Green Network Energy is ceasing to trade

QrizB

rpsherid said:

So EDF were only responsible for the bills from 21/05/2021, anyone with a debit with GNE is free to leave that until it is requeted from GNE administrators right? EDF are trying to ask me for the GNE balance aswell which I think is legally wrong.

You will not get a bill from the GNE administrators. EDF have been billing you since the 31st of January and their bill is based on your balance when they took over from GNE.

You will have to pay EDF for any GNE debt.

brewerdave

QrizB said:

rpsherid said:

So EDF were only responsible for the bills from 21/05/2021, anyone with a debit with GNE is free to leave that until it is requeted from GNE administrators right? EDF are trying to ask me for the GNE balance aswell which I think is legally wrong.

You will have to pay EDF for any GNE debt.

Are you sure about that ? I've been thru a few SOLR processes and the debts have been payable to the administrators of the defunct Company not the SOLR altho credits are carried forward.

QrizB

brewerdave said:

QrizB said:

rpsherid said:

So EDF were only responsible for the bills from 21/05/2021, anyone with a debit with GNE is free to leave that until it is requeted from GNE administrators right? EDF are trying to ask me for the GNE balance aswell which I think is legally wrong.

You will have to pay EDF for any GNE debt.

Are you sure about that ? I've been thru a few SOLR processes and the debts have been payable to the administrators of the defunct Company not the SOLR altho credits are carried forward.

You may be right. My only SoLR experience was GNE-to-EDF like the case in question. EDF's bill didn't give a separate debit/credit balance figure for 31st Jan (which is the date EDF took over). (My bill is here on page 50-ish of the GNE thread, if you want to look at it.)

rpsherid is wrong in thinking that EDF took over on 21/05, it was 31/01 and should appear as that on his bill too. @rpsherid what exactly does your bill say?

Bex_123

Bex_123 said:

Had an unintelligible final bill from GNE in August 2021.  Didn't keep paper copies of my GNE bills (fool!) and can't get to them.  Will need to ring them tomorrow.

Just had my first bill from EDF.  I am a dual fuel customer.  No gas mentioned.  No way of providing gas reading on website.  Oh - and they want to TREBLE my monthly Direct Debit payment.

And this was meant to be easy????

Thought you guys might like an update, and it might help relieve my feelings of frustration!

Good news is I can now give a gas reading online.

Bad news is I still don't have a Gas Bill from when EDF took over supply.

Worse news is that EDF energy appear to have applied my GNE debit balance to my account twice.

Given up fighting with EDF via Text.  Switching to WhatApp where I will send screenshots.

I really don't need this stress - I have a chronic illness which is flaring up because of it.  I am incredibly fed up (polite version - translate with your own expletives).

OldScientist

Bex_123 said:

Worse news is that EDF energy appear to have applied my GNE debit balance to my account twice.

They have done this to me as well - I spent a while with them on their online chat and the balance they quoted to me was close enough to my own calculations (in other words, they hadn't actually taken the money twice - I'll be certain of this when they send me my closing bill).

I also had problems with meter readings (electricity in my case rather than gas), that took about 3 attempts on the chat to fix. This is why I switched away from them - their systems are the worst I have ever encountered (although to be fair, their customer support is fairly good at fixing the mess that their systems have created).

SonOfPearl

OldScientist said:

Bex_123 said:

Worse news is that EDF energy appear to have applied my GNE debit balance to my account twice.

They have done this to me as well - I spent a while with them on their online chat and the balance they quoted to me was close enough to my own calculations (in other words, they hadn't actually taken the money twice - I'll be certain of this when they send me my closing bill).

I also had problems with meter readings (electricity in my case rather than gas), that took about 3 attempts on the chat to fix. This is why I switched away from them - their systems are the worst I have ever encountered (although to be fair, their customer support is fairly good at fixing the mess that their systems have created).

My problems with meter readings took 5 attempts to fix with their chat customer service people  . The quality of the response varied greatly depending on who I happened to "speak" to. But in general, I agree that their customer service eventually sorts problems out, but their admin systems and procedures are a hindrance, not a help! 

Bex_123

Just been on the phone to Resolutions.  They say I haven’t been charged twice.  My fingers are crossed.  My belief is the billing system and the “web bit for customers”don’t talk to each other.  So we’ll see.

Still trying to sort out a gas bill.

Inigo_Montoya

Bex_123 said:

Just been on the phone to Resolutions.  They say I haven’t been charged twice.  My fingers are crossed.  My belief is the billing system and the “web bit for customers”don’t talk to each other.  So we’ll see.

Still trying to sort out a gas bill.

I had something similiar

If your case is like mine then it just looks like you've been charged twice but in actuality there is only one charge

The problem for me was I received a bill showing the GNE debit then later when I looked at my transactions online it looked like another charge had been applied at a later date - however this is not a second charge as it does not appear on the next bill 

QrizB

I've fully left EDF now, to separate suppliers.

I haven't had a final bill for either gas or electricity yet though so I might yet be back in this thread looking for help!

OldScientist

SonOfPearl said:

OldScientist said:

Bex_123 said:

Worse news is that EDF energy appear to have applied my GNE debit balance to my account twice.

They have done this to me as well - I spent a while with them on their online chat and the balance they quoted to me was close enough to my own calculations (in other words, they hadn't actually taken the money twice - I'll be certain of this when they send me my closing bill).

I also had problems with meter readings (electricity in my case rather than gas), that took about 3 attempts on the chat to fix. This is why I switched away from them - their systems are the worst I have ever encountered (although to be fair, their customer support is fairly good at fixing the mess that their systems have created).

My problems with meter readings took 5 attempts to fix with their chat customer service people  . The quality of the response varied greatly depending on who I happened to "speak" to. But in general, I agree that their customer service eventually sorts problems out, but their admin systems and procedures are a hindrance, not a help! 

Good grief... I thought I'd had it bad enough - I wonder whether anyone took more than 5 attempts with EDF to get a meter reading accepted...