Octopus Tracker

double_dutchy

Got my latest tracker bill this week - gas usage shown is "smoothed" not actual. That seems to happen about 50% of the time for gas (never for electric). Because the smoothing has allocated more usage than actual in the last couple of mild weeks (and cheap weeks) it's worked in my favour - according to my spreadsheet by about £1.70!

mmmmikey

masonic said:

Pat38493 said:

northernstar007 said:

cheers all done, message on twitter and all done to be billed on the 1st
update a new message from octopus on twitter, its too late to adjust for jan bill but will be adjusted for feb, that will do for me

I don't know if it's a widespread issue or just me, but I have not been billed for electricity for 2 months, even though there are no missing smart meter readings.  Maybe something got broke when I switched from Agile to Tracker - if I don't get billed by the time I get back from my upcoming holiday I will contact them to see what is going on.

I have the same issue, which also started when I switched from Agile to Tracker. I have had to request manual bills since then. My monthly reading gets taken as usual, but no bill is issued.

...and the same thing for me, haven't been billed since switching to Tracker. Also, they are taking a payment in January even though I am on whole amount monthly billing and in credit. Not a big deal for me as it will sort itself out sooner or later. My normal billing date is 6th of each month so I'm planning to wait until then and contact them if the bill doesn't come.

Rolandtheroadie

I've just emailed them before reading these comments.
 Switched to Tracker around 3 weeks ago and didn't receive my bill on 16th December as expected. We'll see how it goes. 

Slinky

Sounds like there's some sort of glitch in their bill production system regarding those switching from Agile to Tracker.

Spies

Ditto billing from agile to tracker, I'm moving back to Agile at the end of January so I'm not going to bother pursuing a fix

Telegraph_Sam

My billing system seemed to break down at the beginning of the year (2023) with more than one consecutive invoice no-show. I did nothing and in the end it caught up and the missing bills were reinstated. Note that this did NOT involve any tariff change.
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My 6 and 12 month Tracker leccy average prices were almost identical @ c. 17.5 p, and only dropped to 12.31 over the past 7 days. Is there any source that would allow some comparison with Agile?  At the expense obviously of making a few assumptions about Agile consumption profiles which in reality would be unlikely to be realistic. Just to use as a first benchmark. 
I don't have Octopus Compare which might make such comparisons doable?

northernstar007

with us being on tracker, and being spoilt with cheapish elecky atm, what would you call cheap elecky
we have been getting it as low as 8.8p over the christmas now upto 15p (still cheaper than svr) 

MultiFuelBurner

northernstar007 said:

with us being on tracker, and being spoilt with cheapish elecky atm, what would you call cheap elecky
we have been getting it as low as 8.8p over the christmas now upto 15p (still cheaper than svr) 

20-21p average for the year would be cheap imo. Looking at the upcoming formula change 23-24p could be the new normal.depending on your region.

pfpf

just using 24/12 as an example.

i only have the Octopus App and my monthly bills, no other forms of cross checking.

whenever iv'e randomly checked usage/cost on a particular day i have always found it to be accurate. i do check more closely on the bills.

according to the App. i used 13.74kWh of electricity, this was the day that it was 7.77p. the App says i used £1.5462, quite a difference to what is should be. just having a look at some of the recent cheap days and nothing adds up. of course i'll look closely when the bill arrives but is anyone else seeing this difference?

edit. just using a second day 29/12 used 13.36kWh, cost £2.095. unit rate was 12.1p

edit2. the gas doesn't add up either. have they somehow added the new formula?

masonic

For me, there is a psychological 20p tipping point, above I get into the 'use as little as possible' mindset. This is just based on historical norms.

Changing the subject, I wonder if anyone has joined the tracker tariff since the pricing change, and whether they could share with me the current tariff's product name?

For example, a year ago it was SILVER-FLEX-22-11-25 and the summer before that it was SILVER-22-07-22. I have tried pinging the API with various likely suspects, but have not found it. Annoyingly, Tracker has the is_restricted = true flag set in the API, so doesn't show up in the tariffs list. Product names can be checked via Guy Lipman's very useful Smart Meter Reports tool, here: https://energy.guylipman.com/sm/admin?source=octopus