Octopus Tracker

Alnat1

Well done Milo!

[Deleted User]

savers_united said:

Mstty said:

milo_2020 said:

2 months ago - I spoke to a CS agent on the phone who initiated my switch which was delayed until my fix with So.Energy ended and then he made it so that i went directly onto V3. I made it very clear i wanted the 11p cap and he understood and done the magic.

I posted here but had doomsayers saying CS agents are wrong as usual, but here we are!

Well done👍 waiting for someone to post "wait til October to see if they change your prices"🤣🤣

I spoke with a manager from Octopus last week after being contacted regarding a complaint I have in for Tracker.

It was confirmed by him after reading out a memo that has been circulated internally that both Tracker and Agile caps will be honoured for the term of contract (12mths I believe), as a result it has brought closure to my complaint with Octopus having now put things right. So at least from what I have been told they will be honouring the caps for the duration of contract.

However with news that the October Ofgem cap may be frozen or some other interventions it is getting more difficult to know what is the right thing to do. 

The Tracker; Agile; Go and Go Faster tariffs have always been honoured for 12 months. Trust me, I have been on all of them over the past 3 1/2 years. 

The ‘problem’ is that these are not mainstream tariffs and have, in the past, been dealt with by specialist team members.

Raxiel

Where do you even find these tariffs? I'm with Octopus and when I was on the SVT they only offered me the 1 year fix, and after I took that they don't offer me any tariff options at all.

milo_2020

On the smart tariffs sections, SVT probably better rates than the fixes they offer, its almost 80p at the minute

QrizB

Raxiel said:

Where do you even find these tariffs?

Tracker (open to all Octopus customers): https://octopus.energy/tracker/

Agile (open to Octopus customers with working smart meters): https://octopus.energy/agile/

Go & Go Faster (open to Octopus customers with working smart meters and electric vehicles): https://octopus.energy/go/

Intelligent (open to Octopus customers with working smart meters and specific compatible electric vehicles): https://octopus.energy/intelligent-octopus/

Tesla Energy Plan (open to Octopus customers with working smart meters and a Tesla Powerwall 2): https://octopus.energy/tesla/tariff/
There might be others but that should get you started.

Spoonie_Turtle

Raxiel said:

Where do you even find these tariffs? I'm with Octopus and when I was on the SVT they only offered me the 1 year fix, and after I took that they don't offer me any tariff options at all.

All tariffs with the rates for your area - put your postcode in and scroll down (don't 'get a quote')  https://octopus.energy/tariffs/

Raxiel

QrizB said:

Raxiel said:

Where do you even find these tariffs?

Tracker (open to all Octopus customers): https://octopus.energy/tracker/

Agile (open to Octopus customers with working smart meters): https://octopus.energy/agile/

Go & Go Faster (open to Octopus customers with working smart meters and electric vehicles): https://octopus.energy/go/

Intelligent (open to Octopus customers with working smart meters and specific compatible electric vehicles): https://octopus.energy/intelligent-octopus/

Tesla Energy Plan (open to Octopus customers with working smart meters and a Tesla Powerwall 2): https://octopus.energy/tesla/tariff/
There might be others but that should get you started.

Thanks!

So for tracker it appears to have caps that are slightly lower than the 1yr fix I already have with them (56p & 17p), with the potential to go lower (although I don't expect to see that any time soon). I'm not sure what the downside of switching to that would be unless the caps are free to change, while I'm guaranteed this price until next August, but people are saying 12 months?

For Agile, well have a connected smart meter (even managed to take part in a couple of 'plunge' pricing tests in 2020), but is that electric only? I guess I'd need a gas tariff, which I assume would be the SVT (currently predicted to cap below my fix until it gets warm).

I see a 'subscription fee' that is priced and described like the standing charge, is that what it is or is it in addition to the SC?

Don't have an EV so I'm stuck there.

Finding it hard to see the downside in the current climate. So what am I missing?

QrizB

Raxiel said:

... for tracker it appears to have caps that are slightly lower than the 1yr fix I already have with them (56p & 17p), with the potential to go lower (although I don't expect to see that any time soon). I'm not sure what the downside of switching to that would be unless the caps are free to change, while I'm guaranteed this price until next August, but people are saying 12 months?

I'vr got gas on Tracker and (as with most people in this thread) I'm expecting the rates to be fixed for 12 months, although contractually Octopus appear to have the right to change it.

For Agile, well have a connected smart meter (even managed to take part in a couple of 'plunge' pricing tests in 2020), but is that electric only? I guess I'd need a gas tariff, which I assume would be the SVT (currently predicted to cap below my fix until it gets warm).

You can move your electricity to Agile and keep your current gas fix, or move gas to Tracker, if you'd prefer those to the SVT. The "subscription" is the standing charge by another name.

Finding it hard to see the downside in the current climate. So what am I missing?

At least in principle, these are "beta" tariffs and you might find bugs with the website. A couple of examples: Tracker gas occasionally doesn't tell you the unit price for a day or two, esp. it seems over bank holiday weekends, and Agile can fail to generate a bill if there's a gap in the smart meter data. You might want to keep a closer eye on things than you would do with a standard tariff.

milo_2020

Raxiel said:

QrizB said:

Raxiel said:

Where do you even find these tariffs?

Tracker (open to all Octopus customers): https://octopus.energy/tracker/

Agile (open to Octopus customers with working smart meters): https://octopus.energy/agile/

Go & Go Faster (open to Octopus customers with working smart meters and electric vehicles): https://octopus.energy/go/

Intelligent (open to Octopus customers with working smart meters and specific compatible electric vehicles): https://octopus.energy/intelligent-octopus/

Tesla Energy Plan (open to Octopus customers with working smart meters and a Tesla Powerwall 2): https://octopus.energy/tesla/tariff/
There might be others but that should get you started.

Thanks!

So for tracker it appears to have caps that are slightly lower than the 1yr fix I already have with them (56p & 17p), with the potential to go lower (although I don't expect to see that any time soon). I'm not sure what the downside of switching to that would be unless the caps are free to change, while I'm guaranteed this price until next August, but people are saying 12 months?

For Agile, well have a connected smart meter (even managed to take part in a couple of 'plunge' pricing tests in 2020), but is that electric only? I guess I'd need a gas tariff, which I assume would be the SVT (currently predicted to cap below my fix until it gets warm).

I see a 'subscription fee' that is priced and described like the standing charge, is that what it is or is it in addition to the SC?

Don't have an EV so I'm stuck there.

Finding it hard to see the downside in the current climate. So what am I missing?

FWIW, Octopus confirmed the fix to me and there is now a post above saying about a memo internally distributed with them saying they will honour the caps, if they are going to honour the 35p 'fix' and the '11p' fix then they will definitely honour the 55p.

I would go for it still - I am still recommending to people they go for it if its close to their fix as the possibility of being under the cap is still there, albeit low. To be fair, tracker is not pegged at the cap still at the minute, so you would still be under:
https://energy.guylipman.com/sm/electracker

bristolleedsfan

https://energy.guylipman.com/sm/gastracker