Yorkshire energy ?

Phones4Chris

masonic said:

It is quite clear from reading the misfortunes of those in the Tonik thread, that some in this situation were incorrectly told by SP that they needed to go to Tonik for their credit. It later transpired that this was wrong and that they wasted their time hassling the administrators. So while I agree with you that the information posted by the YE administrators leaves a lot to be desired, it is better to rely on the information provided by Ofgem, and important that people know who to chase.

I won't disagree with that.

masonic

Verdigris said:

I agree that the YE statement is ambiguous. It could be the administrators or SP paying out. People who have been force migrated have been contacted, it seems discriminatory not to contact other classes of former customer.

It is the consequence of a poor process - SP will get details of customers they can take on. Other customers fall through the net. There is nothing for you to do until you have a final bill from YE. At that point you can approach SP. Based on comments posted by ex-Tonik customers, be prepared to be told they aren't responsible for the credit initially - this is not the case and you might need to persevere.

Verdigris

Well I'm glad I bothered SP. I suspect they are not keen to hand over the cash. They've got my name address and YE account number - just a matter of waiting to see what the postman brings.

Chino

masonic said:

I don't believe any business customers have made themselves known in this thread.

An irrelevant point.

masonic

Verdigris said:

Well I'm glad I bothered SP. I suspect they are not keen to hand over the cash. They've got my name address and YE account number - just a matter of waiting to see what the postman brings.

They've got form for delaying repayments of credit. Not just to those who didn't transfer to them. Any of us could have a fight on our hands in due course. This is not uncommon, the last time I was transferred to a SoLR I had to go to the Energy Ombudsman to get my credit refunded. Took about 7 months from when the supplier went bust.

Phones4Chris

masonic said:

............. This is not uncommon, the last time I was transferred to a SoLR I had to go to the Energy Ombudsman to get my credit refunded. Took about 7 months from when the supplier went bust.

Ah, now I can see why you are a bit sensitive on the subject. Let's hope it doesn't take that long this time then
You have my sympathies.

BedrockFred

My SP account page has changed this morning

"Can we persuade you to stay with our exclusive tariff? Call us today on 0800 072 0480.

Your fuel switch status

Here you'll find the status of your fuel(s) switching over. You'll be able to see your confirmed switch dates once we have them, and your final bills once they're ready.

Electricity

SWITCH IN PROGRESS

Estimated switch date: 25 Jan 2021

Gas

SWITCH IN PROGRESS

Estimated switch date: 25 Jan 2021

To help us make sure your account balance is up to date ahead of your final bill(s), please provide us with your meter readings

Please don’t cancel your Direct Debit when your switch starts - we’ll be able to give you any refund or collect a final payment quicker this way."

[Deleted User]

BedrockFred said:

My SP account page has changed this morning

"Can we persuade you to stay with our exclusive tariff? Call us today on 0800 072 0480.

Your fuel switch status

Here you'll find the status of your fuel(s) switching over. You'll be able to see your confirmed switch dates once we have them, and your final bills once they're ready.

Electricity

SWITCH IN PROGRESS

Estimated switch date: 25 Jan 2021

Gas

SWITCH IN PROGRESS

Estimated switch date: 25 Jan 2021

To help us make sure your account balance is up to date ahead of your final bill(s), please provide us with your meter readings

Please don’t cancel your Direct Debit when your switch starts - we’ll be able to give you any refund or collect a final payment quicker this way."

I started a switch to AVRO yesterday and I too now see this except I only see an entry for Electricity today.  Estmated switch date 1 day less than AVRO estimated.  I received my Welcome pack from AVRO the same day,  They obviously lifted the MPAN and MPRN numbers from the industry backend and everything looks right re personal details, tarrif, meters etc.  No 'Unfortunately, the transfer of your supply has been rejected and we are unable to resolve this ourselves' messages from AVRO so I have to think that the transfer is on track.  Just waiting for the gas transfer to show up at Scottish.  Both utilities now showing as 'Switch in Progress' although only gas meter details showing. 

EDIT:  When this SP account first became visible only the gas meter details were visible.  So after 13 days SP are still not able to marry up my electric meter to my account.  Ironic that AVRO can get my meter details correct without recourse to asking the customer for said details whereas SP are still fumbling around.  They (SP) have confirmed the correct meter serial number and the correct MPAN via CHAT today but as yet not uploaded to my account.  Oh well not much I can do about that.    

Shedman

So did mine but I think they have Doc Brown working for them 😂

[Deleted User]

I like the gas switch date.  I don't know how this is all going to pan out re final billing, refunds etc but the correct setting up of our SP accounts appears to be as complex as The Manhattan Project was.