Yorkshire energy ?

Shedman

goatfaced said:

I've switched electricity to neon reef today. Gas is still with SP for the moment. Neon set my direct debit based on number of bedrooms so it's wrong, but I'll just put the extra money aside for when it's asked for.

For anybody else looking to switch to NR there is actually an option to put in your actual usage figure rather than the No of Bedrooms option but it is isn't in a very logical place. It comes after you've been shown the quote after selecting No of Bedrooms and is down the screen a bit so is easy to miss.  ( And also don't forget to look for referral links in Referrers section of the forums)

@goatfaced ...probably not a bad position to be in potentially underpaying anyway in case they also go t*ts up...better to be owing than to be owed

As an aside I see the Symbio tariffs have now increased and are now above NR rates.

slpj

 These are the terms and conditions for the 'special' version of the energy exclusive tariff, that only former YE customers were transferred to by the solr. File name is  : "FIXED_OL_E23B_TERMS.pdf" . It can be searched for on the web to download it, if you havent got it already.

1. Supplies of mains gas and/or electricity from ScottishPower under all versions of the Energy Exclusive tariff (‘Tariff’) will be available until the date when the Tariff is withdrawn by us. All applicants must be aged 16 years or over and must contract to pay, and continue to pay, for the energy supply under the Tariff by monthly Direct Debit, quarterly Direct Debit, Monthly Bill, online Debit Card, quarterly by Cash, Cheque or Postal Order. 

2. This Tariff is only available to former Yorkshire Energy customers who transferred to ScottishPower as part of the supplier of last resort process. 

3. The prices you pay as a Tariff customer will replace any mains gas and/or electricity prices which you may currently pay. These prices can be reviewed in the “Your tariff information” section of your tariff confirmation letter and on our website, under Tariff Information Label.  

4. This is a variable tariff and prices may increase or decrease in the future; we’ll give you 30 days’ notice if our prices are increasing.  

5. The obligations on ScottishPower under the Tariff and these terms and conditions will not come into effect until we have been registered as the supplier of mains gas and/or electricity to the property. 

6. If you leave the property to which this Tariff applies, you will not be able to transfer this current Tariff to another property. However, you will be entitled to apply for any ScottishPower tariff, for which you meet the eligibility criteria, that is available when you move property. 

7. Any quote given to you for the Tariff is based on the information provided to us.  

8. If you fail to make a payment to ScottishPower under your payment method when it is due, we shall be entitled to transfer you to an appropriate cash payment method on our Standard tariff. To see how this could affect you, please visit www.scottishpower.co.uk and review our current Standard Domestic Prices in the Gas and Electricity Tariffs section. We will notify you of any changes to your payment method and prices should this be necessary. 

9. These terms and conditions are in addition to the ScottishPower Gas and Electricity General Terms and Conditions for Domestic Customers, which can be accessed at www.scottishpower.co.uk/legal/terms-and-conditions/.  

 

masonic

As we don't have access to the full details of SP's bid to become SoLR, we don't know whether or not SP was ever at liberty to increase the prices within the first 6 months, but these deemed tariffs are normally fixed for the first 6 months (but free to exit without penalty), with the prices set based on the cost of energy supply (including purchasing energy at short notice) over the next 6 months factored in to the price.

We now pretty much know that in practice the SP deemed tariff will not be subject to any price increase in the first 6 months, because SP has confirmed it will not be affected by the 1st April price increases, any subsequent round of price increases will require at least 30 days notice, and the tariff is due to expire in early May.

Carol297

I got the SP email to say my account was now set up. I phoned them to confirm that I could now switch. They said yes. I asked if there was any reason they would block the switch and they said and I quote "your switch will not be blocked for any reason". You know what's coming don't you...Yep, They blocked it. I am utterly disgusted with Scottish Power and the length of time this is taking. The best deals in the whole of market that were available at the end of December/beginning of January are no longer available. Their delay is costing former YE customers a lot of money and a lot of stress.

