Yorkshire energy ?

rooster47

BedrockFred said:

Agree with all that brewerdave says
Anyone know how much longer we will be waiting for the email from SP ? 

How long is a piece of string!!

Its in SP's interests to keep you 'dangling' and make it difficult to leave them and arguably more profitable too as it's wintertime. Customer service was never, historically, one of SP's better points

masonic

BedrockFred said:

Agree with all that brewerdave says
Anyone know how much longer we will be waiting for the email from SP ? 

Which email in particular? They really ought to confirm the tariff within the next week or so for customers who haven't found it on the website. The next thing to happen is for them to take over your supply, which should happen within a couple of weeks, and at some point after that you will get an online account. You should be able to start a switch away in early January. I'm sure several of us will be monitoring for that all important change in supplier on our distributor's database, a switch started 14 days later should go through without breaching the 28 day rule. Taking control of your supplier should be the primary objective in this situation, getting the billing and credit refund sorted will come later.

Mysterz said:

rooster47 said:

Am I mistaken or is SP exclusive tariff for YE customers, electric 16.728 s/c 22.89, gas 2.872 s/c 26.07?

If yes,they're certainly exclusive and I'll be off the moment my SP account is confirmed.......for me that would be a 23% price hike

SP is asking for my meter readings which is understandable. Do you think they will have to honour my existing unit rates until such time as I provide it? Ie the longer I hold out the longer I stay on lower rate...?!

The final YE bill will be based on the readings you provide, but they will likely take the date you provide the readings into account to estimate readings for 7th December, when YE went into administration and SP was appointed. So the further from 7th December you provide your readings, the more wiggle room they have to come up with an estimate that is in their favour and the harder it will be for you to dispute their estimate.

rhcp

Just had an email asking for meter reading by 16th, so that they can process the transfer 'quickly', so look like they won't be doing anything before then.

For me, it is the standing charge that is the killer, 7p to 23p for the gas is not good.  I was thinking about cutting back on my usage, but it doesn't make that much of a difference.

JamesCG26

Deleted_User said:

Shedman said:

But hey it's a 'competitive' tariff (or so they said 😅)

It's 5% price cut for me

However, that's only compared to what I've been charged since 28 Nov, when my "Yorkshire Energy Variable" tariff increased by 37%. I wasn't aware of this price rise until I got an email from SP about the situation, which prompted me to log into my YE account. I don't seem to have received any email about the YE price rise, which presumably I should have?

Anyway, this doesn't matter. I now know I should soon be looking for a cheaper tariff, so the SoLR has been a helpful prompt for me

Same here, never recieved any price rise email.

BedrockFred

masonic said:

BedrockFred said:

Agree with all that brewerdave says
Anyone know how much longer we will be waiting for the email from SP ? 

Which email in particular? They really ought to confirm the tariff within the next week or so for customers who haven't found it on the website. The next thing to happen is for them to take over your supply, which should happen within a couple of weeks, and at some point after that you will get an online account. You should be able to start a switch away in early January. I'm sure several of us will be monitoring for that all important change in supplier on our distributor's database, a switch started 14 days later should go through without breaching the 28 day rule. Taking control of your supplier should be the primary objective in this situation, getting the billing and credit refund sorted will come later.

SP took over our supply on the 6th Dec I really don't understand this 14 day thing we can't have a cooling off period as we can't stay with our original supplier 
The UK energy market and Ofgem really need to sort things out much better than they are
Still don't understand why customers of a failed energy company can't be given a period of time to find their own supplier say 7 days and the SoLR gets the difference in readings from when the original supplier failed 
A customer failing to move in that time would stay with SoLR until they stayed or removed
I also think once a company has failed all it's customers should be informed looking on here so many did not know of YE demise 

matelodave

Mysterz said:

rooster47 said:

Am I mistaken or is SP exclusive tariff for YE customers, electric 16.728 s/c 22.89, gas 2.872 s/c 26.07?

If yes,they're certainly exclusive and I'll be off the moment my SP account is confirmed.......for me that would be a 23% price hike

SP is asking for my meter readings which is understandable. Do you think they will have to honour my existing unit rates until such time as I provide it? Ie the longer I hold out the longer I stay on lower rate...?!

If you dont give them a reading they'll just guess something stupid and the longer you leave it the dafter it will be, so you could end up having several hundred taken off what it really was and then having to argue the toss when you find that you've had to pay for them at the SP rate.
The quicker you do it the quicker they sort you out and the quicker you can leave

[Deleted User]

rhcp said:

Just had an email asking for meter reading by 16th, so that they can process the transfer 'quickly', so look like they won't be doing anything before then.

Just to be clear, I take it the email is from Scottish Power?  This would imply that if any YE customers have not received said email (such as moi) then SP's systems have registered the readings from those that have responded to the initial and only email I received on Monday 07/12/20. 

GunJack

My lad only had his e-mail today, so don't panic people, there's 75,000 of us to get through....

...and yes, I got mine on Monday

rhcp

DerwentMailman said:

rhcp said:

Just had an email asking for meter reading by 16th, so that they can process the transfer 'quickly', so look like they won't be doing anything before then.

Just to be clear, I take it the email is from Scottish Power?  This would imply that if any YE customers have not received said email (such as moi) then SP's systems have registered the readings from those that have responded to the initial and only email I received on Monday 07/12/20. 

Yes, from Scottish Power.

masonic

BedrockFred said:

masonic said:

BedrockFred said:

Agree with all that brewerdave says
Anyone know how much longer we will be waiting for the email from SP ? 

Which email in particular? They really ought to confirm the tariff within the next week or so for customers who haven't found it on the website. The next thing to happen is for them to take over your supply, which should happen within a couple of weeks, and at some point after that you will get an online account. You should be able to start a switch away in early January. I'm sure several of us will be monitoring for that all important change in supplier on our distributor's database, a switch started 14 days later should go through without breaching the 28 day rule. Taking control of your supplier should be the primary objective in this situation, getting the billing and credit refund sorted will come later.

SP took over our supply on the 6th Dec I really don't understand this 14 day thing we can't have a cooling off period as we can't stay with our original supplier 
The UK energy market and Ofgem really need to sort things out much better than they are
Still don't understand why customers of a failed energy company can't be given a period of time to find their own supplier say 7 days and the SoLR gets the difference in readings from when the original supplier failed 
A customer failing to move in that time would stay with SoLR until they stayed or removed
I also think once a company has failed all it's customers should be informed looking on here so many did not know of YE demise 

SP is entitled to bill us from 7th December. They won't take over our supply until 2 weeks later, on or around 21st December. Technically, at the moment we have no supplier. I agree that under these circumstances the transfer should be immediate, and customers should be free to start a switch straight away. However, what would ideally happen, and what has happened in reality, are two different things.

Customers started being informed from 7th December. Apparently the emails are being spread over a few days. There is no benefit to customers in knowing earlier, other than being able to submit a reading that is nearer to the date YE will use for its final bill and SP will use for its opening bill.