Santander mortgage timeline

NatNat77

So an update from me, the valuation finally took place today and our offer has just been confirmed! So the race is back on!  I still don't know if our conveyancer will have time to do what she needs to do to complete by the end of June but we have more chance now they didn't wait to issue the offer 🤞🤞

Good luck to everyone else waiting, it has to be the most frustrating and stressful process EVER xx

chm26

Livingincolour said:

chm26 said:

Hi everyone, does anyone have any experience of having an offer issued, received by myself and solicitors but solicitor has queried something about the ground rent with santander (I'm buying a leasehold property) and not hearing anything back. Last week I should have heard by Friday, when I phoned on Monday it was today (thursday) and still nothing. So frustrating! 

Hey - yeah this is the exact same situation we are in, solicitors need Santander to sign off the ground rent - the brokers and solicitors keep telling us 'tomorrow' and it just never comes through. Now very much doubting we'll get it before the weekend and we've been waiting two weeks already. So annoying. 

I cant bare the wait. It sounds like everyone is having a horrendous time doesn't it but I don't understand how they can say yes to a mortgage but then take all this time to look at one issue but take forever to make the decision. Keep me posted how you get on. 

emerald35

Hey all,

Thought I'd give you all a rundown of our experience so far.

We applied through Santander via a broker on 05/05/2021 for a 95% mortgage (we're FTB). The process was excruciatingly slow, no doubt because of the impending stamp duty holiday deadline. They came back to us a few times with questions and every time it was a week to respond.

We finally got our offer on Tuesday (15/06/2021) confirmed to our broker.

Due to the concrete stamp duty deadline of our ongoing chain (they as good as told us the property would be taken off the market if they missed it), we sprung into action and contacted Santander ourselves who were kind enough to transmit the offer straight to the solicitor by fax which was received and acknowledged by our solicitor the same day.

Today our solicitor issued our mortgage deed and contract by post. Again, not good enough, so we spoke to a manager who sent it over by email which is now printed, signed and in the post to arrive tomorrow morning at 9am. We also sent over our deposit to the solicitor's client account which has reached. Tomorrow we should be able to exchange.

One thing that might be worth mentioning is that we're using a different conveyancer within the same company as the vendor which may pay dividends in the end.

All things considered, everything has moved lightning fast since the mortgage offer, so some light at the end of a very long and painful tunnel that oftentimes left us convinced we were going to lose the house. We have a tentative completion date of 29/06/2021, so barring any other unexpected issues, we might actually pull this thing off.

I hope you all have similar success. If you're waiting on an offer in the post, get on the phone and wait an hour (even if you applied through a broker)- might pay off. 

Livingincolour

chm26 said:

Livingincolour said:

chm26 said:

Hi everyone, does anyone have any experience of having an offer issued, received by myself and solicitors but solicitor has queried something about the ground rent with santander (I'm buying a leasehold property) and not hearing anything back. Last week I should have heard by Friday, when I phoned on Monday it was today (thursday) and still nothing. So frustrating! 

Hey - yeah this is the exact same situation we are in, solicitors need Santander to sign off the ground rent - the brokers and solicitors keep telling us 'tomorrow' and it just never comes through. Now very much doubting we'll get it before the weekend and we've been waiting two weeks already. So annoying. 

I cant bare the wait. It sounds like everyone is having a horrendous time doesn't it but I don't understand how they can say yes to a mortgage but then take all this time to look at one issue but take forever to make the decision. Keep me posted how you get on. 

Yeah we had our offer on the flat accepted in mid-December so we've been in the buying process for over 6 months now - every stage has been a slow painful crawl and when you think you're finally there something else goes wrong! Absolutely dreading them asking for more information from solicitors and then it taking weeks more. Will let you know if we get any update.

NatNat77

emerald35 said:

Hey all,

Thought I'd give you all a rundown of our experience so far.

We applied through Santander via a broker on 05/05/2021 for a 95% mortgage (we're FTB). The process was excruciatingly slow, no doubt because of the impending stamp duty holiday deadline. They came back to us a few times with questions and every time it was a week to respond.

We finally got our offer on Tuesday (15/06/2021) confirmed to our broker.

