Green Network Energy is ceasing to trade

in Energy
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  • Grumpy_chapGrumpy_chap Forumite
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    Well, the GNE site is now totally closed.
    I logged into EDF and entered meter readings, but it just says I am not due a bill.
    No information on where the credit balance with GNE has gone - it was in the range £400 and something.  Would be nice to track it down.
    EDF automated assistant simply says they have no information from GNE and all they can deal with are emergencies.

    If I simply start a transfer to a supplier of my choice, should that process and complete?  Might be the only way to prompt EDF into doing something.  Given that my new EDF tariff is extortionate, I can't say I am happy to stay with them on the off-chance they honour the price match promise and process that rebate quickly.
  • bristolleedsfanbristolleedsfan Forumite
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    Was wondering if anybody who did not hang about and organised own switch away from GNE has encountered an attempt by EDF to switch them away from supplier switched to.
  • OldScientistOldScientist Forumite
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    !!!!!! who works out these estimated meter readings????!!! (Electric is fine...it's always the gas that's wrong historically)
    PS I was never asked to provide any 'closing' meter readings for 29/4/21 by EDF

    I also note that you have noticed the slight oddity in January on your bill (a similar one exists on my final bill too) of 5 days of non-DD tariff standing charge (7 days in my case) leading to an extra charge across gas and electricity of just under £2 - probably not worth the effort of complaining about on an individual basis, but if this has been done across 300k customers, this nets an extra £0.5 million or so for GNE's creditors. Any one know why this brief change to non-DD tariff is there?

    ps My first post here - hello everyone...
  • QrizBQrizB Forumite
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    I also note that you have noticed the slight oddity in January on your bill (a similar one exists on my final bill too) of 5 days of non-DD tariff standing charge (7 days in my case) leading to an extra charge across gas and electricity of just under £2 - probably not worth the effort of complaining about on an individual basis, but if this has been done across 300k customers, this nets an extra £0.5 million or so for GNE's creditors. Any one know why this brief change to non-DD tariff is there?

    ps My first post here - hello everyone...
    Hello OldScientist!
    Did you and Super_Stomper cancel your GNE DDs? That could be why you're showing up as non-DD for a few days.
    I didn't cancel mine but left it in place until EDF transferred it into their name, and I don't seem to have been caught out by the higher daily standing charge.
    N. Hampshire, he/him. Octopus Go elec & Tracker gas / Voda BB / Virgin mobi. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 2.5kw inverter. 26MWh generated, long-term average 2.6 Os.
    Ofgem caps explained - October 2021 and April 2022
  • OldScientistOldScientist Forumite
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    QrizB said:
    I also note that you have noticed the slight oddity in January on your bill (a similar one exists on my final bill too) of 5 days of non-DD tariff standing charge (7 days in my case) leading to an extra charge across gas and electricity of just under £2 - probably not worth the effort of complaining about on an individual basis, but if this has been done across 300k customers, this nets an extra £0.5 million or so for GNE's creditors. Any one know why this brief change to non-DD tariff is there?

    ps My first post here - hello everyone...
    Hello OldScientist!
    Did you and Super_Stomper cancel your GNE DDs? That could be why you're showing up as non-DD for a few days.
    I didn't cancel mine but left it in place until EDF transferred it into their name, and I don't seem to have been caught out by the higher daily standing charge.
    Thankfully I read the advice posted here and didn't cancel my DD - for those that did, I would imagine it would have shown up in the final bill later than mid-January (i.e. after the announcement that GNE were going under). Interesting that you haven't ended up with a higher daily charge (so not universal then). Was your tariff the same as Super_Stomper's and mine (i.e. Family Green 12 month fixed V7)?
  • QrizBQrizB Forumite
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    I was on "GNE Essential 1 year Fix", my final bill is posted on page 50 of this thread.
    N. Hampshire, he/him. Octopus Go elec & Tracker gas / Voda BB / Virgin mobi. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 2.5kw inverter. 26MWh generated, long-term average 2.6 Os.
    Ofgem caps explained - October 2021 and April 2022
  • OldScientistOldScientist Forumite
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    QrizB said:
    I was on "GNE Essential 1 year Fix", my final bill is posted on page 50 of this thread.
    cheers - possible that it was a glitch with the family green tariff - I don't think I'm going to chase it further (not worth it for a couple of quid - am I allowed to say that on these forums?)
  • Nebulous2Nebulous2 Forumite
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    This is beginning to become wearisome. My situation has changed since the demise of GNE and I'm using substantially more electric and gas. My May DD was cancelled, presumably by GNE and I still haven't had a welcome letter or account number from EDF. On looking up the EDF faq for ex-GNE customers, their preferred means of contact is a SMS, so I've sent them a text message. 
  • MSE_Helen_KMSE_Helen_K Forumite, MSE Staff
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    MSE News has just published a news story on the latest on GNE/EDF re. customers still waiting to be transferred: 
  • edited 3 June 2021 at 5:00PM
    SonOfPearlSonOfPearl Forumite
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    edited 3 June 2021 at 5:00PM
    MSE News has just published a news story on the latest on GNE/EDF re. customers still waiting to be transferred: 
    Thanks Helen. I'm not sure what it means that 10,800 people are still waiting for an update on the status of their account. Perhaps it means that EDF haven't contacted these people at all? I think the problem is bigger than that because it seems that many more people have had some contact from EDF but their transfer is still not completed. It would be interesting to know just how many of the 360,000 ex GNE customers have been fully transferred to EDF (including final bills from GNE and refunds if appropriate). 

    It's hard to know whether GNE or EDF are to blame, but I just want the interminable wait to be over! 
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