Yorkshire energy ?

Malchester

sallysaver said:

My  neighbour has just had a conversation with SP re costings on the Exclusive energy tarriff (northern area).  They have told her they don't know how much they are going to charge BUT it will be comparable to what we have been paying YE.  The CSA has no idea when we will be informed but eventually we'll get an email with the prices.  Surely the question most people will be asking is 'how much', it's certainly priority for us.

Beware what CSA says. Some Tonik customers were told the same but it was not to be. What they really meant was that Tonik customers would have the same DD amount taken but the tariff figures were about 25% to 30% above Tonik's level thus leading to a debt and even higher DD in the future. The actual tariff level is available. SP staff make all sorts of promises but never keep them. They tell lies (either deliberately or guess work that is wrong because they dont know but want to try to answer) and will contradict themselves in the same sentence. Beware

spot1034

sallysaver said:

My  neighbour has just had a conversation with SP re costings on the Exclusive energy tarriff (northern area).  They have told her they don't know how much they are going to charge BUT it will be comparable to what we have been paying YE.  The CSA has no idea when we will be informed but eventually we'll get an email with the prices.  Surely the question most people will be asking is 'how much', it's certainly priority for us.

The tariff has already been published. See the centre of the top row of tariffs here. Our Gas and Electricity Energy Tariffs | Gas and Electricity Company | ScottishPower

Slinky

masonic said:

spot1034 said:

Slinky said:

spot1034 said:

the_dev said:

So I checked my YE tariff against the new Scottish Power tariff. Economy7 meter looks like the night rate has infact gone down by 0.5p! On the flip side of that however is that the day rate has increased massively (13p ->21p)! Looking at a £30 a month increase with my usage.

I wonder do they check the meter reads you provide? It would be a terrible mistake if I accidentally entered a day rate a couple hundred units higher than actual so that I pay the YE rate rather than the new rate!

I agree, I'm on Economy 7 but in fact my night use is a small percentage - something between 20 and 25%. The YE tariff meant I pretty much broke even on where I'd have been on single rate. I used to do the sums and sometimes I saved a few pence, other times I might have been down by a few pence but the discrepancy either way was so small that it wasn't worth worrying about and over a year it was largely flat.  The SP tariff is much more heavily skewed so that I will lose out badly. I shan't be staying on it for long. 

Have your put your E7 meter readings in yet?  There appears on the face of it to be nothing to suggest which box is day or night rate. I have absolutely no confidence in SP as when we got our house back from a tenant, he had switched to SP so I've had dealings with them before. Our meters were being billed during the day at night rate and night rate in the daytime. Only using about 25% at night (no storage heaters), I could have just let the situation continue as we were getting cheap daytime leccy, but I didn't want this to be an issue years down the line. However, SP took no notice of my request. I moved to another supplier (I forget who now, Robin Hood trading as something else?) who were equally inept in sorting the issue which ended up with me going to Ofgem to get my meter readings swapped round in the end.   Given SP will have previous meter readings in their system from when I was a customer last year, I can see them swapping them back.  If that happens.........I may just not bother to fight it!

Haven't got round to it yet however I had an exchange with YE about this as my meter, which has the capacity to show five different rates, shows the night rate as 1 and the day rate as 2. However I have always submitted them the other way round. I can't remember how this started - possibly when I first did it online and previous readings (as taken by meter readers) were already shown and I just continued. Anyway when I became a Yorkshire customer I sent them a message to say that I had continued as before but in fact my meter showed the rates the other way round, and they replied to say that I was doing the right thing. In practice there is no real risk of confusion in my case as the readings are wildly different so anyone putting them in the wrong way round would be able to work out what the problem was. I presume the confusion arises where the two different readings are similar. 

You can still log in to YE and access your bills, these will have a record of your previous meter reads. Mine show 'Day (01)' and 'Night (02)'. If you do put them in an inconsistent way round and they are significantly different values, then most likely the read will be rejected and you'll get a final bill based on estimated values.

My day rate is 02 and night is rate 01. I put final readings in on YE's website on Sunday, their day part and number tally up with my meters.  I put the day rate in the first box with SP. The numbers are very different, but I don't trust them not to screw things up given they will not tally up with the old account end readings from our old account which I closed early last year.

spot1034

What the guy from YE said in his email to me was that sometimes meters get wired up the wrong way, so whilst my meter shows the night rate as 1 and the day rate as 2, it is recorded on their system as the other way round, so that's how I should submit readings. 

