HMRC Self assessment 2021

Sarahrees892

That's exactly what iv been told twice now with 2 different dates, il contact them again today and ask about making a complaint 

nicky1990

Sarahrees892 said:

That's exactly what iv been told twice now with 2 different dates, il contact them again today and ask about making a complaint 

I said to them that I was going to make a complaint and they basically said it would be dealt with before the complaint was even looked at. Just don’t know what to believe with them anymore. 

Trob198

I got told i would have an update today and heard nothing back. Going to give them til Monday then will contact them.

jamesieboi46

I was told security checks would be completed by today now after being in Web  chat they are now sending out an ID check letter are they taking the fkn !!!!!! so not only is that more lies but now I'm joking another longer que to get my bloody repayment as they want to check my bloody ID absolutely ridiculous!!!!

sheramber

As previously stated the person you are speaking does not work the cases and does not know what is happening with an individual  case.

They are reading what is reported on a computer screen and giving you the stock answer they have been instructed to give.

It  is case of don't shoot the messenger.

Each case will be dealt when it is allocated by the computer to someone to deal with.


I was told security checks would be completed by today 

They have been and the result of the checks is that ID is required.

Sarahrees892

sheramber said:

As previously stated the person you are speaking does not work the cases and does not know what is happening with an individual  case.

They are reading what is reported on a computer screen and giving you the stock answer they have been instructed to give.

It  is case of don't shoot the messenger.

Each case will be dealt when it is allocated by the computer to someone to deal with.


I was told security checks would be completed by today 

They have been and the result of the checks is that ID is required.

Everyone knows that is the case and nobody has stated they have been !!!!!! to the messenger but its extremely frustrating for those that havnt been entitled to any grants or help along the way to still not have recieved their money.

sheramber

I was told security checks would be completed by today now after being in Web  chat they are now sending out an ID check letter are they taking the fkn !!!!!! so not only is that more lies but now I'm joking another longer que to get my bloody repayment as they want to check my bloody ID absolutely ridiculous!!!!

That doesn't sound like somebody who knows it is the case. They expected the person answering the phone to tell them exactly what was happening.

jamesieboi46

sheramber said:

I was told security checks would be completed by today now after being in Web  chat they are now sending out an ID check letter are they taking the fkn !!!!!! so not only is that more lies but now I'm joking another longer que to get my bloody repayment as they want to check my bloody ID absolutely ridiculous!!!!

That doesn't sound like somebody who knows it is the case. They expected the person answering the phone to tell them exactly what was happening.

I'm talking about HMRC in general not the person on Web chat! I know how things work I'm struggling as it is financially now no grants at all for me I'm due alot of money and have been really affected by covid this takes the utter !!!!!! asking for ID when I have submitted returns lots of times its all delay tactics ridiculous 

Sarahrees892

I'm talking about HMRC in general not the person on Web chat! I know how things work I'm struggling as it is financially now no grants at all for me I'm due alot of money and have been really affected by covid this takes the utter !!!!!! asking for ID when I have submitted returns lots of times its all delay tactics ridiculous 

Not sure if you've seen a copy of the letter that your gonna get yet but they ask for alot of information from you. You can Google surf2 letter and it will tell you everything your going to have to send them so your ready. The most time consuming part was having to print every payslip from the year then every bank statement to show each payment that went in to match up with them 

Mum4472

Has anyone who sent there id  ect off heard anything back apart from id back been 7 weeks since sent off total 16 weeks on tuesday since doing tax return