Platform Mortgage

[Deleted User]

Haymorto said:

DeletedUser said:

rdunn_ said:

DeletedUser said:

Working day 51. Into the 11th week. 
Anyone else still waiting for a decision longer than me? 

What have they said when you have called?

I haven't called them, MA has. She says everything looks OK, credit check and valuation completed weeks ago. They phoned my work last Friday to check if I was back full time after being furloughed, person they needed to speak to wasn't there, so they've requested my September pay slip which has been sent. 
It'll be 3-5 working days before that is looked at, and then, if that's OK, my case should go to offer, which will probably take another few working weeks.  

I would definitely be calling them yourself 

I may do just that. What info do they want to identify one's self? 
And is MA notified of any direct contact? 
Don't want to appear to go behind her back! 

rdunn_

DeletedUser said:

Haymorto said:

DeletedUser said:

rdunn_ said:

DeletedUser said:

Working day 51. Into the 11th week. 
Anyone else still waiting for a decision longer than me? 

What have they said when you have called?

I haven't called them, MA has. She says everything looks OK, credit check and valuation completed weeks ago. They phoned my work last Friday to check if I was back full time after being furloughed, person they needed to speak to wasn't there, so they've requested my September pay slip which has been sent. 
It'll be 3-5 working days before that is looked at, and then, if that's OK, my case should go to offer, which will probably take another few working weeks.  

I would definitely be calling them yourself 

I may do just that. What info do they want to identify one's self? 
And is MA notified of any direct contact? 
Don't want to appear to go behind her back! 

I felt exactly the same but it doesn't appear that the MA gets notified.

Some things they ask for are names of the applicants, current address, purchase property address and DOB

[Deleted User]

rdunn_ said:

DeletedUser said:

Haymorto said:

DeletedUser said:

rdunn_ said:

DeletedUser said:

Working day 51. Into the 11th week. 
Anyone else still waiting for a decision longer than me? 

What have they said when you have called?

I haven't called them, MA has. She says everything looks OK, credit check and valuation completed weeks ago. They phoned my work last Friday to check if I was back full time after being furloughed, person they needed to speak to wasn't there, so they've requested my September pay slip which has been sent. 
It'll be 3-5 working days before that is looked at, and then, if that's OK, my case should go to offer, which will probably take another few working weeks.  

I would definitely be calling them yourself 

I may do just that. What info do they want to identify one's self? 
And is MA notified of any direct contact? 
Don't want to appear to go behind her back! 

I felt exactly the same but it doesn't appear that the MA gets notified.

Some things they ask for are names of the applicants, current address, purchase property address and DOB

Thank you. I'll give it a go. Looking forward to the 2 hour hold time! 

rdunn_

DeletedUser said:

rdunn_ said:

DeletedUser said:

Haymorto said:

DeletedUser said:

rdunn_ said:

DeletedUser said:

Working day 51. Into the 11th week. 
Anyone else still waiting for a decision longer than me? 

What have they said when you have called?

I haven't called them, MA has. She says everything looks OK, credit check and valuation completed weeks ago. They phoned my work last Friday to check if I was back full time after being furloughed, person they needed to speak to wasn't there, so they've requested my September pay slip which has been sent. 
It'll be 3-5 working days before that is looked at, and then, if that's OK, my case should go to offer, which will probably take another few working weeks.  

I would definitely be calling them yourself 

I may do just that. What info do they want to identify one's self? 
And is MA notified of any direct contact? 
Don't want to appear to go behind her back! 

I felt exactly the same but it doesn't appear that the MA gets notified.

Some things they ask for are names of the applicants, current address, purchase property address and DOB

Thank you. I'll give it a go. Looking forward to the 2 hour hold time! 

My wait time was normally 30-60 mins but today I called them dead on 9 and they answered in seconds

nakiwala123

rdunn_ said:

DeletedUser said:

rdunn_ said:

DeletedUser said:

Haymorto said:

DeletedUser said:

rdunn_ said:

DeletedUser said:

Working day 51. Into the 11th week. 
Anyone else still waiting for a decision longer than me? 

What have they said when you have called?

