Amazon refusing to refund for wrong item delivered that I returned.

[Deleted User]

manic37 said:

camelot1971 said:

manic37 said:

dinglebert said:

I have been informed by Amazon that the picking is done by robots and not humans.  I had an issue with smoke detectors, I had ordered three of a specific type, they sent one of that type and two of a earlier model same manufacturer.  They believed me and offered the "wrong" ones for half price which I took.

Think I lot depends on value of the goods and history with Amazon.  However people have been known to try it on with Amazon with the very issue OP has.  Not of course that I am suggesting he/she has done that.

Thanks for info. Not sure why they say it's impossible for me to receive wrong item. I've been buying from Amazon a long time and never received wrong item before this. 

The system works by knowing what is in each storage bin and is fully automated, so Amazon will know exactly what is in each bin. The odds of getting 2 pairs of headphones and 2 remotes instead of a phone within the warehouse are so small as to be not realistically possible. Odds are the items aren't even held in the same warehouse as the phone. Mistakes can happen elsewhere in the delivery chain but Amazon know what they are doing when it comes to the warehouse, order picking and security. No one in the warehouse is going to steal a cheap phone and put headphones and remotes in the box instead. 

Your credit card company might believe you but Amazon will close your account down forever with zero chance of ever having another. Up to you if you want to keep pursuing this. 

Well that's what i actually received. Are you implying i'm making it up? So you're advising me to move on and forget the £229.00 Amazon took off me for nothing?

It doesn't matter what I think. Amazon clearly believe that you had the phone and are trying it on by returning items that they didn't sell you. As others have said, you can try a s75 claim and see where it gets you. You just have to be prepared for Amazon to close your account if you win. Up to you which course of action you take. 

Carrot007

manic37 said:

Thanks for your advice. If i make a Section 75 claim with my credit card provider and they put it back on my credit card themselves will that still get me banned from Amazon or is it just a small possibility? 

The best option you can expect is they will close your account until you pay the money back.

The middle option is going to be banning you (and anyone they ever associate with you) for life (so if your partner etc open an account and use the same account or any details or anything they might think is you (live opening a new account just after yours is closed)).

The worst option will be they do the middle and take you to court for the money. This is however unlikely.

Look at it from their POV. For some reason you opened a return. This was the wrong thing to do as you could not return the item. Your storey sounds far fetched. Mistakes mayt have been made but with it being this bad you needed to investigate and find them out first. You lost that option upon returning.

Also amazon do make mistakes and I have had wrong things shipped before. But only on warehouse deals (was it?) as the checks they do when people return amount to "is it a phone of the right make", "It is whatever" etc. However no "return" should have ever been done without written (email) evidence they accepted your story. But as people say for what you say to have happened is very strange and would you believe it.

As a back up. If you were a good amazon customer they would probably have given you the money as a trust of faith by now. So I would say the middle option is going to happen.

Ectophile

manic37 said:

Aylesbury_Duck said:

I'd pursue it, but knowing there's a risk Amazon will not want my custom again.  Although we do order some stuff from them, we're not a household that's dependent on them, we don't have Prime video, etc.

Thanks for your advice. If i make a Section 75 claim with my credit card provider and they put it back on my credit card themselves will that still get me banned from Amazon or is it just a small possibility? 

The bank aren't going to want to be down £229 either.  So they will most likely bill Amazon £229, plus all the costs of dealing with the case.

manic37

camelot1971 said:

manic37 said:

camelot1971 said:

manic37 said:

dinglebert said:

I have been informed by Amazon that the picking is done by robots and not humans.  I had an issue with smoke detectors, I had ordered three of a specific type, they sent one of that type and two of a earlier model same manufacturer.  They believed me and offered the "wrong" ones for half price which I took.

Think I lot depends on value of the goods and history with Amazon.  However people have been known to try it on with Amazon with the very issue OP has.  Not of course that I am suggesting he/she has done that.

Thanks for info. Not sure why they say it's impossible for me to receive wrong item. I've been buying from Amazon a long time and never received wrong item before this. 

The system works by knowing what is in each storage bin and is fully automated, so Amazon will know exactly what is in each bin. The odds of getting 2 pairs of headphones and 2 remotes instead of a phone within the warehouse are so small as to be not realistically possible. Odds are the items aren't even held in the same warehouse as the phone. Mistakes can happen elsewhere in the delivery chain but Amazon know what they are doing when it comes to the warehouse, order picking and security. No one in the warehouse is going to steal a cheap phone and put headphones and remotes in the box instead. 

Your credit card company might believe you but Amazon will close your account down forever with zero chance of ever having another. Up to you if you want to keep pursuing this. 

Well that's what i actually received. Are you implying i'm making it up? So you're advising me to move on and forget the £229.00 Amazon took off me for nothing?

