HMRC Self assessment 2021

jamesieboi46

Sarahrees892 said:

I'm talking about HMRC in general not the person on Web chat! I know how things work I'm struggling as it is financially now no grants at all for me I'm due alot of money and have been really affected by covid this takes the utter !!!!!! asking for ID when I have submitted returns lots of times its all delay tactics ridiculous 

Not sure if you've seen a copy of the letter that your gonna get yet but they ask for alot of information from you. You can Google surf2 letter and it will tell you everything your going to have to send them so your ready. The most time consuming part was having to print every payslip from the year then every bank statement to show each payment that went in to match up with them 

That's just ridiculous having to do all that it really is I've amended my return and deducted a tenner of expenses so I can re submit my claim as seen people do this and received payment in 2 weeks 

Tg12355

spoke to them today because I was supposed to have heard by yesterday and for the 3rd time they have given me another date the 14th august, because it is taking them longer than anticipated to get through everyone's security checks 

JackD_3

Sarahrees892 said:

That's exactly what iv been told twice now with 2 different dates, il contact them again today and ask about making a complaint 

there is really no point in making a complaint - and if you still want to do so, there's certainly no need to ring them as they cant accept complaints over the phone

if you google "complaint about hmrc" then you do it online

All areas of HMRC are have backlog due to Covid19 - some days, some weeks, and some months.  timescales are given to customers based on work on hand at the time of asking. The date is based on when items were sent to HMRC, or filed online.

Just be patient. 

JackD_3

Mum4472 said:

Has anyone who sent there id  ect off heard anything back apart from id back been 7 weeks since sent off total 16 weeks on tuesday since doing tax return 

Again, not its like they withholding your checks, a lot of folk are in the same boat, and they can process everyones at the same time

Givememoney13

They arent even updating the website anymore. The websites 5 days behind. Absolute disgrace. I think november or december b4 we hear anything again. 

Trob198

webchat constantly busy, not heard back from them since 20th July. Shambles 

Givememoney13

Website now saying updated on 31/07/2020 !!!!!! like thats last years date. Some1 has to b held accountable for this. 

Trob198

They have now said that i will hear back by 19/08. 4th date i have been given.

Dd86

Called last week and didn't even get a new date just told it will looked at when it is looked at.
My claim date for seiss  was today. Gone online and now u can't claim due to an alert on my seiss. Think its linked to my return being held up?
Anyone else eligible for seiss and  unable unable claim due to an alert on it?

underwhelmed_saver

Question on the surf2 thing, I overpaid tax last year and filed my SA for the first time a month or so back, recently they sent me this Surf2 letter which requires me to send a bunch of proof of ID/address documents etc + R38 form.

That's fine but I'm a little confused by this line

confirm that you have evidence for any tax relief you have claimed for expenses (such as receipts, invoices and bank statements)

I'm employed full time.

The overpaid tax last year was from higher rate tax reliefs from pension contributions and a few small contributions to charity.

Do these constitute as "expenses" ?