Trev456

Hi All, on my SP online account I too have the message that the 1st April price rises won't affect me. I asked a question about that this morning on the SP chat line and I was told that the tariff will last until 5/12/21. Now, read into that what you will, I don't think they can increase the rates before 5th May but I guess there's nothing to stop SP giving us 30 days notice later.
I probably will move to Avro as their tariff is slightly better for me. Just hassle with the £500 credit that YE owes me.

masonic

Carol297 said:

I got the SP email to say my account was now set up. I phoned them to confirm that I could now switch. They said yes. I asked if there was any reason they would block the switch and they said and I quote "your switch will not be blocked for any reason". You know what's coming don't you...Yep, They blocked it. I am utterly disgusted with Scottish Power and the length of time this is taking. The best deals in the whole of market that were available at the end of December/beginning of January are no longer available. Their delay is costing former YE customers a lot of money and a lot of stress.

Has your new supplier confirmed that it failed due to SP objecting, rather than due to having 'switched too recently' as some others have observed? Suggest you follow up with your new supplier and get them to keep trying while you complain to SP if it was them who have blocked the original switch. The new supplier may honour the tariff you signed up to, despite the delay.

masonic

Trev456 said:

Hi All, on my SP online account I too have the message that the 1st April price rises won't affect me. I asked a question about that this morning on the SP chat line and I was told that the tariff will last until 5/12/21. Now, read into that what you will, I don't think they can increase the rates before 5th May but I guess there's nothing to stop SP giving us 30 days notice later.

They will probably give customers the option of either moving to one of their other tariffs by 12th May (presume that's what 5/12/21 actually means) or be moved onto the standard variable rate if they take no action.

bagand96

masonic said:

Trev456 said:

Hi All, on my SP online account I too have the message that the 1st April price rises won't affect me. I asked a question about that this morning on the SP chat line and I was told that the tariff will last until 5/12/21. Now, read into that what you will, I don't think they can increase the rates before 5th May but I guess there's nothing to stop SP giving us 30 days notice later.

They will probably give customers the option of either moving to one of their other tariffs by 12th May (presume that's what 5/12/21 actually means) or be moved onto the standard variable rate if they take no action.

The 5/12/21 could equally be the 5th December 21 (and arguably more likely to be given we're in the UK and not USA). That would be a year from YE going bust so in effect would make it a 12 month fix? 

Trev456

masonic said:

Trev456 said:

Hi All, on my SP online account I too have the message that the 1st April price rises won't affect me. I asked a question about that this morning on the SP chat line and I was told that the tariff will last until 5/12/21. Now, read into that what you will, I don't think they can increase the rates before 5th May but I guess there's nothing to stop SP giving us 30 days notice later.

They will probably give customers the option of either moving to one of their other tariffs by 12th May (presume that's what 5/12/21 actually means) or be moved onto the standard variable rate if they take no action.

I was quite careful when I quoted that date back to her, 5th December? She said yes.

masonic

Trev456 said:

masonic said:

Trev456 said:

Hi All, on my SP online account I too have the message that the 1st April price rises won't affect me. I asked a question about that this morning on the SP chat line and I was told that the tariff will last until 5/12/21. Now, read into that what you will, I don't think they can increase the rates before 5th May but I guess there's nothing to stop SP giving us 30 days notice later.

They will probably give customers the option of either moving to one of their other tariffs by 12th May (presume that's what 5/12/21 actually means) or be moved onto the standard variable rate if they take no action.

I was quite careful when I quoted that date back to her, 5th December? She said yes.

Interesting, because a deemed tariff is only required to last 6 months:

"Once appointed, a SoLR will be able to charge the failed supplier‟s customers on the basis of its deemed contract rate. This will cover the period from appointment until customers have agreed a replacement contract rate with the SoLR or another supplier of their choice, or the six month period of SoLR appointment expires, whichever is earlier."

https://www.ofgem.gov.uk/ofgem-publications/59624/solrrevisedguidance-december2008-pdf

That might explain why it is in effect a "variable" tariff, as it lasts longer than the SoLR period. The rate could therefore be changed at the end of the 6 months (giving 30 days notice during month 5 or later). At that point it is no longer a deemed tariff, but SP can keep the tariff name and operate it like a normal variable tariff.