I have just spoken to them again to clarify situation about ATMs. Was told it was necessary to use a machine capable of dealing with euros such as those found at airports! As i do not have access to one my only recourse is to send the bank statement via email. My bank has advised against this so I don't think I can take the risk. I am not convinced the emails are genuine. I would be immensely grateful to hear from anyone who has applied for refund via email. None of this feels right. There is no mention on the easyjet site that the service has discontinued and whilst links to the currencycard site still appear they no longer work. Has anyone had any luck with the Financial Services Authority? There are so many incidences of fraudsters that you can't be too careful.
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