Verdigris

Have you done a "kettle test"? Switch everything off, at a time when the off-peak devices are inactive, put a kettle of water on to boil and see which index changes. Then you'll be sure which is R1.

bagand96

sallysaver said:

My  neighbour has just had a conversation with SP re costings on the Exclusive energy tarriff (northern area).  They have told her they don't know how much they are going to charge BUT it will be comparable to what we have been paying YE.  The CSA has no idea when we will be informed but eventually we'll get an email with the prices.  Surely the question most people will be asking is 'how much', it's certainly priority for us.

The tariff is on the SP website, as reported a few pages ago.  This might just be a placeholder I guess, the rates for me are exactly the same as the Tonik SoLR tariff, which is probably a good indicator.  But keep in mind that a CS agent may not know the ins and outs of tariff decisions that have already been made.  If the tariff has been added to the back-end of SP's systems, then that's why the website may already be showing it (once its added to the database, its likely it will automatically be displayed on the website).

Comparable is an interesting concept.  On the "Energy Exclusive Online" rates currently listed on SP, the unit cost is almost the same as my YE tariff (infact marginally cheaper).  But the standing charges are significantly more.  The SP PR department would certainly claim that my energy rates are comparable to YE!

Coys

Just remember that, if you live in England or Wales, and have problems with Scottish Power, you can't use Moneyclaim Online, and I'm pretty sure you can't use the Scottish equivalent "Simple Procedure" either. This was a major issue for me and many others when a Scottish-based supplier failed a few years ago and was very reluctant to return outstanding credit.

The SP email says outstanding credit balances will be transferred to them (rather than you having to chase a YE refund) so maybe Ofgem have changed the rules since.

[Deleted User]

The exclusive tariff is 24% more expensive than my YE Haworth tariff for my usage.
So hope Scottish Power aren't slow in sorting out an account so I can get away quickly. Slightly annoying is that the best Scottish Power tariff on the Cheap Energy Club is only 15% more expensive.

masonic

Gerry1 said:

masonic said:

All meter reads are validated by the Universal Supplier Service, and if they fall outside of a tolerance range they will be rejected as a likely mistyped reading, and an estimate used instead.

Is this The Mysterious Third Party that knows better than one's own eyes and camera?

It can be challenged if you have photographic evidence, but it is a frustrating and time consuming dispute to enter into. Best to avoid if possible.

Slinky said:

masonic said:

spot1034 said:

Slinky said:

spot1034 said:

the_dev said:

So I checked my YE tariff against the new Scottish Power tariff. Economy7 meter looks like the night rate has infact gone down by 0.5p! On the flip side of that however is that the day rate has increased massively (13p ->21p)! Looking at a £30 a month increase with my usage.

I wonder do they check the meter reads you provide? It would be a terrible mistake if I accidentally entered a day rate a couple hundred units higher than actual so that I pay the YE rate rather than the new rate!

I agree, I'm on Economy 7 but in fact my night use is a small percentage - something between 20 and 25%. The YE tariff meant I pretty much broke even on where I'd have been on single rate. I used to do the sums and sometimes I saved a few pence, other times I might have been down by a few pence but the discrepancy either way was so small that it wasn't worth worrying about and over a year it was largely flat.  The SP tariff is much more heavily skewed so that I will lose out badly. I shan't be staying on it for long. 

Have your put your E7 meter readings in yet?  There appears on the face of it to be nothing to suggest which box is day or night rate. I have absolutely no confidence in SP as when we got our house back from a tenant, he had switched to SP so I've had dealings with them before. Our meters were being billed during the day at night rate and night rate in the daytime. Only using about 25% at night (no storage heaters), I could have just let the situation continue as we were getting cheap daytime leccy, but I didn't want this to be an issue years down the line. However, SP took no notice of my request. I moved to another supplier (I forget who now, Robin Hood trading as something else?) who were equally inept in sorting the issue which ended up with me going to Ofgem to get my meter readings swapped round in the end.   Given SP will have previous meter readings in their system from when I was a customer last year, I can see them swapping them back.  If that happens.........I may just not bother to fight it!

Haven't got round to it yet however I had an exchange with YE aboudidt this as my meter, which has the capacity to show five different rates, shows the nigshouldht rate as 1 and the day rate as 2. However I have always submitted them the other way round. I can't remember how this started - possibly when I first did it online and previous readings (as taken by meter readers) were already shown and I just continued. Anyway when I became a Yorkshire customer I sent them a message to say that I had continued as before but in fact my meter showed the rates the other way round, and they replied to say that I was doing the right thing. In practice there is no real risk of confusion in my case as the readings are wildly different so anyone putting them in the wrong way round would be able to work out what the problem was. I presume the confusion arises where the two different readings are similar. 

