NatWest Mortgage Timescale 2021

Big_Rock

Whittlesea said:

Big_Rock said:

Whittlesea said:

Hi all,

So we applied on the 14/10 and we're now at the review stage with valuation completed on the 1st Nov. With intermediary site showing 15 days for processing, does mean a further 15 days for the underwriting, or as we're at 15 working days today, should it be any day now? :S 

You need to resolve the open enquiry first … look at the one with   ⚠️ 

Also if you are employed it will move quick … self employed is very slow.

Applied on 11 pretty much same as your timeline except not ⚠️and still waiting 

The whole thing is too frustrating 

Big_Rock - we're both in FT employment, think they're querying how far our workplaces are away from home (both WFH most of the week), happened to be on the phone to our broker for something else just now when they emailed him - a weird one but imagine they're considering travel expenses etc. Fingers crossed yours isn't too much longer - do update us if it comes through!

That's ok probably you got a tighter than normal underwriter but fingers crossed for you ..... Good Luck 

Velar19

Big_Rock said:

Velar19 said:

@Big_Rock We applied on 27th SEPTEMBER (via a broker)
We were told on 24th October that we would receive our offer within 5 days. Nothing has been received as yet. Managed to get to speak to an agent via the "chat" yesterday (took me 30 mins to get to the front of the queue) and was told that it was at "prepare offer" stage and that he would "chase it up".  However, I wasn't convinced by this, and have managed to get straight though to an agent on chat this afternoon, and she has told me a completely different story! She is saying that KYC checks have been "pending" their end, and then went on to say that there has been a "discrepancy" with the date of birth of my husband (they have used my year of birth instead of his!!) so this is obviously a data input/keying error on their part, but I now have to wait ANOTHER 2-3 working days for this to be resolved!!  It is now supposedly with the "dedicated team" whatever that means. I really am losing the will to live, the timescales are just ridiculous.

Thats a shame you should ask your broker to speak to a BDM. This isn't fair to make you wait for their fault.

@Big_Rock sorry for my ignorance, but what is a BDM?  I do feel that my broker is not doing very much. He just says the same thing over and over - "it will be in the next few days" or "I'm chasing them" but it doesn't feel like he is doing much for me to be honest. And you are right, why should I wait longer for something that is their fault, especially, as, according to my broker, NatWest said on 24th October we would have an offer within 5 days. It's so annoying.

wrgdeh

Hi folks,

Just want to give some hope to people who sufferred the same situation as us dealing with NatWest!

We are buying a property in Scotland. We fully submitted our mortgage application in the afternoon of 16/09/2022, it took roughly three weeks for NatWest to underwirte our documents, and then further documents requested, we submitted immediately, another week for assessing, then ask for Home report to be renewed (in Scotland, the home report is reqired for the seller withen 3 months), then it took a few days for the seller to renew and submitted, it took another 1.5 week to review the home report (rediculousely slow!), then it took 2 more days to produce the offer document. Then today 03/112022, we finally received our offer.
The broker helped many times to chase it up, but I believe the NatWest is just essentially slow!
Good luck!

Big_Rock

Velar19 said:

Big_Rock said:

Velar19 said:

@Big_Rock We applied on 27th SEPTEMBER (via a broker)
We were told on 24th October that we would receive our offer within 5 days. Nothing has been received as yet. Managed to get to speak to an agent via the "chat" yesterday (took me 30 mins to get to the front of the queue) and was told that it was at "prepare offer" stage and that he would "chase it up".  However, I wasn't convinced by this, and have managed to get straight though to an agent on chat this afternoon, and she has told me a completely different story! She is saying that KYC checks have been "pending" their end, and then went on to say that there has been a "discrepancy" with the date of birth of my husband (they have used my year of birth instead of his!!) so this is obviously a data input/keying error on their part, but I now have to wait ANOTHER 2-3 working days for this to be resolved!!  It is now supposedly with the "dedicated team" whatever that means. I really am losing the will to live, the timescales are just ridiculous.

Thats a shame you should ask your broker to speak to a BDM. This isn't fair to make you wait for their fault.

@Big_Rock sorry for my ignorance, but what is a BDM?  I do feel that my broker is not doing very much. He just says the same thing over and over - "it will be in the next few days" or "I'm chasing them" but it doesn't feel like he is doing much for me to be honest. And you are right, why should I wait longer for something that is their fault, especially, as, according to my broker, NatWest said on 24th October we would have an offer within 5 days. It's so annoying.

Business Development Manager ... 

Velar19

Big_Rock said:

Velar19 said:

Big_Rock said:

Velar19 said:

@Big_Rock We applied on 27th SEPTEMBER (via a broker)
We were told on 24th October that we would receive our offer within 5 days. Nothing has been received as yet. Managed to get to speak to an agent via the "chat" yesterday (took me 30 mins to get to the front of the queue) and was told that it was at "prepare offer" stage and that he would "chase it up".  However, I wasn't convinced by this, and have managed to get straight though to an agent on chat this afternoon, and she has told me a completely different story! She is saying that KYC checks have been "pending" their end, and then went on to say that there has been a "discrepancy" with the date of birth of my husband (they have used my year of birth instead of his!!) so this is obviously a data input/keying error on their part, but I now have to wait ANOTHER 2-3 working days for this to be resolved!!  It is now supposedly with the "dedicated team" whatever that means. I really am losing the will to live, the timescales are just ridiculous.

