Received this e mail on 12 March. Unable to get refund via several ATMs including mainstream banks despite using correct pin. Replied saying I was unwilling to send bank details and requesting cheque in payment. Their reply suggested I ring their pin retrieval number. I tried this despite being certain that I was using the correct pin. Got nowhere with this as erroneously informed details I had submitted were incorrect. They are insisting on a PDF bank statement. The phone number in the e mail is the same as that on the card but in the absence of any mention of this closure on the Easyjet website I remain wary about this. The link from easyjet to the currency card site remains but no longer works. Their e mails are not very professional looking and contain misused words and grammatical errors I associate with spoof e mails. I would be grateful to know of anyone else who has experience of this who can confirm it is genuine. There is a relatively small amount on the card, not worth compromising the bank account. You can't be too careful.
We’re writing to you with an update following the recent
disruptions to your Euro Currency Card service, which has prevented customers
from accessing their online account.
disruption resulted from a service issue with one of our suppliers and has
prevented us from offering the quality of service you would expect from
easyJet, we’re sorry for any inconvenience this may have caused you.
response to this and in the best interest of our customers, we've taken the
decision to close the current card programme.
this notification for?
notification is for all customers with a prepaid Euro Currency Visa Card by
does this mean for me?
Euro Currency Card by easyJet account will close on 17th May 2021. This
means, you will not be able to use the card to purchase goods or withdraw
cash after this date.
you need to do
currently have available funds on your Euro Currency Card account, you can
access these funds immediately by using your card to spend and/or withdraw
funds via an ATM prior to the 17th May 2021. You can check your
balance via an ATM, or by emailing us.
you can request a refund of the remaining balance, at no charge, by emailing
us at [email protected].
Please allow up to 28 days for your refund to be processed.
have any questions
contact us by email at [email protected].
note that the easyJet Customer Service Team are an unable to assist with the
Euro Currency Card, so please use the dedicated email address provided where
we will be happy to assist you.
again, we’re sorry for the any inconvenience this may have caused you and
thank you for your ongoing support.
Euro Currency Card Team
Card is issued by PayrNet ltd pursuant to licence from Visa. PayrNet ltd is
authorised by the Financial Conduct Authority to conduct electronic money
service activities under the Electronic Money Regulations 2011 (Ref: 900594).
I would like to get a refund of my balance. I have tried ATM's but my Pin no doesn't work. I have misgivings about sharing my bank details, which seems to be the only way to get my money (hopefully). Am I being overly concerned?
My bank took the same view about sending bank statement. I phoned the card service number again. Was told my card had been blocked, seemingly by using wrong ATM. They reinstated the card and told me I would be able to withdraw funds from barclays, nationwide, Royal Bank of Scotland or HSBC. They said customers had reported problems using Lloyd's TSB machines. I am sceptical as one of my original attempts had been made using an ATM outside a Halifax branch, Halifax being part of RBS. It all seems rather haphazard and unprofessional. Still no notification on the easyjet site where the link has not been removed but no longer works. It seems they are making it as difficult as possible to recover funds via ATM, which adds to my suspicions. Has anyone out there actually retrieved their funds by sending the email? I would be very grateful to know. I don't live near one of the recommended ATM and would lose out anyway, the extent depending on which notes the machine dispenses. I was told that even with payment by bank transfer there would be a cross currency charge. This all seems very unprincipled as they are the ones reneging on the agreement, leaving it to the customer to jump through all these hoops. Fraudsters are so convincing these days. It's not worth compromising the bank account. Even if the emails are genuine it doesn't feel right to be disclosing bank statements. Maybe I am worrying unnecessarily. If anyone could put my mind at rest it could be your good deed for the week. Hope someone can help.
They said customers had reported problems using Lloyd's TSB machines. I am sceptical as one of my original attempts had been made using an ATM outside a Halifax branch, Halifax being part of RBS. It all seems rather haphazard and unprofessional.
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