Octopus Tracker

Spoonie_Turtle

Foxy16 said:

I am looking to join Octopus tracker, for electric and gas, can't take any more stress from EDF who have messed up both my utilities since taking my gas supply from Zog.  I am not on twitter etc, do not have a smart phone, so how easy will it be to contact Octopus, manage my bills etc. Any Zog customers here, now with Octopus, are you glad you switched? I am just so apprehensive, can't take anymore aggro due to ongoing health issues. I have found the tracker kw rates but not the standard charge for each utility for the South West, can anyone help with this.

Concerned that I am in credit with EDF after the government rebate and WHD, on easily getting this paid to me from EDF if I switch.

I don't use the app, I do it online from my browser.  You're clearly accessing the forum fine so will have no problems managing your Octopus account
If you need to contact them directly, phoning or e-mailing works.

Standing charges, 51p electricity and 26.84p gas.  (I put in a random Exeter postcode.)

Image description: a screenshot of Octopus' Tracker tariff rates for the Southwest Region.

stripling

stripling said:

Griffindog said:

 Has anyone had a bill recently? I have been submitting readings but haven’t had a bill for a fortnight. My balance history gave me a zero kwh usage for 1.1.23 despite me putting a reading in for 3 days use.

Same here. Tracker V 2 (May). No bill for 3 weeks although I submit readings weekly. On my balance history the weeks are all rolled into one lump.  But none of it has been billed. This also happened back in November. 

Meanwhile, I keep a record of the Day Ahead prices and my tracker prices and they are um rather incoherent/illogical at times. 

Looks like there's another 'issue'....
I've just submitted my weekly readings and while acknowledgements of receipt popped up for both gas and electric it has not shown up in my balance history. Not even as being 'held' while they check it. That's the first time in nearly a year of being on tracker that I have no idea of what my spend was during the week.

I hate it when charging and billing goes wrong because I like/need the instant feedback. 🙁

Griffindog

I’ve just it my readings in too and nothing has appeared on my balance page which is very unusual.

Qyburn

Is there a need/benefit to submitti g readibfpgs if you have a Smart Meter.

[Deleted User]

Qyburn said:

Is there a need/benefit to submitti g readibfpgs if you have a Smart Meter.

No. xxxxxxx

OhhLongJohnson

Has anyone moved onto Electric Tracker November 2022 since the start of 2023?

marlot

OhhLongJohnson said:

Has anyone Imoved onto Electric Tracker November 2022 since the start of 2023?

I'm in that category.  What do you need to know?

Qyburn

Same here, effective from 8th February (although they requested a manual meter read on 6th).

OhhLongJohnson

marlot said:

I'm in that category.  What do you need to know?

We moved onto Agile in Jan as were told we couldn't go onto Electric Tracker but more wanted to just know if anyone was successful moving onto it recently.

So that's great to hear & was it easily done by phone or email or did it require a twitter direct message?

marlot

OhhLongJohnson said:

marlot said:

I'm in that category.  What do you need to know?

We moved onto Agile in Jan as were told we couldn't go onto Electric Tracker but more wanted to just know if anyone was successful moving onto it recently.

So that's great to hear & was it easily done by phone or email or did it require a twitter direct message?

Twitter DM had it done in about 3 hours.