It doesn't matter what I think. Amazon clearly believe that you had the phone and are trying it on by returning items that they didn't sell you. As others have said, you can try a s75 claim and see where it gets you. You just have to be prepared for Amazon to close your account if you win. Up to you which course of action you take. 

Never heard of itechnic earphones and i have no clue what the remotes were for. 

manic37

Carrot007 said:

manic37 said:

Thanks for your advice. If i make a Section 75 claim with my credit card provider and they put it back on my credit card themselves will that still get me banned from Amazon or is it just a small possibility? 

The best option you can expect is they will close your account until you pay the money back.

The middle option is going to be banning you (and anyone they ever associate with you) for life (so if your partner etc open an account and use the same account or any details or anything they might think is you (live opening a new account just after yours is closed)).

The worst option will be they do the middle and take you to court for the money. This is however unlikely.

Look at it from their POV. For some reason you opened a return. This was the wrong thing to do as you could not return the item. Your storey sounds far fetched. Mistakes mayt have been made but with it being this bad you needed to investigate and find them out first. You lost that option upon returning.

Also amazon do make mistakes and I have had wrong things shipped before. But only on warehouse deals (was it?) as the checks they do when people return amount to "is it a phone of the right make", "It is whatever" etc. However no "return" should have ever been done without written (email) evidence they accepted your story. But as people say for what you say to have happened is very strange and would you believe it.

As a back up. If you were a good amazon customer they would probably have given you the money as a trust of faith by now. So I would say the middle option is going to happen.

It was from Amazon themselves, i went on live chat and they asked me to send photo's of the wrong items which i did and after seeing them they are the ones who apologised and said to return for refund with a return shipping label emailed to me, i went along with that.

[Deleted User]

manic37 said:

camelot1971 said:

manic37 said:

camelot1971 said:

manic37 said:

dinglebert said:

I have been informed by Amazon that the picking is done by robots and not humans.  I had an issue with smoke detectors, I had ordered three of a specific type, they sent one of that type and two of a earlier model same manufacturer.  They believed me and offered the "wrong" ones for half price which I took.

Think I lot depends on value of the goods and history with Amazon.  However people have been known to try it on with Amazon with the very issue OP has.  Not of course that I am suggesting he/she has done that.

Thanks for info. Not sure why they say it's impossible for me to receive wrong item. I've been buying from Amazon a long time and never received wrong item before this. 

The system works by knowing what is in each storage bin and is fully automated, so Amazon will know exactly what is in each bin. The odds of getting 2 pairs of headphones and 2 remotes instead of a phone within the warehouse are so small as to be not realistically possible. Odds are the items aren't even held in the same warehouse as the phone. Mistakes can happen elsewhere in the delivery chain but Amazon know what they are doing when it comes to the warehouse, order picking and security. No one in the warehouse is going to steal a cheap phone and put headphones and remotes in the box instead. 

Your credit card company might believe you but Amazon will close your account down forever with zero chance of ever having another. Up to you if you want to keep pursuing this. 

Well that's what i actually received. Are you implying i'm making it up? So you're advising me to move on and forget the £229.00 Amazon took off me for nothing?

It doesn't matter what I think. Amazon clearly believe that you had the phone and are trying it on by returning items that they didn't sell you. As others have said, you can try a s75 claim and see where it gets you. You just have to be prepared for Amazon to close your account if you win. Up to you which course of action you take. 

Never heard of itechnic earphones and i have no clue what the remotes were for. 

Amazon.co.uk don't seem to list new itechnic headphones. What exact ones did they send you?

manic37

Sorry it's iteknic. Here's photo I sent to Amazon of what they sent me. 

happypie

to be honest i am really surprised amazon hasn't refunded you. it's a company with great customer service and provides refund in minutes if you have issues with products (no asking details of problem, sending photo/video etc). are you not a prime member? prime members are treated much better in terms of returns/refunds. also i suppose you probably don't have great history with amazon, otherwise 200+ pounds is no big deal for them. i personally don't think amazon will close your account if you raise chargeback or section 75, its a very big company, closing account for such trivial thing seems unnecessary - unless you have bad/similar history. if its first time i believe it could just be a warning at best. if i were you i would not care of closing the account if my story was true.

[Deleted User]

manic37 said:

Sorry it's iteknic. Here's photo I sent to Amazon of what they sent me. 

Amazon don't currently sell those headphones and haven't done for ages - you can use the camelcamelcamel website to show that. So how did Amazon send you a product they don't sell instead of a phone? There's not even a third party seller selling those headphones.

Aylesbury_Duck

Are you absolutely sure those products came in an Amazon package addressed to you?  And the box wasn't obviously tampered with?  Wat did the document inside the package say?