Octopus Tracker

The_Green_Hornet

QrizB said:

pfpf said:

Alnat1 said:

Averaged figures fall slightly over each day towards the end of the month as we head to mid summer and rise slightly each day during the month as we head into winter.

Those figures shown by vic_sf49 don't show that pattern so must be the real consumption from the smart meter.

my screenshot and i can assure you they are not actual usage and they do infact show exactly what you suggest, rising slowly through the month.

In your position, I would be contacting Octopus and asking to be re-billed for the month using your actual daily readings.

It is unlikely they will re-bill according to their Tracker FAQs.

QrizB

The_Green_Hornet said:

QrizB said:

pfpf said:

Alnat1 said:

Averaged figures fall slightly over each day towards the end of the month as we head to mid summer and rise slightly each day during the month as we head into winter.

Those figures shown by vic_sf49 don't show that pattern so must be the real consumption from the smart meter.

my screenshot and i can assure you they are not actual usage and they do infact show exactly what you suggest, rising slowly through the month.

In your position, I would be contacting Octopus and asking to be re-billed for the month using your actual daily readings.

It is unlikely they will re-bill according to their Tracker FAQs.

Other people have previously reported success, either re-billing or a small bill credit. Possibly earlier in this thread.

la531983

QrizB said:

The_Green_Hornet said:

QrizB said:

pfpf said:

Alnat1 said:

Averaged figures fall slightly over each day towards the end of the month as we head to mid summer and rise slightly each day during the month as we head into winter.

Those figures shown by vic_sf49 don't show that pattern so must be the real consumption from the smart meter.

my screenshot and i can assure you they are not actual usage and they do infact show exactly what you suggest, rising slowly through the month.

In your position, I would be contacting Octopus and asking to be re-billed for the month using your actual daily readings.

It is unlikely they will re-bill according to their Tracker FAQs.

Other people have previously reported success, either re-billing or a small bill credit. Possibly earlier in this thread.

Yes, they gave me a free tenner when they did it to me last month, not bad for a 20p loss.

la531983

Further to the above, my bill has just been produced (cant see it yet but the money has been debited from my "pot") and its only 5p out from what I calculated myself, so looks like its back to normal this month.

The_Green_Hornet

QrizB said:

The_Green_Hornet said:

QrizB said:

pfpf said:

Alnat1 said:

Averaged figures fall slightly over each day towards the end of the month as we head to mid summer and rise slightly each day during the month as we head into winter.

Those figures shown by vic_sf49 don't show that pattern so must be the real consumption from the smart meter.

my screenshot and i can assure you they are not actual usage and they do infact show exactly what you suggest, rising slowly through the month.

In your position, I would be contacting Octopus and asking to be re-billed for the month using your actual daily readings.

It is unlikely they will re-bill according to their Tracker FAQs.

Other people have previously reported success, either re-billing or a small bill credit. Possibly earlier in this thread.

Yeah, unlikely doesn't mean "definitely won't" so there is no harm in trying I suppose.

Pat38493

If it’s the gas that’s done like that, I suppose technically you don’t know if there are missing half hour readings unless you are using gas every half hour of the whole month, or the missing data corresponded to a time you were actually using gas.

However I think if you download the gas readings using the Octopus download option on the website, there will be missing rows if they don’t have a reading (at least I saw this once in my case where they had partial readings for one day but a few slots were missing.).

masonic

Pat38493 said:

If it’s the gas that’s done like that, I suppose technically you don’t know if there are missing half hour readings unless you are using gas every half hour of the whole month, or the missing data corresponded to a time you were actually using gas.

However I think if you download the gas readings using the Octopus download option on the website, there will be missing rows if they don’t have a reading (at least I saw this once in my case where they had partial readings for one day but a few slots were missing.).

You can also check for missing half hour data via the API, or use Guy Lipman's website: https://energy.guylipman.com/sm/admin?source=octopus

If you do this on the same day you receive your bill you can be reasonably confident whether or not they had the required data.

The_Green_Hornet

Pat38493 said:

If it’s the gas that’s done like that, I suppose technically you don’t know if there are missing half hour readings unless you are using gas every half hour of the whole month, or the missing data corresponded to a time you were actually using gas.

However I think if you download the gas readings using the Octopus download option on the website, there will be missing rows if they don’t have a reading (at least I saw this once in my case where they had partial readings for one day but a few slots were missing.).

Looking through my own gas meter data corresponding to last month's bill I'm missing three half hour consumption periods on 21st September.

I'm surprised that their system isn't smart enough to use the actual consumption data for the complete days and just use the industry coefficients for the days that are missing data but the overall result is a 2p difference to my own calculations so I'm not going to lose any sleep over it.

Pat38493

masonic said:

Pat38493 said:

If it’s the gas that’s done like that, I suppose technically you don’t know if there are missing half hour readings unless you are using gas every half hour of the whole month, or the missing data corresponded to a time you were actually using gas.

However I think if you download the gas readings using the Octopus download option on the website, there will be missing rows if they don’t have a reading (at least I saw this once in my case where they had partial readings for one day but a few slots were missing.).

You can also check for missing half hour data via the API, or use Guy Lipman's website: https://energy.guylipman.com/sm/admin?source=octopus

If you do this on the same day you receive your bill you can be reasonably confident whether or not they had the required data.

Thanks - I was not aware of this site and indeed it shows that I have gaps in my gas meter readings on several days in the last month - last one is 29th so I can expect another estimated bill.

I have no gaps in the electricity readings.

This probably also explains why the Octopus Watch app refuses to display my gas usage on some days, even though the actual morning usage I did is correctly appearing on the Octopus App (because it didn't correspond with any of the missing periods).

Chrysalis

My October wheel of fortune update.

First 2 spins had £0 before £64, £512, 3rd and 4th spins had £1 there.

However all 4 spins lost, the wheel no longer lands before the two big prizes for me.

So I guess my luck evening out now.