You can still log in to YE and access your bills, these will have a record of your previous meter reads. Mine show 'Day (01)' and 'Night (02)'. If you do put them in an inconsistent way round and they are significantly different values, then most likely the read will be rejected and you'll get a final bill based on estimated values.

My day rate is 02 and night is rate 01. I put final readings in on YE's website on Sunday, their day part and number tally up with my meters.  I put the day rate in the first box with SP. The numbers are very different, but I don't trust them not to screw things up given they will not tally up with the old account end readings from our old account which I closed early last year.

The readings you entered into YE's website on Sunday might not even be taken into account, given they effectively did not reopen on Monday. It's quite a dilemma as to how you should have entered them.

Slinky

masonic said:

Gerry1 said:

masonic said:

All meter reads are validated by the Universal Supplier Service, and if they fall outside of a tolerance range they will be rejected as a likely mistyped reading, and an estimate used instead.

Is this The Mysterious Third Party that knows better than one's own eyes and camera?

It can be challenged if you have photographic evidence, but it is a frustrating and time consuming dispute to enter into. Best to avoid if possible.

Slinky said:

masonic said:

spot1034 said:

Slinky said:

spot1034 said:

the_dev said:

So I checked my YE tariff against the new Scottish Power tariff. Economy7 meter looks like the night rate has infact gone down by 0.5p! On the flip side of that however is that the day rate has increased massively (13p ->21p)! Looking at a £30 a month increase with my usage.

I wonder do they check the meter reads you provide? It would be a terrible mistake if I accidentally entered a day rate a couple hundred units higher than actual so that I pay the YE rate rather than the new rate!

I agree, I'm on Economy 7 but in fact my night use is a small percentage - something between 20 and 25%. The YE tariff meant I pretty much broke even on where I'd have been on single rate. I used to do the sums and sometimes I saved a few pence, other times I might have been down by a few pence but the discrepancy either way was so small that it wasn't worth worrying about and over a year it was largely flat.  The SP tariff is much more heavily skewed so that I will lose out badly. I shan't be staying on it for long. 

Have your put your E7 meter readings in yet?  There appears on the face of it to be nothing to suggest which box is day or night rate. I have absolutely no confidence in SP as when we got our house back from a tenant, he had switched to SP so I've had dealings with them before. Our meters were being billed during the day at night rate and night rate in the daytime. Only using about 25% at night (no storage heaters), I could have just let the situation continue as we were getting cheap daytime leccy, but I didn't want this to be an issue years down the line. However, SP took no notice of my request. I moved to another supplier (I forget who now, Robin Hood trading as something else?) who were equally inept in sorting the issue which ended up with me going to Ofgem to get my meter readings swapped round in the end.   Given SP will have previous meter readings in their system from when I was a customer last year, I can see them swapping them back.  If that happens.........I may just not bother to fight it!

Haven't got round to it yet however I had an exchange with YE aboudidt this as my meter, which has the capacity to show five different rates, shows the nigshouldht rate as 1 and the day rate as 2. However I have always submitted them the other way round. I can't remember how this started - possibly when I first did it online and previous readings (as taken by meter readers) were already shown and I just continued. Anyway when I became a Yorkshire customer I sent them a message to say that I had continued as before but in fact my meter showed the rates the other way round, and they replied to say that I was doing the right thing. In practice there is no real risk of confusion in my case as the readings are wildly different so anyone putting them in the wrong way round would be able to work out what the problem was. I presume the confusion arises where the two different readings are similar. 

You can still log in to YE and access your bills, these will have a record of your previous meter reads. Mine show 'Day (01)' and 'Night (02)'. If you do put them in an inconsistent way round and they are significantly different values, then most likely the read will be rejected and you'll get a final bill based on estimated values.

My day rate is 02 and night is rate 01. I put final readings in on YE's website on Sunday, their day part and number tally up with my meters.  I put the day rate in the first box with SP. The numbers are very different, but I don't trust them not to screw things up given they will not tally up with the old account end readings from our old account which I closed early last year.

The readings you entered into YE's website on Sunday might not even be taken into account, given they effectively did not reopen on Monday. It's quite a dilemma as to how you should have entered them.

Indeed.  It's not exactly rocket science for them to create a form which says which rate they want in which box. After all Economy 7 has been around for decades!