Due to the concrete stamp duty deadline of our ongoing chain (they as good as told us the property would be taken off the market if they missed it), we sprung into action and contacted Santander ourselves who were kind enough to transmit the offer straight to the solicitor by fax which was received and acknowledged by our solicitor the same day.

Today our solicitor issued our mortgage deed and contract by post. Again, not good enough, so we spoke to a manager who sent it over by email which is now printed, signed and in the post to arrive tomorrow morning at 9am. We also sent over our deposit to the solicitor's client account which has reached. Tomorrow we should be able to exchange.

One thing that might be worth mentioning is that we're using a different conveyancer within the same company as the vendor which may pay dividends in the end.

All things considered, everything has moved lightning fast since the mortgage offer, so some light at the end of a very long and painful tunnel that oftentimes left us convinced we were going to lose the house. We have a tentative completion date of 29/06/2021, so barring any other unexpected issues, we might actually pull this thing off.

I hope you all have similar success. If you're waiting on an offer in the post, get on the phone and wait an hour (even if you applied through a broker)- might pay off. 

Thanks for this, it's given me hope! We only got confirmation of our offer today but I'll be calling santander tomorrow lunchtime if our sol hasn't been faxed it. She has promised to report on it ASAP and if I have to drive 100 miles to sign the deed, I will 😂 she's been brilliant. Top of the chain have confirmed today that they'll be good to go from the 28th. We have until Wednesday to apply for the funds so maybe, just maybe, we can pull this off too!
Good luck xx

peacetrustlove

chm26 said:

Hi everyone, does anyone have any experience of having an offer issued, received by myself and solicitors but solicitor has queried something about the ground rent with santander (I'm buying a leasehold property) and not hearing anything back. Last week I should have heard by Friday, when I phoned on Monday it was today (thursday) and still nothing. So frustrating! 

Something very similar. We have a gift from our parents. Solicitors have asked Santander for consent on the 7th of June. I called the mortgage team today to find out that they were working on responses from the 1st of June. So perhaps another 3-4 more working days for us. Not sure if they will sign it off or raise a query. I've basically put in a second application elsewhere and I've been promised an offer within 6 working days. Santander is slow as hell. This has been the worst experience of our life in terms of applying for a mortgage. 

js87B

We are in the process of buying my parents home and are concerned about Countrywide and their survey.

Do santander instruct a full survey or is it just a surveyor coming round to do a value? 

We are in a 1930s house and have accepted it needs some repair work to modernise and make it perfect. A neighbour sold their house 2 weeks ago for 60k more than we are paying, is this taken into consideration? 

As it stands, our 25year total mortgage payment is less than the house sold for next door.

The house had an issue with damp in the kitchen but it doesn't phase us as the kitchen is the first room we are wanting to rip out.

The price agreed is substantially lower to reflect the work that needs to be done and being In the family.

Cheers 
John

Leanne1038

Finally some good news for us! Our broker called this morning to tell us we've got our mortgage offer, we've not seen it yet but she didn't say it was less than we asked for so we think it's the full amount. 

We're not going to make the stamp duty deadline though unfortunately, our buyers haven't even started their searches yet. The house we're buying is contract ready so we would have made it if they've have got a move on. Annoying really! But it just is what it is. 

Finally feel like I can breathe!

Ameba

Purlain said:

Ameba said:

Hi,
More waiting here  we've been told all docs are fine and ready to be signed off but it will take another 8 working days ....

@Purlain

Thanks for the updates.
Did the broker say what current case status is? Has it been changed to application agreed? 

Seems we should be getting the offer but until I get the confirmation, I'm assuming they still may ask for some extra docs. So, the waiting has been fun ... not! and the days are dragging even more now 

Purlain

Ameba said:

Purlain said:

Ameba said:

Hi,
More waiting here  we've been told all docs are fine and ready to be signed off but it will take another 8 working days ....

@Purlain

Thanks for the updates.
Did the broker say what current case status is? Has it been changed to application agreed? 

Seems we should be getting the offer but until I get the confirmation, I'm assuming they still may ask for some extra docs. So, the waiting has been fun ... not! and the days are dragging even more now 

My case status has not changed for a week, it is quite obvious Santander mortgage team is definitely understaffed at the moment, if I had a chance to start all over again I definitely wouldn't have applied with them. Only God knows how much longer we have to wait.