Amazon refusing to refund for wrong item delivered that I returned.

manic37

camelot1971 said:

Amazon security is incredibly tight, so the odds that all these "missing" phones and laptops being stolen in the warehouse is about the same as winning the lottery. Of course, parcels go missing all the time and given the sheer amount that Amazon sell, it's bound to happen at some point. No doubt the OP will tell us shortly that Amazon have miraculously fixed the issue and paid them compo for their distress. 

Maybe order picker made a mistake and sent wrong item, I mentioned this to Amazon and they insisted it's impossible for them to deliver a wrong item which I don't believe at all, no system is infallible. 
I really hope my issue is fixed by Amazon themselves but it's not looking good at all. Been trying again on live chat with no luck. Requested a call back, still waiting. 

manic37

They fail to understand i didn't receive a Poco X3 but earphones and two remotes that i returned.

[Deleted User]

manic37 said:

camelot1971 said:

Amazon security is incredibly tight, so the odds that all these "missing" phones and laptops being stolen in the warehouse is about the same as winning the lottery. Of course, parcels go missing all the time and given the sheer amount that Amazon sell, it's bound to happen at some point. No doubt the OP will tell us shortly that Amazon have miraculously fixed the issue and paid them compo for their distress. 

Maybe order picker made a mistake and sent wrong item, I mentioned this to Amazon and they insisted it's impossible for them to deliver a wrong item which I don't believe at all, no system is infallible. 
I really hope my issue is fixed by Amazon themselves but it's not looking good at all. Been trying again on live chat with no luck. Requested a call back, still waiting. 

The system doesn't work like that. Anyway, I'm out.

manic37

Could anyone please advise me whether i should use chargeback or make a Section 75 claim with my credit card provider?

jonesMUFCforever

manic37 said:

Could anyone please advise me whether i should use chargeback or make a Section 75 claim with my credit card provider?

Speak to the bank - they will advise you of the next steps.

manic37

They still don't understand i received wrong item. Soooo frustrating. 

neilmcl

manic37 said:

They still don't understand i received wrong item. Soooo frustrating. 

Dear Srikar,

I'm afraid you haven't quite understood the issue here. You've received the items that were actually sent out to me. The original delivery from Amazon contained the wrong items ordered hence why I've returned them. Can I please either have the correct items ordered or a refund please.

Ectophile

manic37 said:

Could anyone please advise me whether i should use chargeback or make a Section 75 claim with my credit card provider?

Yes.  Make sure you ask for a Section 75 claim, not a chargeback.  A Section 75 claim is a legal right between you and the bank.  If it's a chargeback, then Amazon can object to it.

If your claim is successful, assume that you will never be allowed to buy anything from Amazon ever again.

dinglebert

I have been informed by Amazon that the picking is done by robots and not humans.  I had an issue with smoke detectors, I had ordered three of a specific type, they sent one of that type and two of a earlier model same manufacturer.  They believed me and offered the "wrong" ones for half price which I took.

Think I lot depends on value of the goods and history with Amazon.  However people have been known to try it on with Amazon with the very issue OP has.  Not of course that I am suggesting he/she has done that.

manic37

neilmcl said:

manic37 said:

They still don't understand i received wrong item. Soooo frustrating. 

Dear Srikar,

I'm afraid you haven't quite understood the issue here. You've received the items that were actually sent out to me. The original delivery from Amazon contained the wrong items ordered hence why I've returned them. Can I please either have the correct items ordered or a refund please.

Thank you so much, i'll reply to them with that.