Yorkshire energy ?

Shedman

It might also explain why I can add a meter reading for electric on new supplier site today but it rejects the gas reading (even though the input screen for gas was showing on their site several days before the electric one appeared).  Looks like I'm going to have to make some calls....

Phones4Chris

masonic said:

Stonesmike said:

Just phoned SP and got through quite quickly, enquiring about my account number to set up an account online. Completed all of that and thought I would submit meter readings and for some reason it’s stating that my gas reading is too high and not accepting the reading.
would this be to being a new account?

People have been seeing some pretty nonsensical meter readings for their gas accounts, I would be reluctant to provide any readings until you see the correct opening readings you gave SP last month.

That's exactly what I was thinking especially in light of

Shedman said:

............... (Electric was fine, albeit they used the 30 Nov read that I gave YE as start point rather than the read I supplied on 7th).  Something very odd about the gas switchover situation....even though in my case it appeared changed on national database several days before the Electric.

So if SP think I'll pay them their rates from my last YE reading on 28th November upto 5th December, they'll be thinking again!

phillw

masonic said:
People have been seeing some pretty nonsensical meter readings for their gas accounts, I would be reluctant to provide any readings until you see the correct opening readings you gave SP last month.

I don't have a meter reading, but the date says 30 Nov 1902. I'm not paying for 119 years worth of gas.

I spoke to a woman at scottish power last week who said she was going to phone back on tuesday to sort out the meter read, but then asked for my date of birth for their records & I haven't heard back....

hgt

My switch from Scottish Power to Utility point 'seems' to be going OK so far (I've got the "Sorry you're leaving" message on my SP account now for both fuels. 
The SP account suggest I should give a meter reading, but fails on the gas reading as it says the reading is too high! Sounds like a few others on here have seen similar, so I won't worry too much for now. 

Sounds like another example of Scottish Power incompetence, I hope the switch goes though OK as I've been less than impressed with my brief experience of Scottish Power. Such a difference from Yorkshire Energy - who were excellent in my opinion. 

macgyver

Edit: Oh does anyone know what their "exclusive tariff" is when trying to persuade you to stay, is it just the same as already published, or is it actually better?

This is what I got in email-

 Its not too late to come back to us

We'd love to keep you as a customer, so why not see if you can save on your energy costs by moving to our Online Exclusive Fixed January 2022 SM2* tariff? Like all our new fixed price tariffs it provides 100% green electricity made by our windfarms right here in the UK. And remember, you can move between ScottishPower tariffs at any time without paying exit fees - so if your priorities change, your tariff can too

I haven't bothered looking at the rates.

spot1034

To be fair, the gas on that tariff is very competitive. Electricity much less so. 

hgt

macgyver said:

This is what I got in email-

 Its not too late to come back to us

We'd love to keep you as a customer, so why not see if you can save on your energy costs by moving to our Online Exclusive Fixed January 2022 SM2* tariff? Like all our new fixed price tariffs it provides 100% green electricity made by our windfarms right here in the UK. And remember, you can move between ScottishPower tariffs at any time without paying exit fees - so if your priorities change, your tariff can too

I haven't bothered looking at the rates.

There wasn't even a mention of an exclusive tariff in my e-mail to entice me to stay. They obviously don't want to keep me - oh well, never mind!

macgyver

Having looked the rates, my new provider is still cheaper
SP rates
Gas- Standing charge. 26.07

Pence per kwh
3.104p

Electricity
Standing charge per day
23.71p
Pence per kwh
16.96p

Phones4Chris

For me the electricity standing charge is 0.28p cheaper and the unit charge is 0.023p cheaper than the current variable tariff we're on but it is fixed. My new provider is still cheaper.

venia

My electricity supplier has finally changed to Scottish Power today. 
Like I mentioned earlier, they were saying in the app they expected to start supplying energy on Jan 15 (which they changed to Dec 6). I can view my account info online now, only I can't figure out whether they've set up a direct debit or not - the tariff is Energy Exclusive. Can't find where to set up my DD, doesn't help that I'm with NatWest either.
The app is still saying my switch is underway.
Well, at least I can start my switch to Green. variable or Avro fixed now. Both are no exit fees.
Is it better to go with variable and hope prices go down or choose a fixed tariff until things get cheaper?