Amazon refusing to refund for wrong item delivered that I returned.

manic37

Ectophile said:

manic37 said:

Could anyone please advise me whether i should use chargeback or make a Section 75 claim with my credit card provider?

Yes.  Make sure you ask for a Section 75 claim, not a chargeback.  A Section 75 claim is a legal right between you and the bank.  If it's a chargeback, then Amazon can object to it.

If your claim is successful, assume that you will never be allowed to buy anything from Amazon ever again.

Thanks, will ask for Section 75 claim with my credit card provider this week after trying to get Amazon to call me(they claim they couldn't because of a technical glitch this weekend) And try to call them(number is always busy) Will a Section 75 claim get me banned from buying on Amazon? 

manic37

dinglebert said:

I have been informed by Amazon that the picking is done by robots and not humans.  I had an issue with smoke detectors, I had ordered three of a specific type, they sent one of that type and two of a earlier model same manufacturer.  They believed me and offered the "wrong" ones for half price which I took.

Think I lot depends on value of the goods and history with Amazon.  However people have been known to try it on with Amazon with the very issue OP has.  Not of course that I am suggesting he/she has done that.

Thanks for info. Not sure why they say it's impossible for me to receive wrong item. I've been buying from Amazon a long time and never received wrong item before this. 

Were_Doomed

manic37 said:

Ectophile said:

manic37 said:

Could anyone please advise me whether i should use chargeback or make a Section 75 claim with my credit card provider?

Yes.  Make sure you ask for a Section 75 claim, not a chargeback.  A Section 75 claim is a legal right between you and the bank.  If it's a chargeback, then Amazon can object to it.

If your claim is successful, assume that you will never be allowed to buy anything from Amazon ever again.

Thanks, will ask for Section 75 claim with my credit card provider this week after trying to get Amazon to call me(they claim they couldn't because of a technical glitch this weekend) And try to call them(number is always busy) Will a Section 75 claim get me banned from buying on Amazon? 

You have no automatic right to be able to shop with Amazon. If you do a S75 claim and it is successful then Amazon may decide that they no longer wish to have you as a customer - they have the right to make that decision.

[Deleted User]

manic37 said:

dinglebert said:

I have been informed by Amazon that the picking is done by robots and not humans.  I had an issue with smoke detectors, I had ordered three of a specific type, they sent one of that type and two of a earlier model same manufacturer.  They believed me and offered the "wrong" ones for half price which I took.

Think I lot depends on value of the goods and history with Amazon.  However people have been known to try it on with Amazon with the very issue OP has.  Not of course that I am suggesting he/she has done that.

Thanks for info. Not sure why they say it's impossible for me to receive wrong item. I've been buying from Amazon a long time and never received wrong item before this. 

The system works by knowing what is in each storage bin and is fully automated, so Amazon will know exactly what is in each bin. The odds of getting 2 pairs of headphones and 2 remotes instead of a phone within the warehouse are so small as to be not realistically possible. Odds are the items aren't even held in the same warehouse as the phone. Mistakes can happen elsewhere in the delivery chain but Amazon know what they are doing when it comes to the warehouse, order picking and security. No one in the warehouse is going to steal a cheap phone and put headphones and remotes in the box instead. 

Your credit card company might believe you but Amazon will close your account down forever with zero chance of ever having another. Up to you if you want to keep pursuing this. 

manic37

camelot1971 said:

manic37 said:

dinglebert said:

I have been informed by Amazon that the picking is done by robots and not humans.  I had an issue with smoke detectors, I had ordered three of a specific type, they sent one of that type and two of a earlier model same manufacturer.  They believed me and offered the "wrong" ones for half price which I took.

Think I lot depends on value of the goods and history with Amazon.  However people have been known to try it on with Amazon with the very issue OP has.  Not of course that I am suggesting he/she has done that.

Thanks for info. Not sure why they say it's impossible for me to receive wrong item. I've been buying from Amazon a long time and never received wrong item before this. 

The system works by knowing what is in each storage bin and is fully automated, so Amazon will know exactly what is in each bin. The odds of getting 2 pairs of headphones and 2 remotes instead of a phone within the warehouse are so small as to be not realistically possible. Odds are the items aren't even held in the same warehouse as the phone. Mistakes can happen elsewhere in the delivery chain but Amazon know what they are doing when it comes to the warehouse, order picking and security. No one in the warehouse is going to steal a cheap phone and put headphones and remotes in the box instead. 

Your credit card company might believe you but Amazon will close your account down forever with zero chance of ever having another. Up to you if you want to keep pursuing this. 

Well that's what i actually received. Are you implying i'm making it up? So you're advising me to move on and forget the £229.00 Amazon took off me for nothing?

Aylesbury_Duck

No, they're advising you to consider how far you want to pursue it.  Only you can decide.

manic37

Aylesbury_Duck said:

No, they're advising you to consider how far you want to pursue it.  Only you can decide.

Thanks, what would you do in my position?

Aylesbury_Duck

I'd pursue it, but knowing there's a risk Amazon will not want my custom again.  Although we do order some stuff from them, we're not a household that's dependent on them, we don't have Prime video, etc.

manic37

Aylesbury_Duck said:

I'd pursue it, but knowing there's a risk Amazon will not want my custom again.  Although we do order some stuff from them, we're not a household that's dependent on them, we don't have Prime video, etc.

Thanks for your advice. If i make a Section 75 claim with my credit card provider and they put it back on my credit card themselves will that still get me banned from Amazon or is it just a small possibility? 

Aylesbury_Duck

I've no idea. I just know that Amazon, like any other retailer but more so, can choose who they do business with and then.  The trouble is, they have become so powerful, they can afford to lose custom from anyone they think is more trouble than they're worth.  I know of people who've been too returns-happy and have lost their accounts, for example. 

There's probably an algorithm that flags your account when you return things, dispute things, etc.  Get too many of those flags, or an expensive one, and a human intervention probably determines whether they want to continue to serve you or not.