Yorkshire energy ?

Phones4Chris

My switch to Neon Reef should complete on the 29th January
Edit: just to add my SP account say my hypothetical last electricity reading was 30th Nov.1902 (similar to others).

YBR

My SP account now has meter readings (estimated June 2017  ) and the facility to input meter readings. Looks like they've not got the readings I gave to both YE and SP at the beginning of December.
I initiated a switch last week when my Gas was registered with SP, but my Elec has only changed today.

I can't get a DD setup and I've been put on an unknown non-DD tariff. I'd have to sign up for some other SP tariff to do that, despite being told weeks ago that it wouldn't be a problem to set that up once my account is online. I foresee a battle on this one because I had more than enough credit with YE to pay for this couple of months with SP so they will just invent the tariff retrospectively and keep my money. (I'd just woken up to how much credit they'd been taking when YE went under - lesson learned).
I have meter reads at least monthly, inc photos, so that should aspect should not be too troublesome.

BedrockFred

bagand96 said

Worth keeping in mind that SP have not invited YE customers to set up their online account yet.  Those who have set up have done it via the backdoor by taking the account number from their DD, or getting their account number from SP CS.

Not so in my case I had an email saying my account was setup all be it still no Gas meter readings 
So nothing backdoor re my online account

bagand96

BedrockFred said:

bagand96 said

Worth keeping in mind that SP have not invited YE customers to set up their online account yet.  Those who have set up have done it via the backdoor by taking the account number from their DD, or getting their account number from SP CS.

Not so in my case I had an email saying my account was setup all be it still no Gas meter readings 
So nothing backdoor re my online account

First report I've seen that they've invited YE customers to set up their online accounts. Maybe they're doing it in phases. Those who have spoken to SP were told it would be this week IIRC? 

bagand96

Tranboy said:

I used the SP email of December 7th as my cue to start a switch to Neon Reef that day for my electricity, many daily one star reviews on trust pilot for SP.com and SP.co.uk made me think I was doing the right thing, having read through the last one hundred or so pages on here confirms their total inability to run an energy company.  I never gave my DD info to SP and my switch to Neon Reef completed on 3rd January without hearing anything more from SP. Incidentally Neon Reef have now offered to pay £25 to myself and to a new customer should I reccomend them, the way other companies such as Octopus do albeit for more money.

Phones4Chris said:

My switch to Neon Reef should complete on the 29th January
Edit: just to add my SP account say my hypothetical last electricity reading was 30th Nov.1902 (similar to others).

With the current situation and reviews of Utility Point, just make sure you don't build any significant credit balance with Neon Reef! 

BedrockFred

bagand96 said:

BedrockFred said:

bagand96 said

Worth keeping in mind that SP have not invited YE customers to set up their online account yet.  Those who have set up have done it via the backdoor by taking the account number from their DD, or getting their account number from SP CS.

Not so in my case I had an email saying my account was setup all be it still no Gas meter readings 
So nothing backdoor re my online account

First report I've seen that they've invited YE customers to set up their online accounts. Maybe they're doing it in phases. Those who have spoken to SP were told it would be this week IIRC? 

Maybe they will be updating the Gas readings this week, still says 1902 on my Gas no reading
Without that how can they produce a final bill not long now till I am away fingers crossed
Do I need to give SP my final meter readings or is giving them to my new supplier adequate?? 

Tranboy

bagand96 said:

Tranboy said:

I used the SP email of December 7th as my cue to start a switch to Neon Reef that day for my electricity, many daily one star reviews on trust pilot for SP.com and SP.co.uk made me think I was doing the right thing, having read through the last one hundred or so pages on here confirms their total inability to run an energy company.  I never gave my DD info to SP and my switch to Neon Reef completed on 3rd January without hearing anything more from SP. Incidentally Neon Reef have now offered to pay £25 to myself and to a new customer should I reccomend them, the way other companies such as Octopus do albeit for more money.

Phones4Chris said:

My switch to Neon Reef should complete on the 29th January
Edit: just to add my SP account say my hypothetical last electricity reading was 30th Nov.1902 (similar to others).

With the current situation and reviews of Utility Point, just make sure you don't build any significant credit balance with Neon Reef! 

What an unnecessarily alarmist comment , my credit with YE is £5.77 when they went into administration.  I expect to have to pay the administrators any shortfall before Neon Reef took over, possibly by cheque or credit card . I pay for electricity and gas from a separate account with a standing order to cover the two fixed DD .

bagand96

Tranboy said:

bagand96 said:

Tranboy said:

I used the SP email of December 7th as my cue to start a switch to Neon Reef that day for my electricity, many daily one star reviews on trust pilot for SP.com and SP.co.uk made me think I was doing the right thing, having read through the last one hundred or so pages on here confirms their total inability to run an energy company.  I never gave my DD info to SP and my switch to Neon Reef completed on 3rd January without hearing anything more from SP. Incidentally Neon Reef have now offered to pay £25 to myself and to a new customer should I reccomend them, the way other companies such as Octopus do albeit for more money.

Phones4Chris said:

My switch to Neon Reef should complete on the 29th January
Edit: just to add my SP account say my hypothetical last electricity reading was 30th Nov.1902 (similar to others).

With the current situation and reviews of Utility Point, just make sure you don't build any significant credit balance with Neon Reef! 

What an unnecessarily alarmist comment , my credit with YE is £5.77 when they went into administration.  I expect to have to pay the administrators any shortfall before Neon Reef took over, possibly by cheque or credit card . I pay for electricity and gas from a separate account with a standing order to cover the two fixed DD .

I wasn't tying to be alarmist. There have been many reports that current and former Utility Point customers are having a very hard time getting credit balances back. MSE have even reported the story.

Just suggesting it's something to keep an eye on. It's sound advice with any energy provider to be honest, but given recent form for UP it was a heads up for UP and NR. 

bagand96

BedrockFred said:

bagand96 said:

BedrockFred said:

bagand96 said

Worth keeping in mind that SP have not invited YE customers to set up their online account yet.  Those who have set up have done it via the backdoor by taking the account number from their DD, or getting their account number from SP CS.

Not so in my case I had an email saying my account was setup all be it still no Gas meter readings 
So nothing backdoor re my online account

First report I've seen that they've invited YE customers to set up their online accounts. Maybe they're doing it in phases. Those who have spoken to SP were told it would be this week IIRC? 

Maybe they will be updating the Gas readings this week, still says 1902 on my Gas no reading
Without that how can they produce a final bill not long now till I am away fingers crossed
Do I need to give SP my final meter readings or is giving them to my new supplier adequate?? 

I gave my readings on 7th December. SP obviously have them because they showed up on my YE account, and I didn't give them to YE. 

Your opening readings with your new supplier will be verified and passed to SP for them to use as closing readings.

I don't intend to give SP any other readings. They will have an opening reading and a closing reading.  That's all they need to bill me, I worry throwing another reading into the mix now only adds potential for a c*ck up or confusion! 

Richmc

Good to see some YE customers have been switched, I haven't and I dread to think what my final bill will be! So today I e-mailed Scottish power to tell them if I don't hear from them with a switch date within seven days I'm going to switch elsewhere despite their warnings. I'm totally fed up with them and I'm not even their customer yet!

Can anyone tell me what the unit and standing charge rates are for ex YE customers?