Thats a shame you should ask your broker to speak to a BDM. This isn't fair to make you wait for their fault.

@Big_Rock sorry for my ignorance, but what is a BDM?  I do feel that my broker is not doing very much. He just says the same thing over and over - "it will be in the next few days" or "I'm chasing them" but it doesn't feel like he is doing much for me to be honest. And you are right, why should I wait longer for something that is their fault, especially, as, according to my broker, NatWest said on 24th October we would have an offer within 5 days. It's so annoying.

Business Development Manager ... 

Thank you, I will put that suggestion to my broker and see what he says!

Whittlesea

We just got our offer!

2x applicants, both FTBs with 2x LISAs, 90% LTV with a property that is definitely a project.

14/10   Applied via mortgage broker
14/10   Hard search on accounts
27/10   Mortgage fee taken
27/10   Advised via broker valuation scheduled for 1/11 and requested additional docs - submitted same day by broker
02/10   Valuation confirmed as taking place, and noted as received
03/10   Queried place of work on my payslip, and distance to it (both me and hubs have WFH arrangements)
04/10   Everything ticked at 9am, at 1pm valuation confirmed as suitable(!) and offer sent over 10 mins later 

16 working days in total.

Velar19

Hi all, I have posted several times on this thread and on others, so apologies if you've read my story before.
The whole application process with NatWest (via a broker) has been, and continues to be a nightmare.
My timeline so far:-
27th September - Application submitted (via a Broker)
27th September - Hard search carried out (Notification from ClearScore on 29/9)
30th September - Valuation completed (physical, and all OK)
10th October - All actions ticked
10th October - Request for further info, sent to them immediately
10th October - Soft Search carried out by RBSG
11th October - Conveyancers instructed (we are mortgaging the home we own outright)
20th October - Last action ticked
24th October - Broker chased NatWest, who said offer would be sent "within 5 days"
31st October - Still no offer so I used "chat" and was told by an illiterate agent that the offer would be issued "in 2-3 working days"
2nd November - I chased again, told by another chat agent that there was a "discrepancy" with the year of birth of my husband (they had used mine instead of his) and that it was now with the "dedicated team" to resolve, and again stated "2-3 working days"
2nd November - broker chased, says he wasn't told anything about a discrepancy with the year of birth
4th November - ANOTHER chat agent, quotes the same time frame

Now here is the thing (and thank you if you have made it this far!!):-
My husband and I have had an alert from ClearScore today, telling us that NatWest have carried out ANOTHER hard search, on Thursday 3rd November.  Why would they have done another search?
And in addition to that, when I looked back at the initial search they did on 27th September (day of application) the year of birth they used for my husband WAS WRONG. All the soft searches they have done since have also used the wrong year of birth.  So this has been an issue since day one, yet has only been picked up within the last few days!!
Has anyone else been in this position? Is it normal for them to do another hard search? 

Bubblefish89

Hi everyone. 

New to the forum. We recently completed on our sale, temporarily back with parents whilst hopefully buying our second home which is a new build (fingers crossed). 

1) Self employed 
2) Employed 

LTV technically 69% but product applied for 75% LTV. 

Our timeline so far;

Mon 17/10/22 - Mortgage submitted via broker 

Friday 28/10/22 - NatWest application live, requested one further doc doc submitted same day as held on file by broker

Thurs 3/11/22 Valuation booked 

Fri 4/11/22 Valuation. 

The wait is killing me. We are also under pressure as we had an exchange deadline with the developer of 6 weeks which isn’t looking very achievable based on Natwest timescales. Eeek 

Bubblefish89

Bubblefish89 said:

Hi everyone. 

New to the forum. We recently completed on our sale, temporarily back with parents whilst hopefully buying our second home which is a new build (fingers crossed). 

1) Self employed 
2) Employed 

LTV technically 69% but product applied for 75% LTV. 

Our timeline so far;

Mon 17/10/22 - Mortgage submitted via broker 

Friday 28/10/22 - NatWest application live, requested one further doc doc submitted same day as held on file by broker

Thurs 3/11/22 Valuation booked 

Fri 4/11/22 Valuation. 

The wait is killing me. We are also under pressure as we had an exchange deadline with the developer of 6 weeks which isn’t looking very achievable based on Natwest timescales. Eeek 

Also, our solicitor said Natwest have placed  the case on the portal but not really sure if this has any significance. 

Velar19

Bubblefish89 said:

Hi everyone. 

New to the forum. We recently completed on our sale, temporarily back with parents whilst hopefully buying our second home which is a new build (fingers crossed). 

1) Self employed 
2) Employed 

LTV technically 69% but product applied for 75% LTV. 

Our timeline so far;

Mon 17/10/22 - Mortgage submitted via broker 

Friday 28/10/22 - NatWest application live, requested one further doc doc submitted same day as held on file by broker

Thurs 3/11/22 Valuation booked 

Fri 4/11/22 Valuation. 

The wait is killing me. We are also under pressure as we had an exchange deadline with the developer of 6 weeks which isn’t looking very achievable based on Natwest timescales. Eeek 

@bubblefish89 sorry to tell you that I applied on 27th SEPTEMBER and STILL NO OFFER!! Timescales at NatWest are beyond ridiculous.