Yorkshire energy ?

bagand96

masonic said:

bagand96 said:

goatfaced said:

I miss YE, they knew how to do stuff. 

Other than run a business properly 🤣

Lots of businesses fail while being run properly. Lots of businesses aren't run properly but manage to keep running. You can't pass judgement without understanding the business plan and how it failed. It's not really a laughing matter when people lose their livelihood.

It's a fair point and I should have perhaps written "Other than run a successful energy provider". But then the term successful would also be open to debate.

YE were great from my point of view. Website was simple but effective. Billing was accurate. Never had cause to contact customer service so can't comment there. But for whatever reason it wasn't successful. None of us know for sure why, but being a new entrant undercutting nearly all the market to gain customer base was never going to be easy (we were all there for the bargain basement tariffs after all) 

Tonik before them were the same. Although it did go quite far off the rails with Tonik before they eventually failed. 

You are absolutely right that people have lost their livelihoods and that is definitely not something to be made light of. The comment and attached emoji were meant tongue in cheek and not meant to come accross inappropriately. 

bagand96

Tranboy said:

bagand96 said:

goatfaced said:

I miss YE, they knew how to do stuff. 

Other than run a business properly 🤣

Always with the negative alarmist comments.....

....must be a Daily Mail reader.

I've sent my dictionary back to WHSmith as it must have a faulty definition of alarmist. 

And I wouldn't even use that "publication" as loo paper! 

Tranboy

Alarmist. Noun, a person who tends to raise alarms,especially without sufficient reason, seeking to preserve the feeling of omnipotence by generating anxiety and concern in others ,exaggerating dangers or prophesying calamities,scaremonger, stirrer or as the modern parlance might say a troll.

Phones4Chris

bagand96 said:

Phones4Chris said:

My switch to Neon Reef should complete on the 29th January
Edit: just to add my SP account say my hypothetical last electricity reading was 30th Nov.1902 (similar to others).

With the current situation and reviews of Utility Point, just make sure you don't build any significant credit balance with Neon Reef! 

Why would I allow that to happen!

[Deleted User]

Finally wilted and rang Scottish Power up to ascertain the incomplete meter details and lack of opening readings on my account.  The good news was the call was answered quickly.  He was also able to tell me that I am moving away from them.  The bad news was that the CS agent put me on hold while he was 'looking through the readings' (or maybe transferred me to the meter reading team).  Hard to think what he was looking through as it is a single electricity reading and a single gas reading!  I was then disconnected/timed whilst I was on hold (approx 15 mins).  They do have my phone number so I wonder if they will ring back (very much doubt it though).  Not a great advert for their CS teams at all.

GunJack

[Deleted User] said:

Finally wilted and rang Scottish Power up to ascertain the incomplete meter details and lack of opening readings on my account.  The good news was the call was answered quickly.  He was also able to tell me that I am moving away from them.  The bad news was that the CS agent put me on hold while he was 'looking through the readings' (or maybe transferred me to the meter reading team).  Hard to think what he was looking through as it is a single electricity reading and a single gas reading!  I was then disconnected/timed whilst I was on hold (approx 15 mins).  They do have my phone number so I wonder if they will ring back (very much doubt it though).  Not a great advert for their CS teams at all.

they won't ring you back lol

I called this morning, to be put through to the meter reading team (same, still no readings showing) to be met with a recorded message saying due to a fire alarm the building had been emptied and then promptly cut off!!  
might try again later...it'll mean showing more motivation than the whole of SP if I do 

Shedman

Well I've just called through to the SP YE dedicated number (08005593309), call back requested and received within 3 mins. Spoke to lovely lady called Gemma (who seems to part of the DD team by the way she answered the call) who confirmed that my switch away was on track and due to complete on 21st Jan (despite online it saying the Gas switch would complete on 3 Aug 2014 😅).

Raised the issue of wrong starting reading for Electric (they had used 30 Nov read supplied to YE) and no starting read for Gas.  She took details of the correct reads (ones supplied in response to their 7th Dec email and that briefly appeared on YE account as dated 06/12/20), went away for 5 mins to talk to another dept (presumably metering) and came back and said the correct readings have now been recorded and that they will amend on my account within 2 days and be passed to YE for final billing

She also confirmed my credit due back from YE will come via SP once they have received it and that it shouldn't be an issue that I will probably be no longer with them when it does finally come through but to leave DD open as it makes it easier for refund to be paid.

Fingers crossed that it all happens as promised, but can't fault her CS skills.

Richmc

GunJack said:

[Deleted User] said:

Finally wilted and rang Scottish Power up to ascertain the incomplete meter details and lack of opening readings on my account.  The good news was the call was answered quickly.  He was also able to tell me that I am moving away from them.  The bad news was that the CS agent put me on hold while he was 'looking through the readings' (or maybe transferred me to the meter reading team).  Hard to think what he was looking through as it is a single electricity reading and a single gas reading!  I was then disconnected/timed whilst I was on hold (approx 15 mins).  They do have my phone number so I wonder if they will ring back (very much doubt it though).  Not a great advert for their CS teams at all.

they won't ring you back lol

I called this morning, to be put through to the meter reading team (same, still no readings showing) to be met with a recorded message saying due to a fire alarm the building had been emptied and then promptly cut off!!  
might try again later...it'll mean showing more motivation than the whole of SP if I do 

That's the lamest excuse to date. Just sent 2nd sh1ty e-mail to them after an excuse filled reply to my first, again giving them five days before I switch to someone else and complain to Ofgem.

Burryshmee

I rang Scottish power and asked to make a formal complaint about the lack of communication and time this is taking. They rang back today and apologised and said I should have had my welcome pack by now, with my payment plan etc. They offered me a goodwill gesture of £60, no catches, which I was happy to accept. She also confirmed that I was free at this point to change tariff or switch supplier if I chose.

Richmc

Burryshmee said:

I rang Scottish power and asked to make a formal complaint about the lack of communication and time this is taking. They rang back today and apologised and said I should have had my welcome pack by now, with my payment plan etc. They offered me a goodwill gesture of £60, no catches, which I was happy to accept. She also confirmed that I was free at this point to change tariff or switch supplier if I chose.

I would accept that but no way would I change tariff, as you lose the no exit fee option.