TalkTalk price hike.

JJ_Egan

You will be basically treated the same .

dprice8893

JJ_Egan said:

You will be basically treated the same .

Now it's quick and straightforward to change, I'll keep switching at the end of contracts or before if they change things. It must cost them something to keep sending free routers etc. 

londoner2009

Contacted TalkTalk last night via Text Chat just asking about leaving before 8th April 2021 when they said I could without penalty due to the £2 price increase ... Then today just called the retention number just to confirm if the 8th April was the date I needed to physically move by or simply apply for a different company and was shocked to be offered an 18 month contract - 12 months for £20 per month and the remaining 6 months at £20+3.7%+Inflation - no haggling or anything .. since this is less then I pay right now and I'm happy with the service I took them up on their offer. I think it helped that they knew I'd already moved my £3 a month mobile phone contract with them to Lebara helped, showed I was serious about leaving.

millie

londoner2009 said:

Contacted TalkTalk last night via Text Chat just asking about leaving before 8th April 2021 when they said I could without penalty due to the £2 price increase ... Then today just called the retention number just to confirm if the 8th April was the date I needed to physically move by or simply apply for a different company and was shocked to be offered an 18 month contract - 12 months for £20 per month and the remaining 6 months at £20+3.7%+Inflation - no haggling or anything .. since this is less then I pay right now and I'm happy with the service I took them up on their offer. I think it helped that they knew I'd already moved my £3 a month mobile phone contract with them to Lebara helped, showed I was serious about leaving.

I was also offered that said I didnt mind any comtract length, makes it longer before I have to haggle with them again. I also got the inclusive UK calls package included for the same price. I was well pleased as I was paying £21.95 a month previously for the same thing.

dprice8893

londoner2009 said:

Contacted TalkTalk last night via Text Chat just asking about leaving before 8th April 2021 when they said I could without penalty due to the £2 price increase ... Then today just called the retention number just to confirm if the 8th April was the date I needed to physically move by or simply apply for a different company and was shocked to be offered an 18 month contract - 12 months for £20 per month and the remaining 6 months at £20+3.7%+Inflation - no haggling or anything .. since this is less then I pay right now and I'm happy with the service I took them up on their offer. I think it helped that they knew I'd already moved my £3 a month mobile phone contract with them to Lebara helped, showed I was serious about leaving.

Why are you stating the 8th April 2021 as a cut off date for leaving penalty free?

The_Fat_Controller

@dprice8893, the cut off date is individual to each customer, it's 30 days after receipt of the the notification of the price rise.

mrochester

And the day before my switch talktalk have sent me an email to advise me that my early termination charges will be waived. Why they couldn’t tell me this in the two letters and two emails they had sent me previously…. I can imagine a few people would have been scared into cancelling their switch on the basis talktalk were telling them they would face early termination charges. 

dprice8893

mrochester said:

And the day before my switch talktalk have sent me an email to advise me that my early termination charges will be waived. Why they couldn’t tell me this in the two letters and two emails they had sent me previously…. I can imagine a few people would have been scared into cancelling their switch on the basis talktalk were telling them they would face early termination charges. 

Exactly the same here and I totally agree that they apply considerable pressure to change your mind. I suppose their excuse is that they don't say they will apply the charges and are only stating what the charges are.
If they'd simply not applied the increase (which is what they offered when I started the switch) I would have stayed. However, after 15 years I decided enough was enough.

mrochester

dprice8893 said:

mrochester said:

And the day before my switch talktalk have sent me an email to advise me that my early termination charges will be waived. Why they couldn’t tell me this in the two letters and two emails they had sent me previously…. I can imagine a few people would have been scared into cancelling their switch on the basis talktalk were telling them they would face early termination charges. 

Exactly the same here and I totally agree that they apply considerable pressure to change your mind. I suppose their excuse is that they don't say they will apply the charges and are only stating what the charges are.
If they'd simply not applied the increase (which is what they offered when I started the switch) I would have stayed. However, after 15 years I decided enough was enough.

I’m switching as a matter of principle, plus it gives me the opportunity to get another load of cash back from Quidco for switching to NOW. 

Gillwh

paulpud said:

My fixed price contract was due to end in December this year. After this morning's price hike email I decided to shop around and have this evening switched to another provider. I've now received an email from TalkTalk advising me that it will cost me £92.32 in early exit fees.

I’d posted about this too. Update is that even though I had it confirmed byTalkTalk customer services I would not be charged an early exit fee if I switched before 8 April.  My new service started on 24th March & TalkTalk turned off their service at 9.20pm the night before!!

I’ve just got my closing bill with £89.41 exit fee on there, so I’ve quickly cancelled my direct debit & hope I’m not too late to cancel the payment.  I’m absolutely furious, I’ve kicked off big time in writing to their complaints dept but don’t expect to hear anything.

Bullyboy tactics to retain customers - absolutely disgraceful.