Yorkshire energy ?

bagand96

The emails that SP send out regarding YE transition will be from a fixed mailing list of YE customers they were given on 6th December.

Unless they audit every account that switches away from them to see whether it was an ex-YE account, then its unlikely you'd be removed from that distribution list. I'd say it's unlikely SP have any process to do that and I wouldn't expect them to in all honestly. 

It didn't worry me, I deleted it and carried on with my day.

I gave SP my opening readings on the 6th December. I'm now switched to a new supplier so they will get closing readings from them. That's enough for them to generate me a bill which I'm happy to settle when they get round to it. I've not contacted them at all, felt no need to. I'll get in touch if there's no bill in 7 weeks to ask for my £30 though  

BedrockFred

Just checked my YE account it's all back now showing the credit and bills and payments

Phones4Chris

gsmh said:

The_Hawk said:

Assuming I don't get a satisfactory response from them, I will, of course, escalate it to the Parliamnetary and Health Service Ombudsman via my MP.

Really? You must have a lot of time on your hands. It is what it is and at least I was able to finalise a switch within a month or so. Would you rather your supplies just stop while you do the legwork to find another supplier, then try and get your credit back from the administrators? For all its faults the SoLR process is pretty slick IMO.

I don't really have time to waste, nor do I suppose has @The_Hawk but unless people start complaining, nothing will improve! The SoLR process is not pretty slick at all, it has a number of deficiencies. It may not bother you, and it's not having a huge impact on me especially, but there are many posters in this thread who are struggling financially and not being able to switch away from SP because of OFGEM's sloppy rules and SP's sloppy processes is NOT acceptable.
Here is the primary specific example of what is unacceptable SP bull and OFGEM procedures

phillw said:

I made a complaint and their reply has this:
We would like to assure you Scottish Power has acted in accordance with the guideline of being the supplier of the last resort since 06.12.2020 and as such the accounts of all the customers would take upto 3 months to be set up completely before allowing any tariff or supply change........................

DerwentMailman said
:........................
https://www.ofgem.gov.uk/system/files/docs/2017/09/solr_revised_guidance_final_21-10-2016.pdf

see page 18
Customers Change of supplier process
 3.14. Ofgem policy: A SoLR must be able to operate the relevant change of supplier processes and bring the customers onto the SoLR’s own systems promptly in order to minimise disruption to customers and other industry participants.
3.15. Reason: To minimise disruption to customers of the failed supplier (e.g. enable them to be billed) and other industry participants.

You might think that acceptable, many don't!

phillw

gsmh said:
Would you rather your supplies just stop while you do the legwork to find another supplier, then try and get your credit back from the administrators? For all its faults the SoLR process is pretty slick IMO.

The money I'm going to get back from YE is less than SP have overcharged me for the 7.5 weeks I was forced to be with them.

The supplies can't just stop, I could switch before they could cut me off. It would be better if they could streamline the switching process, so that we could switch in the few days it took to appoint the solr.

My Gas supply is in a quantum superposition of both being with SP and not with SP, depending on how you look at it. I'm not hopeful for a happy ending.

[Deleted User]

One of the biggest problems in all these SOLR debacles is that there are communications that can be described as confusing/ possibly misleading (at best) or blatantly false (at worst)  to those customers that have taken the time to contact SP by various means.  The advice given (esp by Ofgem who are in the know) to those affected is somewhat vague (possibly because many of the regulations are policies and guidance without the kind of stick and carrot in place (i.e the fines) that currently exist for non-SOLR changes of supplier).  Possibly SP think they can drive a horse and cart through Ofgem (and they are possibly right in thinking this).  SP knows the regulations well enough to seek a LRSP £13.6 million (Last Resort Supplier Payment) via Ofgem for the Extra Energy SOLR process - according to the letter thay will probably get £10.6 million (final decision expected this month). 

https://www.ofgem.gov.uk/publications-and-updates/consultation-last-resort-supplier-payment-claim-scottishpower-energy-retail-limited

Until OFGEM change their approach (and the guidelines become regulations with more teeth) I'm afraid that experiences for cutomers will vary hugely depending on all the parties/firms involved in each SOLR process.

masonic

Lucky me, SP have emailed me to let me know my account is fully set up. Never mind that I left them just over a week ago.

rooster47

masonic said:

Lucky me, SP have emailed me to let me know my account is fully set up. Never mind that I left them just over a week ago.

Crazy isn't it. I'm in the same boat.

While we're at it, without the opening credit balance YE balance included, how can the SP account be 'fully set up'?

Phones4Chris

rooster47 said:

masonic said:

Lucky me, SP have emailed me to let me know my account is fully set up. Never mind that I left them just over a week ago.

Crazy isn't it. I'm in the same boat.

While we're at it, without the opening credit balance YE balance included, how can the SP account be 'fully set up'?

It's simply because of what automated processes they have, they are chuntering through at an abysmal pace. Watch the system doesn't inadvertently try to move you back to SP.

phillw

masonic said:

Lucky me, SP have emailed me to let me know my account is fully set up. Never mind that I left them just over a week ago.

They sent me an email two hours ago, my online account is still not set up. I think I left them a couple of days ago, but they only acknowledge my electricity has left. I complained and they said the gas switch was in progress, despite it showing that I've left on the national database.

Stonesmike

Stonesmike said:

phillw said:

BedrockFred said:

Confirmation on my account at SP that my switch is complete

Your fuel switch status

Here you'll find the status of your fuel(s) switching over. You'll be able to see your confirmed switch dates once we have them, and your final bills once they're ready.

Electricity

SWITCH COMPLETE

Supply end date: 25 Jan 2021

Gas

SWITCH COMPLETE

Supply end date: 25 Jan 2021

---

Please don’t cancel your Direct Debit when your switch starts - we’ll be able to give you any refund or collect a final payment quicker this way.

Lucky you. I have

Electricity

SWITCH COMPLETE

Supply end date: 25 Jan 2021

While my Gas doesn't even show that the switch has started.

Mines the other way round.

Now both showing for switch. Yippee.