Yorkshire energy ?

thankyousam

I just phoned SP as my opening gas reading still wasn't there, but the electric one was. They were able to get the gas reading added to the system, so my two opening readings from 6th December are now set up correctly.

[Deleted User]

thankyousam said:

I just phoned SP as my opening gas reading still wasn't there, but the electric one was. They were able to get the gas reading added to the system, so my two opening readings from 6th December are now set up correctly.

I am going to give them a little more time to get these readings added themselves.  How long after your phone call was your account updated?  Annoying they are unable to do this themselves without being prodded into doing so. 

BedrockFred

Well I have not received any contact from SP at all but my SP account page does say I am leaving give us call to persuade you to stay
I will not give SP any readings they have had my opening readings, luckily my billing cycle from YE is on the 6th of the month so my last bill from YE was the day before SP took over I have the bill and readings downloaded 
I will give my opening readings to Avro my new supplier when they ask for them probably next week as my switch is due to complete on the 25/26 Jan
Think that's the way to go
Wow looking at the Exclusive SP were offering the SC for Gas and Elec is 10p per day more for each fuel and the unit rates are also dearer  

venia

venia said:

Is it better to go with variable and hope prices go down or choose a fixed tariff until things get cheaper?

Whilst I was wondering which one would be better, I found that prices went up, and both Avro and Green. are more expensive now compared with last week (Avro £2 extra per month, Green - £5). So to answer my own question - variable isn't better. 
Octopus is my best option now with £50 credit if I use someone's link from the Referrers board. 

Stuart42

I clicked through to the best rates for existing customers in my SP account and their quote for a 1 year fix is 56% higher than I will be paying Neon Reef. 

ewokuk

What needs to happen with this SOLR stuff is one simple change, when people get dumped on a new supplier they didn't sign up for, the rates must stay the same for 30 days after the switch (in the databases!) to the new provider has taken place.  This fixes all the issues we have had in 2 ways:

1. It incentivized the new supplier to get the switch sorted out quickly so that the 30 days starts ASAP, rather than them being incentivized to do the exact opposite currently and delay it as long as they can (as SP have done) to stop people being able to switch away from their high rates.
2. It stops customers being fleeced at extortionate rates for an extended period and will allow them to sort out a switch to another provider without being charged a huge amount more than they had budgeted for with their old supplier.

Problem solved.  Anyone that doesn't sort out a switch quickly will end up paying loads to the new provider, this will be a win for the new provider and offset the money they might be losing by having everyone on the lower tarrif from the old provider for the first 30 days.  So the new providers are still incentivized to 'bid' because plenty of people will probably not switch quick enough and they can still make money from it, and the even partially savvy customers do not get ripped off by being dumped on a sky high tariff that THEY DID NOT SIGN UP FOR.

bagand96

ewokuk said:

What needs to happen with this SOLR stuff is one simple change, when people get dumped on a new supplier they didn't sign up for, the rates must stay the same for 30 days after the switch to the new provider has taken place.  This fixes all the issues we have had in 2 ways:

1. It incentivized the new supplier to get the switch sorted out quickly so that the 30 days starts ASAP, rather than them being incentivized to do the exact opposite currently and delay it as long as they can (as SP have done) to stop people being able to switch away from their high rates.
2. It stops customers being fleeced at extortionate rates for an extended period and will allow them to sort out a switch to another provider without being charged a huge amount more than they had budgeted for with their old supplier.

Problem solved.  Anyone that doesn't sort out a switch quickly will end up paying loads to the new provider, this will be a win for the new provider and offset the money they might be losing by having everyone on the lower tarrif from the old provider for the first 30 days.  So the new providers are still incentivized to 'bid' because plenty of people will probably not switch quick enough and they can still make money from it, and the even partially savvy customers do not get ripped off by being dumped on a sky high tariff that THEY DID NOT SIGN UP FOR.

And which Energy company would bid to take on the customers from the failed provider if they had to provide the energy at unsustainable rates?

It's easy to say make OFGEM force one of the Big 6 to do, but it needs paying for one way or another, why should their customers subsidise the SoLR process?

What you (and the rest of us) signed up for were very cheap tariffs with YE. Too cheap it turned out! The SoLR is an occupational hazard of choosing the cheapest from a small niche supplier. But I don't expect someone else to cover me.  I made my choice! 

ewokuk

bagand96 said:

ewokuk said:

What needs to happen with this SOLR stuff is one simple change, when people get dumped on a new supplier they didn't sign up for, the rates must stay the same for 30 days after the switch to the new provider has taken place.  This fixes all the issues we have had in 2 ways:

1. It incentivized the new supplier to get the switch sorted out quickly so that the 30 days starts ASAP, rather than them being incentivized to do the exact opposite currently and delay it as long as they can (as SP have done) to stop people being able to switch away from their high rates.
2. It stops customers being fleeced at extortionate rates for an extended period and will allow them to sort out a switch to another provider without being charged a huge amount more than they had budgeted for with their old supplier.

Problem solved.  Anyone that doesn't sort out a switch quickly will end up paying loads to the new provider, this will be a win for the new provider and offset the money they might be losing by having everyone on the lower tarrif from the old provider for the first 30 days.  So the new providers are still incentivized to 'bid' because plenty of people will probably not switch quick enough and they can still make money from it, and the even partially savvy customers do not get ripped off by being dumped on a sky high tariff that THEY DID NOT SIGN UP FOR.

And which Energy company would bid to take on the customers from the failed provider if they had to provide the energy at unsustainable rates. 

It's easy to say make OFGEM force one of the Big 6 to do, but it needs paying for one way or another, why should their customers subsidise the SoLR process?

First off the rates can't be THAT unsustainable or the old company wouldn't have set them at those rates in the first place (no company will sell something they don't think they can make a profit on).  They may have got them slightly off (or maybe something else caused them to go out of business) but realistically those rates are closer to reasonable rates than the ones we are left with after being put on SP.  And like I said, anyone that doesn't switch over quick enough (which will be tens of thousands out of the 70k people) will highly likely end up giving that new provider a nice chunk of additional profit (greater than any loss they might make by keeping the old rates).  Failing that option, people should be put on a tarrif that is effectively break even for the new supplier (to be decided by OFGEM, not the supplier), and once the database has been updated, after 30 days the new supplier defaults anyone that remains onto a standard tariff, unless the customer has selected a new tariff with them, or has switched away in that time.  Again, many people will likely end up staying and with the first 30 days being break even, the new provider can't lose.

As it stands right now, the customer is the one that gets screwed and apparently has ZERO power to do anything about it (despite the fact we have no legal relationship with SP what so ever).

thankyousam

[Deleted User] said:

thankyousam said:

I just phoned SP as my opening gas reading still wasn't there, but the electric one was. They were able to get the gas reading added to the system, so my two opening readings from 6th December are now set up correctly.

I am going to give them a little more time to get these readings added themselves.  How long after your phone call was your account updated?  Annoying they are unable to do this themselves without being prodded into doing so. 

The opening gas meter reading appeared on my online account while I was on the phone to them. The agent I spoke to had to put me on hold and speak to the "meter reading department" and it seemed to take them about 5 mins to figure it out.

PennineAcute

So since Wednesday, I have spent just under two and a half hours on the phone with SP trying to sort out the mess they have caused.  Wednesday and Thursday, they kept sending me an electricity statement addressed to The Estate of (my name).

Today they have sent me a gas statement for over £600, due to some bright spark being unable to do their job and enter the correct meter start reading.
SP are totally inept.