Octopus Tracker

t0rt0ise

mysmartenergy.uk updates the next day similarly. They've only recently added next day for my area, London, but it seems to work well.. gas is there early and electricity later in the day. I like the graph too.

Mstty

t0rt0ise said:

mysmartenergy.uk updates the next day similarly. They've only recently added next day for my area, London, but it seems to work well.. gas is there early and electricity later in the day. I like the graph too.

I use that but find electricity is before gas not the other way round.

tlcgrantham

I’m having problems with Octopus over Tracker. I asked to switch to Electric Tracker on the 10th of July it took till the 9th of August to complete. At the same time they switched my Gas Tracker V2 to flexible. I didn’t request this. Octopus didn’t inform me of this nor give any reason for doing it. They haven’t replied to emails querying the unwanted change of tariff. So I’ve sent a complaint email which they acknowledged immediately saying how busy they are.
              Can anyone suggest a possible reason why they switched my Gas tracker to SVT or offer advice please?
             

        

Mstty

tlcgrantham said:

I’m having problems with Octopus over Tracker. I asked to switch to Electric Tracker on the 10th of July it took till the 9th of August to complete. At the same time they switched my Gas Tracker V2 to flexible. I didn’t request this. Octopus didn’t inform me of this nor give any reason for doing it. They haven’t replied to emails querying the unwanted change of tariff. So I’ve sent a complaint email which they acknowledged immediately saying how busy they are.
              Can anyone suggest a possible reason why they switched my Gas tracker to SVT or offer advice please?
             

        

Just sounds like some error they will sort out. 

Pat38493

tlcgrantham said:

I’m having problems with Octopus over Tracker. I asked to switch to Electric Tracker on the 10th of July it took till the 9th of August to complete. At the same time they switched my Gas Tracker V2 to flexible. I didn’t request this. Octopus didn’t inform me of this nor give any reason for doing it. They haven’t replied to emails querying the unwanted change of tariff. So I’ve sent a complaint email which they acknowledged immediately saying how busy they are.
              Can anyone suggest a possible reason why they switched my Gas tracker to SVT or offer advice please?
             

        

Interesting as I made a request to switch to gas tracker yesterday and I got no acknowledgement or email, and there is no indication that there is a pending request on the website.

I also requested to switch to Electric Agile and in that case, it does acknowledge that there is a request in process on the website.  I then received an email the same day that the new Agile tariff was ready and I just have to click to accept the T&C, but when I tried to do that it says my smart meter is not working!  However they had just billed me on Octopus Go the day before with all smart meter data present and correct.

I have wrote an email to Octopus to clarify.  If they don't reply I will contact them on Twitter or whatever it's called now - I found weirdly that they seem to respond faster on Twitter.

Mstty

Been on tracker for 6 weeks now and saved over £80 so far compared to the price cap SVT.

Can't fault it and will look to swap to cosy Octopus in November til tracker rates historically go down. 

I see tracker as a 8-10 month tariff then Cosy for the other months.

bristolleedsfan

Mstty said:

Been on tracker for 6 weeks now and saved over £80 so far compared to the price cap SVT.

Can't fault it and will look to swap to cosy Octopus in November til tracker rates historically go down. 

I see tracker as a 8-10 month tariff then Cosy for the other months.

Current Octopus rules state if leave Tracker cannot go back on it for 9 months, based on your stated plans cannot possibly be a 8-10 month tariff for you.

Mstty

bristolleedsfan said:

Mstty said:

Been on tracker for 6 weeks now and saved over £80 so far compared to the price cap SVT.

Can't fault it and will look to swap to cosy Octopus in November til tracker rates historically go down. 

I see tracker as a 8-10 month tariff then Cosy for the other months.

Current Octopus rules state if leave Tracker cannot go back on it for 9 months, based on your stated plans cannot possibly be a 8-10 month tariff for you.

Good knowledge yeah Agile will do for us we can shift as needed we were on agile for a few weeks before going to tracker and it was a little cheaper but a bit more faff.

tlcgrantham

Mstty said:

tlcgrantham said:

I’m having problems with Octopus over Tracker. I asked to switch to Electric Tracker on the 10th of July it took till the 9th of August to complete. At the same time they switched my Gas Tracker V2 to flexible. I didn’t request this. Octopus didn’t inform me of this nor give any reason for doing it. They haven’t replied to emails querying the unwanted change of tariff. So I’ve sent a complaint email which they acknowledged immediately saying how busy they are.
              Can anyone suggest a possible reason why they switched my Gas tracker to SVT or offer advice please?
             

        

Just sounds like some error they will sort out. 

Happily it was an error and they have sorted it out now. Pleased to finally be on Tracker for both Electricity and Gas after several weeks of trying.

Mstty

tlcgrantham said:

Mstty said:

tlcgrantham said:

I’m having problems with Octopus over Tracker. I asked to switch to Electric Tracker on the 10th of July it took till the 9th of August to complete. At the same time they switched my Gas Tracker V2 to flexible. I didn’t request this. Octopus didn’t inform me of this nor give any reason for doing it. They haven’t replied to emails querying the unwanted change of tariff. So I’ve sent a complaint email which they acknowledged immediately saying how busy they are.
              Can anyone suggest a possible reason why they switched my Gas tracker to SVT or offer advice please?
             

        

Just sounds like some error they will sort out. 

Happily it was an error and they have sorted it out now. Pleased to finally be on Tracker for both Electricity and Gas after several weeks of trying.

Let the mega saving begin👍👍