Green Network Energy is ceasing to trade

powerful_Rogue

Robin9 said:

powerful_Rogue said:

Is anyone else still waiting to hear from EF? I've heard nothing so far.

When you say "nothing" do you mean "absolutely nothing". None of the general emails of Feb, March and April.?

I got nothing specific until May 5 when I got my account number DD and Tariff detail.   Since then I have heard nothing but the website has progressed as far as my account is concerned.

@powerful_Rogue  Have you got an account number, looked on the website ?????//

Few generic emails at the start of all this, nothing since.

Did phone up a few weeks ago, my account hasn't been migrated across yet. Will leave it another few weeks and see if anything arrives by then.

Neil_Jones

I had my final bill, addressed thus:  "Here’s your closing account statement from Green Network Energy in Administration...And a little note from EDF"

I didn't cancel my direct debit but my payment method still changed, though they have taken direct debits again (they didn't take one in May):

Nicholas81

coastalexshoreham said:

...  What I did find out is for my gas bill, they re-input all the readings as manual estimates into their system (the wrong readings mind you), because they lost supply to EDF and had no ability to regenerate the statement - all seems odd.  Hopefully now I've supplied every single previous bill they will create a closing statement from their own last PDF GNE bill I gave back to them.  It all sounds like a complete mistake, and lack of access to the original account and readings.    

Well done for persisting! Not just odd: utter nonsense. The administrators have access to all GNE's records, but - I imagine - will have retained only a minimal staff for digging them out.
Contrary to what Ofgem disgracefully continue to state on their website, GNE continued trading long after January 2021, but with the administrators (from Deloitte) in charge, tasked with winding down the company in an orderly way and maximizing the ultimate payments to GNE's creditors. 
Since it seems to be affecting many posters here, it may be worth challenging the 'mistake' of putting (all / many /some ?) GNE customers on non-direct-debit tariffs for a few days in December/January (while GNE was still, as far as we know, solvent).

SonOfPearl

I have also received my final GNE statement today by email. There are a few days on a non-DD tariff when I cancelled my DD before reinstating it, but I can live with that. However, I can't agree the DD period tariff charges to the rates I thought I was paying (I made a note of all the details before the GNE site closed), which is odd. However, the rates they have charged me are broadly similar so I don't think it makes a lot of difference to the bottom line. 

The meter reading estimates are hopeless - Electricity massively overestimated and Gas underestimated. I supplied actual readings a few days ago so hopefully that will work itself out at my next EDF bill. As yet though, my brought forward balance (debit) has yet to appear on the EDF website. 

rags58

I know 2 other people including myself who have also been charged at a higher standing charge rate for the 1st 5 days of the Jan Gne billing period. We all maintained our direct debits throughout the GNE/EDF transfer period, yet we have all been charged at this higher rate with no explanation. I agree that in each case individually its a smallish amount of money but if multiplied by 360,000 customers all paying this unexplained increase, its a very nice source of additional revenue    

Nicholas81

SonOfPearl said:

... I supplied actual readings a few days ago so hopefully that will work itself out at my next EDF bill. As yet though, my brought forward balance (debit) has yet to appear on the EDF website. 

Don't think your balance will 'appear' on the EdF website. Weirdly, the website says:

Do I need to submit meter readings (Budget Direct Debit)?

Yes. We'll ask you to give us two readings each year, just before we review your Direct Debit amount.

If you give us your readings, it helps us to keep your payments in line with your energy use.

If we don't get your readings, we have to estimate your energy use.

Please only send a meter reading when we ask you for it. [my bolding]

Well, diddums, your poor little system does no checks on consistency of weekly usage (or some such) and will get confused if it's sent meter readings before it can use them?

QrizB

My GNE carry-over debit appears on my EDF account, both on their website and app. It was originally £133.90 but EDF have taken a payment of £56 and it's now showing as £77.90.

What EDF aren't displaying is any usage since transfer. I submitted meter readings at the start of June (and it's showing on my account as the latest reading) but I guess it won't actually appear as kWh used until their next billing cycle.

Robin9

QrizB said:

My GNE carry-over debit appears on my EDF account, both on their website and app. It was originally £133.90 but EDF have taken a payment of £56 and it's now showing as £77.90.

Where do this show on the website please ?  I can't see any historic info.  It appears to all there otherwise - I made a top up and on doing so my account balance was updated; meter reading show the last reading I gave but can't see any history.

QrizB

Robin9 said:

QrizB said:

My GNE carry-over debit appears on my EDF account, both on their website and app. It was originally £133.90 but EDF have taken a payment of £56 and it's now showing as £77.90.

Where do this show on the website please ?  I can't see any historic info.

Apologies, my error- it's visible on the "Bills and payments" page of the app, but not (as far as I can tell) on the website.

And it's just the account balance, not the detailed bill with historic GNE meter readings and tariff info that EDF emailed separately.

Robin9

The Edf website is not very helpful - it only seems to show the credits. When I did make my top up I got what appears to be a running balance that must be taking into account the energy cost - that lined up with my own calcs starting with the GNE final, DD's made.