Octopus Tracker

MultiFuelBurner

QrizB said:

IIRC Ofgem removed the explicit 30 day requirement a few years ago. Now they just require "adequate" notice, sufficient that the customer can switch away if they don't like the new tariff.

As above it's in the terms and conditions as "Reasonable Notice"

To add to this I thought they have been very reasonable given the new formula came in on 11th December 2023 and many thought they might pull the trigger early Jan. So to get halfway through Feb and breaking the back of winter costs at Octopus expense (it is still a loss leader) then well done Octopus

MultiFuelBurner

The next interesting thing is for those without smart meters are their emails different?

Does it say you need a smart meter to continue on tracker?

nekr0mantik

tilyymolly said:

nekr0mantik said:

Any way you can get estimate new costs from Feb?

Octoprice lets you put in the different tracker tarriffs.

https://octopriceuk.vercel.app/tracker

It does not have rates from Feb only older Tracker.

I want to check if anyone has estimation of Feb 15th onwards

Slinky

nekr0mantik said:

tilyymolly said:

nekr0mantik said:

Any way you can get estimate new costs from Feb?

Octoprice lets you put in the different tracker tarriffs.

https://octopriceuk.vercel.app/tracker

It does not have rates from Feb only older Tracker.

I want to check if anyone has estimation of Feb 15th onwards

From my understanding people are being moved onto the December 2023 rate, not a new Feb 24 rate

Archerychick

Slinky said:

nekr0mantik said:

tilyymolly said:

nekr0mantik said:

Any way you can get estimate new costs from Feb?

Octoprice lets you put in the different tracker tarriffs.

https://octopriceuk.vercel.app/tracker

It does not have rates from Feb only older Tracker.

I want to check if anyone has estimation of Feb 15th onwards

From my understanding people are being moved onto the December 2023 rate, not a new Feb 24 rate

Also my understanding based on wording in the email 

Griffindog

I was on a fixed term until June but still got the email. I have challenged it but don’t hold out much hope. At least in Yorkshire the increases aren’t as severe as elsewhere.

MultiFuelBurner

Griffindog said:

I was on a fixed term until June but still got the email. I have challenged it but don’t hold out much hope. At least in Yorkshire the increases aren’t as severe as elsewhere.

I hope you have a screenshot of that?

masonic

MultiFuelBurner said:

Griffindog said:

I was on a fixed term until June but still got the email. I have challenged it but don’t hold out much hope. At least in Yorkshire the increases aren’t as severe as elsewhere.

I hope you have a screenshot of that?

Yes they do. It's come up a few times. However, the previous fixed term variant did not have protection from a formula change like the current version does. T&Cs are clear that if you joined Tracker prior to 11th December they could change the formula after giving reasonable notice.

I suppose their might be an argument to push for the original expiry date not to be extended, on the assumption Octopus will not be looking to change the formula again before then...

nekr0mantik

Slinky said:

nekr0mantik said:

tilyymolly said:

nekr0mantik said:

Any way you can get estimate new costs from Feb?

Octoprice lets you put in the different tracker tarriffs.

https://octopriceuk.vercel.app/tracker

It does not have rates from Feb only older Tracker.

I want to check if anyone has estimation of Feb 15th onwards

From my understanding people are being moved onto the December 2023 rate, not a new Feb 24 rate

oh ok

thanks

bristolleedsfan

masonic said:

MultiFuelBurner said:

Griffindog said:

I was on a fixed term until June but still got the email. I have challenged it but don’t hold out much hope. At least in Yorkshire the increases aren’t as severe as elsewhere.

I hope you have a screenshot of that?

Yes they do. It's come up a few times. However, the previous fixed term variant did not have protection from a formula change like the current version does. T&Cs are clear that if you joined Tracker prior to 11th December they could change the formula after giving reasonable notice.

If my memory is correct Griffindog as well as others had fixed term status removed  a few weeks ago, I think on basis was a mistake.to put on fixed term, ( did not get a renewal email offering a further 12 months on tracker from June 23)