Octopus Tracker

pfpf

pfpf said:

billed today.
electric on the daily rate.
gas averaged. so on the app i can see my daily usage but the bill has not used the same daily usage numbers. its used slightly increasing usage each day of September.

both were done properly last month but gas was done this way 2 months ago aswell.

Gas was billed on the daily usage for August, but July and then again last month.......none of which matches my actual daily use as per the Octopus App.

la531983

If they are getting every reading there should be no reason why they are doing this, it negates the point of a smart tariff. Imagine if they did this for Agile, people would be having fits.

vic_sf49

pfpf said:

pfpf said:

billed today.
electric on the daily rate.
gas averaged. so on the app i can see my daily usage but the bill has not used the same daily usage numbers. its used slightly increasing usage each day of September.

both were done properly last month but gas was done this way 2 months ago aswell.

Gas was billed on the daily usage for August, but July and then again last month.......none of which matches my actual daily use as per the Octopus App.

Thank you for posting this example. I've just checked my bill that was raised yesterday, and my gas usage shows this slowly increasing/smoothing pattern. Electric usage does not. 

Today's job, will be going through all my old bills and comparing usage with Bright and/or the Octopus app.

I'm sure I looked a bill a couple of months ago, and that was fine, but I'll check them all.... after more coffee has been consumed. 

Alnat1

Averaged figures fall slightly over each day towards the end of the month as we head to mid summer and rise slightly each day during the month as we head into winter.

Those figures shown by vic_sf49 don't show that pattern so must be the real consumption from the smart meter.

vic_sf49

Alnat1 said:

Averaged figures fall slightly over each day towards the end of the month as we head to mid summer and rise slightly each day during the month as we head into winter.

Those figures shown by vic_sf49 don't show that pattern so must be the real consumption from the smart meter.

(Not my bill in that photo/post)..

.. But is the smoothing we're on about the column 2nd from the right, where usage slowly increases from 9.83 to 19.53?

So that is not showing actual daily consumption. 

My bill does the same (different usage obvs), as I spotted some days of missing data* in September.

* Octopus app is missing 2 days. Bright is, missing 1.

QrizB

My latest Tracker gas bill looked like this. You can see my daily use for the period varies wildly, from a low of ~4kWh to a high of about ~15kWh. There are good reasons for this and they are known to me!

pfpf

Alnat1 said:

Averaged figures fall slightly over each day towards the end of the month as we head to mid summer and rise slightly each day during the month as we head into winter.

Those figures shown by vic_sf49 don't show that pattern so must be the real consumption from the smart meter.

my screenshot and i can assure you they are not actual usage and they do infact show exactly what you suggest, rising slowly through the month.

pfpf

how do you know if Octopus couldn't get a reading? looking on the App every day has a reading with no missing bars on each weekly graph.

p.s according to App my usage was 410.18 as apposed to bill 414.4....if this was happening with electric it would be a problem.

pfpf

and for comparison the month before.....  which match my App readings.

QrizB

pfpf said:

Alnat1 said:

Averaged figures fall slightly over each day towards the end of the month as we head to mid summer and rise slightly each day during the month as we head into winter.

Those figures shown by vic_sf49 don't show that pattern so must be the real consumption from the smart meter.

my screenshot and i can assure you they are not actual usage and they do infact show exactly what you suggest, rising slowly through the month.

In your position, I would be contacting Octopus and asking to be re-billed for the month using your actual daily readings.