I haven't called them, MA has. She says everything looks OK, credit check and valuation completed weeks ago. They phoned my work last Friday to check if I was back full time after being furloughed, person they needed to speak to wasn't there, so they've requested my September pay slip which has been sent. 
It'll be 3-5 working days before that is looked at, and then, if that's OK, my case should go to offer, which will probably take another few working weeks.  

I would definitely be calling them yourself 

I may do just that. What info do they want to identify one's self? 
And is MA notified of any direct contact? 
Don't want to appear to go behind her back! 

I felt exactly the same but it doesn't appear that the MA gets notified.

Some things they ask for are names of the applicants, current address, purchase property address and DOB

Thank you. I'll give it a go. Looking forward to the 2 hour hold time! 

My wait time was normally 30-60 mins but today I called them dead on 9 and they answered in seconds

I called shortly after you did and I was waiting probably 20mins. Sometimes they have long waits on the phone but other times not too bad. I was shocked lady week they answered in less than 10mins. I wasbt even prepared. 

Deano89

I just phoned to chase up from Friday as they asked for some more info regarding a payment & my case handlers name from my solicitors so once this was sent I phoned up & they put what they call a "chase" on it to get it looked at quicker... The woman I spoke to took a look at the information & passed it whilst I was on the phone... So now it's just awaiting final checks & she said the formal offer will be with my MA & solicitor within 48 hours. 

I'm not even bothered if this takes longer as I just wanted to know it was at a stage where I was safe to pay for my searches without the risk of throwing away money. 

ES1989

Providing my timeline. 

DIP & Application 4/09/20
Valuation completed 24/09/20
Offer letter received 05/10/20 🤗
Our MA uploaded all of our docs on 04/09/20, we have had no requests from Platform for further docs, only communication was to confirm valuation had been booked. We had only rang twice and that was only for a general update to gage where we were. I last called Friday 02/09/20 and was advised they were reviewing applications from 03/09/20, I rang today waited 2 hrs on hold and so worth while as when I got through I was told offer has been sent out. We found the process very smooth, when we spoke to Platform on Friday they went through a checklist of our documents and confirmed everything necessary has been received. It’s worth asking them to confirm they have received everything as our MA was very good in that respect. I hope everyone gets the good news soon! 

Haymorto

ES1989 said:

Providing my timeline. 

DIP & Application 4/09/20
Valuation completed 24/09/20
Offer letter received 05/10/20 🤗
Our MA uploaded all of our docs on 04/09/20, we have had no requests from Platform for further docs, only communication was to confirm valuation had been booked. We had only rang twice and that was only for a general update to gage where we were. I last called Friday 02/09/20 and was advised they were reviewing applications from 03/09/20, I rang today waited 2 hrs on hold and so worth while as when I got through I was told offer has been sent out. We found the process very smooth, when we spoke to Platform on Friday they went through a checklist of our documents and confirmed everything necessary has been received. It’s worth asking them to confirm they have received everything as our MA was very good in that respect. I hope everyone gets the good news soon! 

Great news 

What type of survey did you go for? We submitted the same day as you and nobody has got back to us about a survey. 

Flemington94

ES1989 said:

Providing my timeline. 

DIP & Application 4/09/20
Valuation completed 24/09/20
Offer letter received 05/10/20 🤗
Our MA uploaded all of our docs on 04/09/20, we have had no requests from Platform for further docs, only communication was to confirm valuation had been booked. We had only rang twice and that was only for a general update to gage where we were. I last called Friday 02/09/20 and was advised they were reviewing applications from 03/09/20, I rang today waited 2 hrs on hold and so worth while as when I got through I was told offer has been sent out. We found the process very smooth, when we spoke to Platform on Friday they went through a checklist of our documents and confirmed everything necessary has been received. It’s worth asking them to confirm they have received everything as our MA was very good in that respect. I hope everyone gets the good news soon! 

Wow, that's great news. Such a smooth process compared to everyone else's on here. Gives me some hope that it might not be too long til I receive my offer! (submitted 08/09). Glad to here it. Hopefully they're catching up on the backlog and everyone hears some positivity soon .

jamjo3108

We finally got our mortgage offer on the Friday they said would give us it. 

So that’s 38 working days all in total. They also contacted my solicitor before my mortgage advisor. 

In true platform style the amounts to
both MA and solicitor are different so albeit only a couple of hundreds pounds, 
that will
need sorted out