Yorkshire energy ?

GunJack

bagand96 said:In a similar situation.  I've switched away from SP now, so have a final bill from them.  I also have a final bill from YE with a credit.  SP will collect the DD for my final bill next week, I doubt very much the YE credit will have made it to my account by that point!

My switches completed 11 Feb, as I posted earlier I phoned SP and asked if they could delay producing my final bill for a few weeks (but still within the 6 weeks they have following a switch) to allow time for the YE credit to come through...

As it stands, my YE credit will be £238.odd, the SP charges up to switching away are £239.odd, and SP have taken 1 DD of £95, so SP will still owe me £90-odd anyway.... I put it to SP that delaying my final bill is far more pragmatic, in that it will reduce the number of transactions required to finalise the SP account, and prevent both me forking out £240 and then them refunding me (possibly by 2 different methods) £330. 

...but then when did pragmatism and common sense come into it???  

[Deleted User]

I am amazed that SP do not seem to have a standard consistent policy for the treatment of ‘orphan’ customers from other defunct suppliers. Instead, from the situations recounted on this thread, it is almost as if they have a different ad hoc policy for every single ex YE customer I.e. 74000 different and separate policies! No two tales are exactly the same. 

I don’t know whether we are at liberty to contact the failed business Administrator directly if necessary, but I do know there is a contact email address and telephone number (0121 Birmingham) in the FAQS on the OFGEM YE Helpsheet. 

masonic

Deleted_User said:

I don’t know whether we are at liberty to contact the failed business Administrator directly if necessary, but I do know there is a contact email address and telephone number (0121 Birmingham) in the FAQS on the OFGEM YE Helpsheet. 

The YE administrators have assumed responsibility for final billing, so any queries relating to final YE bills should be directed to them. There's not much point asking where your final bill is or when will SP apply the final credit (the stock answer is 'please be patient'), but if there are issues with the bill itself then they are the ones to contact. It seems most of the billing issues relate to SP's bills.

[Deleted User]

Yorkshire Energy's administrators are Deloitte LLP. I think it is being handled by a combination of Deloitte staff and a small core of ex YE staff. 
Email vinmistry@deloitte.co.uk   telephone 0121 695 5503
Source: OFGEM

I also have the joy of another connection to Deloitte, due to the massive failure of the Arcadia Retail Group (Philip Green) 

masonic

Deleted_User said:

Yorkshire Energy's administrators are Deloitte LLP. I think it is being handled by a combination of Deloitte staff and a small core of ex YE staff. 
Email vinmistry@deloitte.co.uk   telephone 0121 695 5503
Source: OFGEM

I also have the joy of another connection to Deloitte, due to the massive failure of the Arcadia Retail Group (Philip Green) 

It should be noted that the final bills state "Should you have any queries in relation to your final statement or method of payment, please contact us via tel: 0113 4510700 or via email: help@ye.co.uk"

[Deleted User]

masonic said:

 It seems most of the billing issues relate to SP's bills.

Which must still annoy YE and the administrators though, because there has to be a relationship with SP by definition, in terms of outstanding balances, be they debit or credit, and 'agreed' closing and opening readings. 

masonic

Deleted_User said:

masonic said:

 It seems most of the billing issues relate to SP's bills.

Which must still annoy YE and the administrators though, because there has to be a relationship with SP by definition, in terms of outstanding balances, be they debit or credit, and 'agreed' closing and opening readings. 

Not really, their job ends when they produce a correct final bill and inform SP of the final credit balance (if any). From there it is all on SP. Those who have received their final YE bill so far have been satisfied with it if this thread is anything to go by.

[Deleted User]

masonic said:

Those who have received their final YE bill so far have been satisfied with it if this thread is anything to go by.

I'm not really convinced about that statement. Plus there seems to be a lot of people who haven't even received their final YE bill yet, or had their credit transferred across, so they certainly can't be satisfied. 

The fact is, as with lockdown, if the rules are unclear or ill defined, it is impossible to tell whether those rules are being adhered to or broken, or whether the goalposts have been moved. 

masonic

Deleted_User said:

masonic said:

Those who have received their final YE bill so far have been satisfied with it if this thread is anything to go by.

I'm not really convinced about that statement. Plus there seems to be a lot of people who haven't even received their final YE bill yet, or had their credit transferred across, so they certainly can't be satisfied. 

The fact is, as with lockdown, if the rules are unclear or ill defined, it is impossible to tell whether those rules are being adhered to or broken, or whether the goalposts have been moved. 

By "Those who have received their final YE bill" I meant those who have received their final YE bill and not those who are still waiting. I completely agree with you that those who have not received their final YE bill cannot, by definition, be satisfied with it. But quite a few who have received their final bills have posted here stating they are satisfied with it, and only one person had a query about a rate change to the variable tariff, but it appears this was correct. So by all accounts, the YE bills are not creating issues (unlike the SP bills, which have been incorrect for a number of people, including me).

Nobody will have their "credit transferred across". That is a distortion of the truth peddled by SP to excuse delays and obscure the fact they alone are responsible for the credit as SoLR. YE is insolvent and will not be making any payment to SP of credit, ultimately this will either be absorbed by SP or reclaimed from the industry. SP just needs to add a credit to the account (or produce a cheque) once the YE final bill is calculated and the credit figure is known. Like the communication of opening readings from SP to YE, and the subsequent validation by YE, and confirmation of the validated reads by YE back to SP, this aspect does require information to be exchanged between the two firms, but in this case it is just in one direction.

bagand96

GunJack said:

bagand96 said:In a similar situation.  I've switched away from SP now, so have a final bill from them.  I also have a final bill from YE with a credit.  SP will collect the DD for my final bill next week, I doubt very much the YE credit will have made it to my account by that point!

My switches completed 11 Feb, as I posted earlier I phoned SP and asked if they could delay producing my final bill for a few weeks (but still within the 6 weeks they have following a switch) to allow time for the YE credit to come through...

As it stands, my YE credit will be £238.odd, the SP charges up to switching away are £239.odd, and SP have taken 1 DD of £95, so SP will still owe me £90-odd anyway.... I put it to SP that delaying my final bill is far more pragmatic, in that it will reduce the number of transactions required to finalise the SP account, and prevent both me forking out £240 and then them refunding me (possibly by 2 different methods) £330. 

...but then when did pragmatism and common sense come into it???  

Indeed!

I suppose SP want a closing balance from YE, because in theory the savvy customers may lie!  We could all tell SP we had £500 YE credit balance and they wouldn't know.  Certainly in your case though it end up a case of you paying them so they can pay you later!

Fortunately my YE credit balance isn't that high so I'm happy to let SP take what I owe them and await my credit.  So far I've made no contact with YE or SP through it all, and it has worked itself out fine.  I'm hoping that can continue but I expect I will have to chase the credit cheque!