Yorkshire energy ?

Phones4Chris

Blackbeard_of_Perranporth said:
SP have just been landed with 75,000 accounts and you're off. Good luck! Switch again to another cowboy. Just one thing I have had from SP is their SuperSaver rates for the last goodness knows how many years, always very competitive and of coure the WHD! Always had good service! My current rate is one of the best on the market!

So glad for you. However, I'd suggest that many people who are struggling here could do without your negativity.
Oh, YE weren't cowboys, and we don't know the precise reasons (yet) why they got into difficulty

The_Hawk

Phones4Chris said:

Blackbeard_of_Perranporth said:
SP have just been landed with 75,000 accounts and you're off. Good luck! Switch again to another cowboy. Just one thing I have had from SP is their SuperSaver rates for the last goodness knows how many years, always very competitive and of coure the WHD! Always had good service! My current rate is one of the best on the market!

So glad for you. However, I'd suggest that many people who are struggling here could do without your negativity.

It's not Blackbeard's negativity that concern's me, it's the negativity that I'm getting is coming from Scottish Power that is my issue. So far the only thing they have done correctly, with my transfer, is set up the Direct Debit in double quick time.

So far they have:

• questioned the very existence of my electricity meter and insisted I send them a photo of it;
• managed to 'lose' my opening electricity reading three times;
• don't seem to be able to access my smart meter for my current elecricity reading (although they can access my gas reading from my smart meter which, of course, is transmitted via my non-existent electricity smart meter); and
• they have a website that, at best, is barely alive and often dead.

So, I'm off to So, and Blackbeard will, no doubt, be happy to hear that I plan to never darken Scottish Power's door ever again.

Phones4Chris

The_Hawk said:

Phones4Chris said:

Blackbeard_of_Perranporth said:
SP have just been landed with 75,000 accounts and you're off. Good luck! Switch again to another cowboy. Just one thing I have had from SP is their SuperSaver rates for the last goodness knows how many years, always very competitive and of coure the WHD! Always had good service! My current rate is one of the best on the market!

So glad for you. However, I'd suggest that many people who are struggling here could do without your negativity.

It's not Blackbeard's negativity that concern's me, it's the negativity that I'm getting is coming from Scottish Power that is my issue. So far the only thing they have done correctly, with my transfer, is set up the Direct Debit in double quick time.

So far they have:

• questioned the very existence of my electricity meter and insisted I send them a photo of it;
• managed to 'lose' my opening electricity reading three times;
• don't seem to be able to access my smart meter for my current elecricity reading (although they can access my gas reading from my smart meter which, of course, is transmitted via my non-existent electricity smart meter); and
• they have a website that, at best, is barely alive and often dead.

So, I'm off to So, and Blackbeard will, no doubt, be happy to hear that I plan to never darken Scottish Power's door ever again.

I certainly don't blame you, I've now left. Their "My account" software is abysmal, it sounds like you've had one of those very unhelpful agents that sometimes appear on the "dedicated helpline", and I bet they never passed your information on. There are some good agents there though I have found! I wouldn't recommend "on-line chat" at all (for any company) if your problem isn't anything but the very simplest. My experience is they just waste your time (as it takes so long), and the person you chat with doesn't have the authority to rectify the problem if it's slightly complex

[Deleted User]

Blackbeard_of_Perranporth said:

The_Hawk said:

I had planned to wait a while before switching again, given that there were no real savings to be made by moving elsewhere.

However, I can't put up with Scottish Power's incompetence any longer and so I've put in a transfer request, today, even though it's a very slight increase per annum. I've opted for So Energy who come out very well on customer service.

I'm just hoping this all goes through OK, considering Scottish Power have made a right mess of my transfer from Yorkshire Energy so far.

SP have just been landed with 75,000 accounts and you're off. Good luck! Switch again to another cowboy. Just one thing I have had from SP is their SuperSaver rates for the last goodness knows how many years, always very competitive and of coure the WHD! Always had good service! My current rate is one of the best on the market!

