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Metro Bank refer a friend offer

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Comments

  • ischris85
    ischris85 Posts: 498 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    31 October secure message sent complaint re £50 refer a friend not added within terms and conditions timescale
    3 November reply received asking me to phone about it
    5th November reply received saying could  raise complaint via secure message, needed me to quote account number it relates to even though I only hold 1 account
    6th November reply received repeating above reply even though I quoted account number when I replied to 5th November reply

    I have replied asking if a robot has been replying to my secure messages and asking for responses to be reviewed with my apparent  concern about very poor responses wasting my time added to my complaint
    Get asked whether want to stay logged in, click yes and guess what " an error occured" logged out, so much for a "ethical bank"


    Thanks - didn't realise you could send secure messages from their website :) message sent
  • Ed-1
    Ed-1 Posts: 3,958 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    How did people activate their debit card? I had to ring them. Is there another way to do it?
  • ischris85 said:
    31 October secure message sent complaint re £50 refer a friend not added within terms and conditions timescale
    3 November reply received asking me to phone about it
    5th November reply received saying could  raise complaint via secure message, needed me to quote account number it relates to even though I only hold 1 account
    6th November reply received repeating above reply even though I quoted account number when I replied to 5th November reply

    I have replied asking if a robot has been replying to my secure messages and asking for responses to be reviewed with my apparent  concern about very poor responses wasting my time added to my complaint
    Get asked whether want to stay logged in, click yes and guess what " an error occured" logged out, so much for a "ethical bank"


    Thanks - didn't realise you could send secure messages from their website :) message sent

    Recorded times of replies that I received 22.58, 22.59 23.47, 06.12, 00.47  took it to twitter after I posted replies on here :D
  • bristolleedsfan
    bristolleedsfan Posts: 12,649 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 6 November 2020 at 9:40PM
    Ed-1 said:
    How did people activate their debit card? I had to ring them. Is there another way to do it?

    I took that to twitter as well LOL, answer was no other way, day I phoned 9am got message saying shut ( call cost 2,00 as didnt realise Virgin Mobile had changed PAYGO system as dont normally make calls) , turmed out later starting hours which could be seen on some ( not all)  Metro Bank links, Metro Bank help on twitter arranged for someone to phone me, amazingly long call to activate a debit card lol
  • colsten
    colsten Posts: 17,597 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    Ed-1 said:
    How did people activate their debit card? I had to ring them. Is there another way to do it?
    I can't remember, so it must have been painless
  • gsmh
    gsmh Posts: 640 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    edited 7 November 2020 at 4:54PM
    so much for a "ethical bank"
    An ethical bank? Have you read about their problems over the past year or so? The CEO's wife owning the company which the bank used for store design? The mis-categorisation of loans? The antics of the founder Vernon Hill? Ethical Consumer rates it as an ethical bank, but I find some of their qualifying criteria rather dubious. They feel a company is ethical just because it hasn't (yet) had any dealings with unethical companies. I don't see how you can be ethical by doing nothing. Other banks like Triodos and the Co-operative are pro-actively ethical and have a clear ethical policy.
  • They let dogs in though!

    :-)
  • Email received yesterday advising £150 was going in to my account for referrals 😁 checked account and it was there 👍🏻
    This space has been intentionally left blank
  • bristolleedsfan
    bristolleedsfan Posts: 12,649 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 8 November 2020 at 10:28AM
    gsmh said:
    so much for a "ethical bank"
    An ethical bank? Have you read about their problems over the past year or so? The CEO's wife owning the company which the bank used for store design? The mis-categorisation of loans? The antics of the founder Vernon Hill? Ethical Consumer rates it as an ethical bank, but I find some of their qualifying criteria rather dubious. They feel a company is ethical just because it hasn't (yet) had any dealings with unethical companies. I don't see how you can be ethical by doing nothing. Other banks like Triodos and the Co-operative are pro-actively ethical and have a clear ethical policy.
    "In my life if I feel something is wrong then it's wrong, regardless of whether the other party does it or not. I was brought up with 'two wrongs don't make a right'. If a bank is unethical I don't bank with them. Simple"

    I get it, you signed up for Metro Bank and tried to get up to 5 referrals signing up purely for the free money like virtually all of us, must be a similar ID to yours that has regularly had plenty to say negatively about others doing the same thing.


  • gsmh
    gsmh Posts: 640 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    I have had a Metro Bank account for years. Indeed I travelled to London when the first store launched, just to open an account. There was no reward offered back then. I offered my code for referrals since I could see nothing unethical about doing so. 
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