Green Network Energy is ceasing to trade

leitmotif

leitmotif said:

If you've already successfully applied for the scheme with the Green Network Energy

With regard to the issue of Warm Home Discount applications that had not yet been approved or rejected by the time of GNE ceasing to trade, getting a coherent answer out of Ofgem is proving impossible. They're hiding behind a wall of standard responses and when I get a human response, it merely says call the WHD helpline, before quoting a phone number (0800 731 0214) that is only for people on Pension Credit. The WHD helpline staff say phone the Department for Work and Pensions, but don't have a phone number for this. There isn't a phone number online either. Does anyone know the right number to call? I'm wary about the plethora of phone numbers on Google that purport to be the DWP but clearly aren't (probably £2/minute lines set up by unscrupulous people trying to capitalise on the lack of a DWP number online).

Neil_Jones

"Just to let you know everything's going to plan with your transfer to EDF – you don't need to do anything. Ofgem chose us as your new energy supplier after Green Network Energy stopped trading. We've got you.  Remember the good news – we’re guaranteeing cheaper prices than you had with Green Network Energy until at least 30 September 2021" says the latest email from EDF.

How are they transferring everything, by carrier pigeon?  I have an abject feeling we might still be waiting until September the way we're going on.  Under the Energy Switch Guarantee it should take 21 days maximum if I'd initiated the switch.  We're now over 28 days since GNE went into administration...

porlockcowboy

Just today had my introduction email from EDF, stating "You don't need to do anything", however, nothing definite on dates/billing etc, not informed as to what rate I am on, just wait for your Welcome Pack

[Deleted User]

I think EDF must be running their entire business on a ZX81.

Sorting algorithm anyone?

I can just imagine somone in a grey suit sitting at a desk, dispersing the 360,000 envelopes into 6 large shoe-boxes...

rooster47

Still zilch from EDF here regards GNE, but I have had an email offer to switch to them on tariff 'energy direct' as a new customer. Perhaps I should take up the offer!

suffolksweetie

rooster47 said:

Still zilch from EDF here regards GNE, but I have had an email offer to switch to them on tariff 'energy direct' as a new customer. Perhaps I should take up the offer!

Likewise, nothing heard from EDF at all. Tried their online ‘chat’ facility a few days ago, but the advisor couldn’t find anything to do with GNE account takeovers! Am I surprised?

Inigo_Montoya

not heard anything either - with apparently 360K ? customers to transfer over & many employees still working from home then I suspect it will take many more months before I am transferred - I am not worried currently as I will be charged for my energy use at either my existing GNE tariff or apparently the new EDF tariff that should at least match it

SonOfPearl

Inigo_Montoya said:

not heard anything either - with apparently 360K ? customers to transfer over & many employees still working from home then I suspect it will take many more months before I am transferred - I am not worried currently as I will be charged for my energy use at either my existing GNE tariff or apparently the new EDF tariff that should at least match it

Same here. I've still not had any communication at all from EDF. It's only via MSE that I know what tariff I'm now on (version 5, assuming they have the right info). Taking on 360k customers is a big job but I hope it's completed in a matter of weeks rather than many more months. 
I had a significant credit balance when I cancelled my GNE direct debit. That seems to have stopped any further direct debits being taken by GNE despite the direct debit now being re-instated. 

4500

Wondering if anyone else is in the same position as me... 

I moved into a house, that was provided by Green Network Energy, on 1st Feb - fortunately I took photographs of the meters! So I have time and date stamped proof of what my opening readings were... 
The landlord gave us the “to the occupier” letter from GNE. I already had been told they’d gone out of business by a friend, but it was the only thing I had. So I phoned and was re-directed to EDF and explained we’d just moved in etc. 

They told me to just wait for the letter from then once the accounts had all been switched over - they also advised me against just opening a new account with them as I could end up being billed twice, I also can’t look for a new energy supplier because we could end up in a “three way tug of war” - they told me I should have my letter by the 4-6 week mark but I’ve had nothing yet. 

My local council were offering a grant for a small fuel support payment last month but I was unable to apply for it because I couldn’t tell them how much I was spending on fuel, due to not having any bills to go by. So on the advice of the CAB I contacted EDF again to ask them if they could at least let me know what tariff I am on  and why I wanted to know (could’ve tried to work it out from the meter readings) - they basically said “sorry you don’t have an account with us so we can’t give you any details” - I couldn’t even make an educated guess because this is the first time I’ve moved out of my parents’ house and the first time I’ve lived in a house supplied by gas. 

This also means I cannot yet apply for the warm home discount or register for priority services (although I have contacted SGN about the latter)... 

I’m stuck with no account with my energy supplier, no idea of what my spends are, I missed out on the grant from the council and I cannot switch to a different supplier. Bearing in mind the fact that the EDF prices have been put up. 

Anyone got any advice, or even sympathy? Do I have grounds for a complaint? 

TIA

bristolleedsfan

SonOfPearl said:

Inigo_Montoya said:

not heard anything either - with apparently 360K ? customers to transfer over & many employees still working from home then I suspect it will take many more months before I am transferred - I am not worried currently as I will be charged for my energy use at either my existing GNE tariff or apparently the new EDF tariff that should at least match it

 Taking on 360k customers is a big job but I hope it's completed in a matter of weeks rather than many more months. 

EDF 🇬🇧 on Twitter: "@eleanor_shield @MartinSLewis @MoneySavingExp @eleanor_shield We are in the process of working with GNE's administrators to get all customer details transferred over onto our systems. This is expected to start mid March and will take a few weeks." / Twitter