HMRC Self assessment 2021

sheramber

simonkj said:

sheramber said:

simonkj said:

SA filed first week of March and fined £100 within a week. Security paperwork received 14/5 and returned same day. They confirmed receipt of it but repayment STILL pending as of today! Are they processing one person a day? How long does it take to look at four pieces of paper?

The wait depends on where you are in the queue. Do you think someone was sitting waiting for your correspondence to arrive?

Your case would be added to the queue waiting to be dealt  with when your reply was received.

The computer allocates  cases from that list in order.

Of course I don’t expect an instant response but surely their system is sophisticated enough to be able to give approximate dates or an idea of where one is in the queue. It’s hardly a difficult or unrealistic expectation. They’re quick enough to issue and collect a fine for filing a week late!

You have a high opinion of the old computer system HMRC have.

jamesieboi46

Bite_Me said:

Like most I’ve been waiting since beginning of April for my refund on overpaid tax. Submitted a complaint a few weeks back and received a call this week saying my claim has been paid. Sure enough money was in today.

Looks like they’re working through the claims, albeit slowly.

Was this complaint dome through a form of some sort? Tried to complain on Web chat but told me had to do it through a system of forms etc

Sarahrees892

If you search hmrc general enquiries there's a bit at the bottom that takes you to the complaints form 

krystian95

I filed my on April 25, I sent surf2 a month ago and I still await, a complaint filed today

jamesieboi46

Sarahrees892 said:

If you search hmrc general enquiries there's a bit at the bottom that takes you to the complaints form 

Never bloody knew this would have done this weeks ago done now thanks 

nicky1990

Just submitted my complaint hopefully get a response soon. 

Sarahrees892

Iv complained today too hopefully hear back from them this side of Xmas 

Mum4472

Put a complaint in yesterday  hopefully here so aswell i wouldnt mind waiting but the lack off info off them they could off done a notice on there website to say things are taking longer  as there must be 1000s in the same boat waiting since april 

sheramber

https://inews.co.uk/news/thousands-of-taxpayers-face-long-delays-on-rebates-from-hmrc-as-covid-hits-staffing-levels-1002323

Thrugelmir

sheramber said:

simonkj said:

sheramber said:

simonkj said:

SA filed first week of March and fined £100 within a week. Security paperwork received 14/5 and returned same day. They confirmed receipt of it but repayment STILL pending as of today! Are they processing one person a day? How long does it take to look at four pieces of paper?

The wait depends on where you are in the queue. Do you think someone was sitting waiting for your correspondence to arrive?

Your case would be added to the queue waiting to be dealt  with when your reply was received.

The computer allocates  cases from that list in order.

Of course I don’t expect an instant response but surely their system is sophisticated enough to be able to give approximate dates or an idea of where one is in the queue. It’s hardly a difficult or unrealistic expectation. They’re quick enough to issue and collect a fine for filing a week late!

You have a high opinion of the old computer system HMRC have.

Even computers cannot measure the length of a piece of string.........