MSE on "go slow ?".

red_bertie

BUMP! May as well add my 2p's worth - had problems since last night. They do say patcience is a virtue - jeez I reckon we must all be saints :A by now.

codger

It's a general slow down.

The Bank of England must act now.;)

Churchmouse

Right I've emailed you the command prompt thingy (technical term!) but in case you're still monitoring this thread, I can now get in every time through favourites, and while still not "normal" it's all a bit less slow than it was

ceridwen

My 2p worth - I'm not technically-minded to do whats suggested.

My broadband provider is Virgin Media (now theres a surprise!! - not) and I have a Vista pc if thats any help.
I've been getting hiccuping away and couldnt get in at all tonight until I decided to try my "history" bit on my pc and have got in that way.

maryfrench

I can't do the technical stuff either but I am with tiscali (for my sins) as they are generally rubbish anyway, but I can't blame them for this or can I?

Churchmouse

To anyone who thinks their not technical enough to do the "command" bit, I am totally untechnical, but the instructions are right on the button and it's very easy to do. Honestly:D

f3lix

MSE_Webmaster wrote: »

Hi,
Thanks to everyone who have been sending sending those IPs through, we're narrowing down the problem. In order to help us track it further, we need a traceroute as well as your IP address. It shouldn't take more than a few minutes if you can spare the time.

1. Please open a command prompt (start - programs - accessories - command prompt)
2. Type in the command: tracert www.moneysavingexpert.com
(this should start displaying some numbers running down the screen. After a few lines it might say "timed out". If it does this, you can press Ctrl+c to stop it running).
3. Then, after clicking the right mouse button anywhere in the black window, please choose "Mark"
4. Using your shift key and arrow keys can you select the block of results and press Enter to copy it
5. Open up a reply to this e-mail and paste it in.
6. Finally, please go to http://whatismyip.com/
7. Big and bold in the middle of your screen should be an IP address (four sets of numbers separated by full stops) Please add your IP address to the e-mail.
8. Send it back to us.

Thanks you very much in advance. By getting this info, we can sort the problem that much quicker.


Webby

Got all that apart from where to send the email?

Alfie_E

f3lix wrote: »

Got all that apart from where to send the email?

That was in Webby’s first post to this thread – siteproblems@moneysavingexpert.com.

Minerva69

f3lix wrote: »

Got all that apart from where to send the email?

It was in an earlier post: [EMAIL="siteproblems@moneysavingexpert.com"]siteproblems@moneysavingexpert.com[/EMAIL]

I've been having problems since yesterday, have just emailed the requested info. Hope it helps as I would hate any new users to be turned away from the site.

Churchmouse

Not wanting to tempt providence, but is it just me or is it getting better by the minute:D :rotfl: Thanks techies:T