I am assuming that you have been a customer of SP for some time now and good to hear that SP can be a decent supplier for some (even perhaps many).  You will have realised though that the SOLR experiences about Scottish Power of the many former YE customers in this thread will have a vastly different perspective judging by the many posters in this thread.  I'm sure it is possible to have a good experience of any SOLR appointed provider but my personal  experience of SP is well .... not at all as complimentary as yours.    Do not forget that your current tariff is not available (never was) to those that were put onto the SOLR deemed contract of SP.   Not at all sure that lumping all other suppliers as being 'cowboys' is particularly helpful.  Perhaps the firm I am switching to (Avro) will prove to be cowboys (just like So ???) and just like YE if I understand you correctly, but at least it is my choice and I have made this using a range of different reviews/sources/forums etc. I based my decision on a combination of price, an exit-free tariff and (hopefully) good customer service.  Only time will tell if I have moved to another (Ofgem regulated) cowboy     

goatfaced

Blackbeard hasn't the WHD stopped now? 
SP were a shambles with that too, by the way. Different criteria when applying to what they list on their website for the broader group. Easily misconstrued. I applied but who knows if I can get it. I was able to tick boxes for a person in the house being on universal credit and a person being in education. Not sure why that qualifies us though as the child does not get free school meals!

[Deleted User]

[Deleted User] said:

Wonders never cease - Scottish Power have now updated my account today at some point with the electric meter details (but no readings) to go with the gas (showing both meter details and a correct opening read).  Only taken them 30 days since I first saw my account with gas only details!  Possibly I may ring them up before Wednesday to check that they do have my opening read - you know the one provided to them (at their request) in early December!   

I did ring up SP earlier today and finally my account is showing both meters with the correct reads which match the reads I gave to Scottish in reply to that first email on 7th December (the one asking for meter reads, YE account number and bank details etc) .  I spoke to a lady (whose name I cannot remember) and her tone was actually very calming and non-confrontational for once!  For the 3rd time I gave the reads over the phone not expecting to see them being actioned upon within the day but they were much to my surprise! The information she gave were all the expected and anticipated ones without some of the obfuscation by other CS agents in the earlier calls.  It has taken 4 phones calls to get where I should have been without intervention or prodding.  This is another step towards a conclusion with the correct billing further down the line.

masonic

rooster47 said:

If SP can manage my final bill last week with opening meter readings, not so different to those given to YE early December, how come I'm still missing a final bill from YE? Silly me, administrators dragging it out to inflate their fees!

Wake up OFGEM you're being taken for mugs!

There are various options for dealing with this, including the failed supplier dealing with everything, the SoLR acting as agent for the failed supplier and managing the process, to the outright sale of the outstanding balances to the SoLR. For example, my last SoLR experience involved the failed company appointing the SoLR as agent to produce the final bills and settle them in exchange for the SoLR being paid a fee of 60% of the customer debts realised during the process. My final bill came from the SoLR and it still took 10 weeks for me to receive it.

Phones4Chris

DerwentMailman said:

Do not forget that your current tariff is not available (never was) to those that were put onto the SOLR deemed contract of SP.   Not at all sure that lumping all other suppliers as being 'cowboys' is particularly helpful.  Perhaps the firm I am switching to (Avro) will prove to be cowboys (just like So ???) and just like YE if I understand you correctly, but at least it is my choice and I have made this using a range of different reviews/sources/forums etc. I based my decision on a combination of price, an exit-free tariff and (hopefully) good customer service.  Only time will tell if I have moved to another (Ofgem regulated) cowboy     

Quite right. I looked at that SuperSaver December 2021 B3 tariff as soon as I was aware that SP were taking on YE customers, it's not a bad tariff but as you say was not available to us. I too made my decision on who to go to based on a similar combination of factors!

Phones4Chris

Phones4Chris said:

gsmh said:

[Deleted User] said:

Anyone else having trouble logging into their SP account this morning?  

The norm seems to be 'having trouble logging on'. The SP account logging on process seems very flaky. Yes, I can't access my account this morning.

Same here. That seems to be par for the course at the moment. My suspicion is that their servers are unable to cope with the increased demand placed on them now.

When I managed to log-in to "My Account" a short while ago, there was a pop-up message apologising for the "technical difficulties" people were experiencing logging in, so maybe they're onto the problem now

BedrockFred

Not be able to login to SP since late yesterday afternoon........still unable