Yorkshire energy ?

masonic

mwt_2 said:

alpaco47 said:

Spoke to SP yesterday (after a 25 minute wait!), they were insistant that any refunds will come from YE and not SP. don't see how that can happen if YE are in admin. Surely the administraters will deal with that.
Last time this happened to me it took around 7 months to finalise and I had to go through the ombudsman to resolve issues, so I don't expect anything soon. I have told SP that I do not wish to have them as my supplier, due to previous experiences. I have to wait for a final bill before I can move. Couldn't get any indication of the 'special tariff'. Have cancelled my DD with YE, as this would give them over £400 of my money. SP said I shouldn't have done that because any refunds would be sent by bank transfer and they needed the bank details!!

I mean, that's a complete contradiction to what their email and website said... they said the credit would be transferred to SP. I cancelled my DD on the same basis, there was more than enough credit to cover any final bill, and any left over should be transferred to SP... now they are saying they will send it via bank transfer? I can see this has all been organised so well...

Yes, it's a complete contradiction because it is wrong. YE is no more. The Joint Administrators of Daisy Energy Supply Limited will be looking to achieve the best outcome for the company's creditors in due course, but first they will be investigating the company's affairs, assets and creditor claims. The statutory report in about 6 weeks time will set out their initial findings, but it will be many months before any money is repaid to anyone owed it by the company, and it won't be contingent on any direct debit agreement.

Refunds of credit balances will come from SP. If you wish to be funded by bank transfer, SP might insist that you have an active direct debit with them, but they are in the process of setting up new DDs using the bank details they have requested. If you didn't have an active DD with SP, then they would still have to refund you, but they might opt to do it by cheque instead of bank transfer. If you don't have an active SP DD at the point they bill you for energy used since they took over, then you will pay a higher rate for this.

mwt_2

masonic said:

Yes, it's a complete contradiction because it is wrong. YE is no more. The Joint Administrators of Daisy Energy Supply Limited will be looking to achieve the best outcome for the company's creditors in due course, but first they will be investigating the company's affairs, assets and creditor claims. The statutory report in about 6 weeks time will set out their initial findings, but it will be many months before any money is repaid to anyone owed it by the company, and it won't be contingent on any direct debit agreement.

Refunds of credit balances will come from SP. If you wish to be funded by bank transfer, SP might insist that you have an active direct debit with them, but they are in the process of setting up new DDs using the bank details they have requested. If you didn't have an active DD with SP, then they would still have to refund you, but they might opt to do it by cheque instead of bank transfer. If you don't have an active SP DD at the point they bill you for energy used since they took over, then you will pay a higher rate for this.

Many months? Jeez. So energy switching probably is too good to be true then. You only need to get caught out like this and you'll see the savings evaporate. 2-3 months of winter on the SP tariff is probably going to wipe out any savings I made this year from being on YE's cheaper tariff. I'd have been better off on the cheapest tariff with one of the big suppliers.

[Deleted User]

mwt_2 said:

Many months? Jeez. So energy switching probably is too good to be true then. You only need to get caught out like this and you'll see the savings evaporate. 2-3 months of winter on the SP tariff is probably going to wipe out any savings I made this year from being on YE's cheaper tariff. I'd have been better off on the cheapest tariff with one of the big suppliers.

Possibly so although you would have to switch from one big supplier to the next to get a cheaper exclusive rate (via comparison sites) when your introductory tariff runs out.   Sadly it seems to now be the norm in the energy industry that very few suppliers offer new and existing customers the same tariff once the deal runs its course. 

   

masonic

mwt_2 said:

masonic said:

Yes, it's a complete contradiction because it is wrong. YE is no more. The Joint Administrators of Daisy Energy Supply Limited will be looking to achieve the best outcome for the company's creditors in due course, but first they will be investigating the company's affairs, assets and creditor claims. The statutory report in about 6 weeks time will set out their initial findings, but it will be many months before any money is repaid to anyone owed it by the company, and it won't be contingent on any direct debit agreement.

Refunds of credit balances will come from SP. If you wish to be funded by bank transfer, SP might insist that you have an active direct debit with them, but they are in the process of setting up new DDs using the bank details they have requested. If you didn't have an active DD with SP, then they would still have to refund you, but they might opt to do it by cheque instead of bank transfer. If you don't have an active SP DD at the point they bill you for energy used since they took over, then you will pay a higher rate for this.

Many months? Jeez. So energy switching probably is too good to be true then. You only need to get caught out like this and you'll see the savings evaporate. 2-3 months of winter on the SP tariff is probably going to wipe out any savings I made this year from being on YE's cheaper tariff. I'd have been better off on the cheapest tariff with one of the big suppliers.

One of the reasons for the transfer to SP and the fact that credit balances will be repaid by SP is so that the wait for many months for the Joint Administrators to sort out the affairs of YE can be avoided.

If you transfer from SP to a cheaper supplier at the first opportunity, you should only be stuck with them for about 6 weeks, after which you should receive a refund of any credit balance left after your final SP bill.

I'm kicking myself because I was halfway through a transfer to Shell in the summer, but cancelled it at the last minute because YE came out with a slightly cheaper tariff.

murmeltier

Just noticed that direct debits still seem to be active - Yorkshire Energy debited my account today with the usual monthly amount. Is this expected, and can we expect  these monies to be carried over to Scottish Power eventually, or should I ask my bank to return the direct debit?

matelodave

The money should be passed through to Scottish power who should use it to pay for the energy that they are now supplying. If you then switch away from SP any credit should then be refunded by SP after you've switched. However in my experience with three failed supplier, the refund of credit can take a lot longer than the statuary 6-8weeks.

It can be even longer if you managed to jump ship between the old supplier going bust and the SoLR taking over in which case it seems as though they wait for the administrator to sort out the old supplier accounts.Its nearer 3-4 months. 

As I've said previously Octopus were pretty good and I got my credit back six weeks after leaving them, Utilita needed the threat of the ombudsman and it still took then 16 weeks to refund. AFAIK they were still faffing around with some customers during the middle of this year since they took over from Eversmart in September 2019.
 
In my case it was only around £30 in both cases but it can be a lot more painful if you've got several hundred pounds of credit sitting in limbo.

Clairabella

murmeltier said:

Just noticed that direct debits still seem to be active - Yorkshire Energy debited my account today with the usual monthly amount. Is this expected, and can we expect  these monies to be carried over to Scottish Power eventually, or should I ask my bank to return the direct debit?

Mine was taken yesterday despite my having well over £100 credit. Is this even legal? I too am trying the bank. 

Edited to say that the bank has retrieved my payment. I think that he created dd indemnity. I have not cancelled the did but nor have I supplied SP with my bank details as their site didn’t have the secure padlock on it. 

sallysaver

How can a company that is no longer trading still take DD?  Surely that's not correct.  I cancelled mine straight away and have the confirmation email.

phillw

Clairabella said:
I think that he created dd indemnity. I have not cancelled the did but nor have I supplied SP with my bank details as their site didn’t have the secure padlock on it. 

My understanding is that claiming on DD indemnity automatically cancels the DD and there is no way round that, at least that is what has happened when I've done it.
I'm kinda tempted to get the DD payment back from the 2nd, I'm not that much in credit (although enough to cover my last bill)

phillw

sallysaver said:

How can a company that is no longer trading still take DD?  Surely that's not correct.  I cancelled mine straight away and have the confirmation email.

Maybe the DD had already been submitted to a bureau before the bankruptcy.
Maybe nobody was left to shut down the computer.
Maybe the administrators want to get hold of as much money as possible?