Green Network Energy is ceasing to trade

Grumpy_chap

Nicholas81 said:

Looks like a scam. You can call EdF on 0333 200 5100, Mon to Fri 8 am to 6 pm, Sat 8 am to 2 pm.

Thanks - that gives a recorded message saying they won't speak with GNE customers and then asks for the account number, which they never sent.

bristolleedsfan

Nicholas81 said:

Grumpy_chap said:

Does anyone know how I get to actually speak with EDF?

Looks like a scam. You can call EdF on 0333 200 5100, Mon to Fri 8 am to 6 pm, Sat 8 am to 2 pm.

0800 payment line number is a genuine EDF number, easy to seach numbers like that ......

Nicholas81

slimbuck said:

EDF took over the supplies from GNE on 31 January 2021.

That's what I stopped believing when I looked at the 'closing statement' I got from GNE (in administration).

The High Court appointed administrators, to take responsibility for GNE from 2 February 2021.
 
It would, indeed, have been impossible to transfer us all instantaneously to EdF. GNE had not 'run out of money'. They just didn't have enough to cover all their ongoing obligations to wholesale suppliers. The administrators decided that GNE would continue selling energy to GNE customers (but, for reasons I don't know, using 'GNE welcome' tariffs set by EdF - which were almost identical to each customer's GNE tariff).

GNE (in administration) and EdF set up a process for a phased transfer of GNE customers to EdF. I don't know whether that went horribly wrong, or whether they both always knew it would drag on for months.

The administrators (sensibly) agreed with EdF that, when each GNE customer did eventually transfer to EdF (in my case on 29 April 2021), EdF would take responsibility for carrying forward into the EdF billing system the outstanding debit or credit balance due to or from GNE (in administration), and then doing a global reconciliation between EdF and GNE. That is obviously a better deal for GNE's creditors than GNE wasting resources collecting or refunding balances from individual customers.

Robin9

Grumpy_chap said:

Nicholas81 said:

Looks like a scam. You can call EdF on 0333 200 5100, Mon to Fri 8 am to 6 pm, Sat 8 am to 2 pm.

Thanks - that gives a recorded message saying they won't speak with GNE customers and then asks for the account number, which they never sent.

Option 3 repeatedly asks for an account number but eventually becomes an option 9 "anything else"

Grumpy_chap

I give up - I have written to EDF and sent a FORMAL COMPLAINT by recorded delivery.

MWT

Nicholas81 said:

It would, indeed, have been impossible to transfer us all instantaneously to EdF. GNE had not 'run out of money'. They just didn't have enough to cover all their ongoing obligations to wholesale suppliers. The administrators decided that GNE would continue selling energy to GNE customers (but, for reasons I don't know, using 'GNE welcome' tariffs set by EdF - which were almost identical to each customer's GNE tariff).

You can still be insolvent with money in the bank which means you can no longer trade.

Once the administrators were in the place GNE no longer had a licence to sell energy so they would have to act as the agent for the SoLR, EDF, so that is why the tariff changed to the one set by EDF.

Grumpy_chap

Well, I'm now very frustrated. 

Got the postal address from EDF, only to be told at the Post Office it was invalid / incomplete and would be returned to sender as undelivered.  EDF do not willingly give out the post code.  I managed, eventually, to get that from them.  For anyone else who is interested, the address for EDF is:

FREEPOST : EDF Energy - Plymouth
PL3 5TU

So I eventually managed to get my formal complaint off to them just before the Post Office closed for the day.

Anyway, my mind is made up to change suppliers.  I have now tried two comparison sites but they will not let me through to quotes as I do not know my current tariff.  Why is that so important?  The price from a.n.other supplier should not depend on the price currently paid.

bristolleedsfan

Grumpy_chap said:

  I have now tried two comparison sites but they will not let me through to quotes as I do not know my current tariff.  Why is that so important?  The price from a.n.other supplier should not depend on the price currently paid.

Put anything in as existing tariff, e.g Bulb Vari....... together with your usage .....

Ian1961

I understand your frustration, but perhaps wait until you recieve an answer from Edf before jumping ship?

Nicholas81

MWT said:

Once the administrators were in the place GNE no longer had a licence to sell energy so they would have to act as the agent for the SoLR, EDF, so that is why the tariff changed to the one set by EDF.

Thanks. I now see that I was mistaken, and that Ofgem withdrew GNE's licence (in fact, shortly before the Court appointed the administrators). It does, now, make sense to me that EdF used GNE (in administration) to process the billing of customers until EdF was ready to put them on EdF's system.
I don't, however, understand why EdF didn't make more effort to get accurate meter readings into the system around 31 January  2021, when they mattered. Or why EdF bothered about (but in my case, bungled) meter readings for the date when a customer was switched from billing by GNE (in administration) on EdF's behalf to billing direct by EdF. Or why Ofcom has totally failed to explain any of this.