Green Network Energy is ceasing to trade

Grumpy_chap

Right, well then, these jokers at EDF have made contact eventually with an e-mail simply saying "Payment now due and we've made it simple.  Bill of £1k is due today - just click here to pay"

Nothing else.
No bill.
No calculation of how they got to £1k owed.
No final bill from GNE.
No reference to the credit balance of £400 - £500 that was with GNE.

In fact, I'm not even sure that this e-mail today is not just a scam / phising.  Has anyone else received similar?

MWT

Nicholas81 said:

MWT said:

GNE (in administration) can trade if in the view of the administrators that gives the best chances of returns for the creditors, but that doesn't mean that GNE didn't cease trading at the earlier date.

I think that GNE (in administration) is the same legal entity as GNE (when solvent). GNE (in administration) continued to trade, under the rules which protect administrators (unlike directors) from personal responsibility for the company's debts.

Yes, of course it is the same entity, the '(in administration)' part is only there to make it clear that the entity is in administration.

The ability to trade is not simply the absence of personal liability when acting as an agent of the company, it has to also reflect the best judgement of the administrators that continuing to trade represents the path most likely to return value to the creditors.

Also it is possible for the administrator to become personally liable in some (rare) circumstances so they do usually take great care to ensure that the contractual basis for their claim to be acting as an agent of the company is solid and clear.

slimbuck

MWT said:

Nicholas81 said:

Meanwhile, the Parliamentary and Health Service Ombudsman is considering a complaint from me that Ofgem misled consumers (and MSE) by claiming that GNE ceased trading on 31 January 2021. In my case, GNE (in administration) continued trading with me until 29 April 2021.

GNE (in administration) can trade if in the view of the administrators that gives the best chances of returns for the creditors, but that doesn't mean that GNE didn't cease trading at the earlier date.

GNE announced their intention to cease trading on 27 January 2021.
A SoLR (EDF) was apponted by Ofgem on 30 January 2021
EDF took over the supplies from GNE on 31 January 2021. (although this was not the date all 360,000 GNE customers would have magically instantaneously have been switched to EDF - it was a Sunday. It's not unusual where a SoLR is appointed for the system to catch up later with reality)

As GNE then no longer had any customers, and had run out of money, they formally appointed administrators on 02 February 2021. They currently remain in administration.
I don't see any propect of them ever trading again.

At a meeting of creditors in March/April, it was indicated that secured and preferential creditors would eventually receive payment in full, whilst unsecured creditors would only receive a distribution of whatever was left.
(of course, GNE domestic customers would have had their credit balances protected under Ofgem's SoLR process)

Robin9

Grumpy_chap said:

Right, well then, these jokers at EDF have made contact eventually with an e-mail simply saying "Payment now due and we've made it simple.  Bill of £1k is due today - just click here to pay"

Nothing else.
No bill.
No calculation of how they got to £1k owed.
No final bill from GNE.
No reference to the credit balance of £400 - £500 that was with GNE.

In fact, I'm not even sure that this e-mail today is not just a scam / phising.  Has anyone else received similar?

Have you got an account number from Edf - that should show the bill

Grumpy_chap

Robin9 said:

Grumpy_chap said:

Right, well then, these jokers at EDF have made contact eventually with an e-mail simply saying "Payment now due and we've made it simple.  Bill of £1k is due today - just click here to pay"

Nothing else.
No bill.
No calculation of how they got to £1k owed.
No final bill from GNE.
No reference to the credit balance of £400 - £500 that was with GNE.

In fact, I'm not even sure that this e-mail today is not just a scam / phising.  Has anyone else received similar?

Have you got an account number from Edf - that should show the bill

Not on the e-mail (sorry for the poor layout).  I am going to look them up online and call:

DELETED FOR SECURITY

Grumpy_chap

Grumpy_chap said:

I am going to look them up online and call:

Well, that was a lot of use.  Very hard to find a number on the website, then I located some but they all just go to automated hang-up services.

Does anyone know how I get to actually speak with EDF?

Nicholas81

Grumpy_chap said:

Does anyone know how I get to actually speak with EDF?

Looks like a scam. You can call EdF on 0333 200 5100, Mon to Fri 8 am to 6 pm, Sat 8 am to 2 pm.

bristolleedsfan

Grumpy_chap said:

Grumpy_chap said:

I am going to look them up online and call:

Does anyone know how I get to actually speak with EDF?

If was me I would phone GNE in administration - If you have any questions regarding your final closing account statement, you can call our call centre on 0800 520 02 02.

Grumpy_chap

So fed up - I've e-mailed OFGEM.  It's their mess after all.

Dear OFGEM,

My energy supplier failed in January (Green Network Energy).

OFGEM transferred the account to EDF. 

EDF have not contacted me and their website does not have any functioning contact telephone number.  This is your fault as the selection of EDF was entirely your own.

I have today received an e-mail purporting to be from EDF claiming that a balance of £1k is now due for payment.  This is the first contact I have received from EDF.  It is unclear whether the communication is actually from EDF or may be a phising message.  Either way, the sum due is stated with no calculation of how it was arrived at and no recognition of the credit balance remaining on my account when GNE ceased trading.

In the absence of any way to contact either GNE or EDF, I am looking for OFGEM who have selected this incompetent supplier to resolve the issues.

Kind Regards,

Robin9

I did ask earlier if you have got an Edf account number ?  Have you ?

Whats wrong with  0333 200 5100 ? It rings for me and I get a menu option.