so if anyone sees a deal they fancy, then it could be worth quoting it to see what orange can do

r.mac_2

I currently have a contract on orange for 250mins and 75 texts for £30 but my contracts up. My phone is fine and I'm looking for a much cheaper deal.

Does a SIM only deal tie you into a fixed period like a contract? I like the sound of the deal roakes was offered.

r.mac_2

Hasslehoof wrote: »

You must be on the sim only deal for 3 full months before Orange will even look at upgrading your account.

I didn't realise that would be 'upgading'. thanks for pointing that out.

harshanl

Hi,
I've just upgraded to a Nokia 5800, but have changed my mind and want a HTC Touch instead. The package is unopened; what are my rights? Am I entitled to send the Nokia back and ask for the HTC? Who pays for the postage?
Thanks,
Harshan

MRC_2

harshanl wrote: »

Hi,
I've just upgraded to a Nokia 5800, but have changed my mind and want a HTC Touch instead. The package is unopened; what are my rights? Am I entitled to send the Nokia back and ask for the HTC? Who pays for the postage?
Thanks,
Harshan

Unless its changed, as far as I'm aware the customer has to pay for recorded delivery.

Hasslehoof

harshanl wrote: »

Hi,
I've just upgraded to a Nokia 5800, but have changed my mind and want a HTC Touch instead. The package is unopened; what are my rights? Am I entitled to send the Nokia back and ask for the HTC? Who pays for the postage?
Thanks,
Harshan

The customer will always pay for the return if you change your mind, if the phone is faulty they will foot the bill. (it states this on the delivery note that comes with the upgrade)

If you kick up enough of a stink though 9/10 operators will credit the money to your account, rather than have to listen to another angry customer.

IRP2010

Just got these 2 deals on mine and wifeys account

1. Free Nokia 5800, 800mins,unlimited texts,500mb data 18months = £15per month

2. Free Nokia 5800, 400mins,3000 texts,500mb data 18months = £10per month

Not too bad I dont think - may sell phone on the tenner a month deal too.

Dead1nside

IRP2010 wrote: »

Just got these 2 deals on mine and wifeys account

1. Free Nokia 5800, 800mins,unlimited texts,500mb data 18months = £15per month

2. Free Nokia 5800, 400mins,3000 texts,500mb data 18months = £10per month

Not too bad I dont think - may sell phone on the tenner a month deal too.

Your monthly spend must be very good. Those are terrific deals.

IRP2010

Dead1nside wrote: »

Your monthly spend must be very good. Those are terrific deals.

We were both on a Dolphin35 which ended Nov08 so avg £40 with a couple in the 50's