Green Network Energy is ceasing to trade

bristolleedsfan

bc53 said:

Just comparing tariffs, my bills are going to increase by about 23%. I understood that the deal was that EDF promised no increases before September. Have I missed something?

"We'll calculate your bill value from the date we were appointed up to 30 September 2021, and if there is no decrease we'll apply a credit to your account accordingly"

BigBlueSky

bristolleedsfan said:

"We'll calculate your bill value from the date we were appointed up to 30 September 2021, and if there is no decrease we'll apply a credit to your account accordingly"

Does that really mean if you stick with us until 30 September 2021 we will refund the difference, otherwise if you leave before you will pay the higher rate ?

[Deleted User]

Thats how it reads to me.....

Anyway, 1 WHOLE MONTH.....and still nothing.

I wonder if EDF have heard of 'computers'.

Robin9

BigBlueSky said:

bristolleedsfan said:

"We'll calculate your bill value from the date we were appointed up to 30 September 2021, and if there is no decrease we'll apply a credit to your account accordingly"

Does that really mean if you stick with us until 30 September 2021 we will refund the difference, otherwise if you leave before you will pay the higher rate ?

No Plain English prizes.

It's the end of the month and my meter reading day. Where do I post them - the GNE is now marked as insecure ?

Mrnkar_2

BigBlueSky said:

bristolleedsfan said:

"We'll calculate your bill value from the date we were appointed up to 30 September 2021, and if there is no decrease we'll apply a credit to your account accordingly"

Does that really mean if you stick with us until 30 September 2021 we will refund the difference, otherwise if you leave before you will pay the higher rate ?

So what are we going to use to determine if the bill is cheaper by September.  I changed my tariff in August 2020 to a cheaper one. So obviously I don't know what EDF will base their figures on.
Another thing I received £15 a year discount for having dual fuel but EDF don't or at least they didn't when I used to be with them.

Mrnkar_2

My app is still working and a direct debit taken on 27th February is now showing in my credit amount

Neil_Jones

Well I managed today to submit a meter reading through the "My account" section of the website which is still working four weeks on.  My next bill is due 9th of March.  Let us see what happens.

Grumpy_chap

Neil_Jones said:

Well I managed today to submit a meter reading through the "My account" section of the website which is still working four weeks on.  

Same here, no trouble at all submitting my end-of-month meter readings for gas and electricity.  
My credit balance (£400) is now showing as a debit balance (£200) - not sure how that came to pass just for cancelling my DD one month so far.  If there is a discrepancy, i'd much rather owe them than the other way round and it will be easy enough to work out as I only joined GNE last year and have starting reads.
The EDF price promise seems quite difficult to really interpret so I'll see what they put me on and then go to the market and get the best available rather than relying on a promise to be upheld come September.

luckwudaveit

I was in the process of switching from Avro to GNE when the latter collapsed. Over the weekend, Avro has issued my final bill so that's a start. I've cleared the balance and cancelled my DD with them. Nothing from EDF yet but the tariff showing in the Energy Club looks favourable. Gas and lecky rates lower, one standing charge lower and the other very slightly higher. 

Ian1961

Had my latest Direct Debit taken off today and attempted to go onto the Green Network website but keep getting a warning about the security of the site. Anyone else having this issue?