Neon Reef - any views?

Flight3287462

Takes a brave person to sign up with Neon, I gave them a body swerve when I fixed on Wednesday even though I would have saved £30 a month.

If Neoen are around at the end of the year I will eat my hat.  Same directors as Utility Point told me everything I need to know.

You try finding a deal after your company has gone bust, you will be paying through the nose.

dbks

BUFF said:

...

The issue imo is, as QrizB has already mentioned, the ability for a generator to be able to both generate & sell a green energy unit & to additionally split off & resell a matching REGO at a low value which a supplier can then use to match up with their purchased "dirty" energy more cheaply than buying a genuinely green energy unit ( "dirty" energy unit+REGO< cost of a genuine green energy unit).

....

Just to be clear, the situation you refer to is in most if not all cases not an issue. There is no double counting in general.
When a renewable generator sells their electricity, if they do not give the REGO to that supplier, it is not counted as renewable. They either provide the corresponding REGO, or their generated electricity goes into the 'general pot' where it will not be considered renewable. Hence why suppliers need to buy REGOs separately unless they buy direct from the generator (and get the corresponding REGO).

Did you have a better solution to this?

UncleWiffle

Absolutely awful provider. I had never thought that customer service mattered when it came to a utility provider, as I just thought go with the cheapest as recommended on MSE. How wrong could I be.

I very rarely write reviews but I actually hope this avoids anyone else making the same mistake.

I tried to switch my supply to my new address and they said they couldn't just switch it and would charge me a £30 exit fee which would be refunded if we switched again to them from the existing provider at our new address. I've since been told this should have been a simple switch by a friendly customer service person at Bulb.

What is worse however is that having setup the account and had confirmation everything was setup with my direct debit. I then discovered they had not taken any direct debit payments for over 6 months on the account.

Their response is just to say sorry it was an 'admin' error but you have to suddenly pay this accrued bill and the exit fee through no fault of my own and they won't even waive the exit fee on account of their own incompetence.

You will also find that you have no phone line to actually discuss this in a sane way with someone. Instead you have 'chatbots' and service agents that only work during office hours. Or you have to rely on email exchanges that lead nowhere and are passing sensitive PII account information and bank account details across email messages.

AVOID AT ALL COSTS 

Jeff_Dee

Sorry to hear that UncleWiffle, it is frustrating having to rely on email alone for contact, especially if (as in my experience) they take ages to reply, if at all.

So are they still circling the drain? This is a comment they left on Trustpilot tonight:

Please note Neon Reef have contacted Ofgem to remove the publication of the notice Ofgem issued yesterday (21 September 2021)

The invoice and the communication we had received from Ofgem had referenced another energy supplier, and as such we had queried the communication received before settling any required payment due. The balance has since been paid in full.

We apologise for any concerns caused and assure our customers that we are not in breach for any non-payment of renewable energy funds.

Bexie1989

If I wasn't so worried about them going bust I'd switch to them right now in a heartbeat, because their fixed Eco 7 tariff is better than any other one I've seen

As it stands I'm still in contract for my current tariff which has £30 exit fee, I'm 2 weeks away from being able to switch freely. I just don't want to risk the exit fee and the two months left of my fixed rate for nothing. If I was sure they'd survive though I'd easily make back any loss.

QrizB

Jeff_Dee said:

Sorry to hear that UncleWiffle, it is frustrating having to rely on email alone for contact, especially if (as in my experience) they take ages to reply, if at all.

So are they still circling the drain? This is a comment they left on Trustpilot tonight:

Please note Neon Reef have contacted Ofgem to remove the publication of the notice Ofgem issued yesterday (21 September 2021)

The invoice and the communication we had received from Ofgem had referenced another energy supplier, and as such we had queried the communication received before settling any required payment due. The balance has since been paid in full.

We apologise for any concerns caused and assure our customers that we are not in breach for any non-payment of renewable energy funds.

Personally I'd be more inclined to believe Ofgem in this respect. We'll soon know if NR have paid their bill as Ofgem will close the Order.

Liku

I switched to these  recently, possibly I did make a mistake and didn't check things carefully enough. But OFTM were getting too expensive to stay with (stayed 2 years for once). I don't need to worry if they did go broke since I can wait for any credit to be refunded and deal with any bill increase. UP sure weren't great when I was with them (but I got through it ok) so I should have checked more carefully for NR!
I'm hoping they can hold on even though that is unlikely really considering UP went under. I don't get gas here so at least that is not quite as big a worry for me though of course electricity is being affected to some extent.

SPOWER

I've been waiting 2 refunds from them since the June price rise.  If I am being honest, I don't think I will ever see these refunds, certainly not from Neon Reef.

Poundwize

Still can’t submit meter readings as it says ‘you don’t have any meters’. No replies to any emails, god knows how this is going to work without any meter readings

womble23

Got to confess that with all the speculation, and the challenges of switching out during an SOLR process - I've decided to bail, and switch away from Neon.

How many companies, would actually plan to undertake an update to your Chat system that actually means its unavailable for weeks on end. 

Something just doesn't smell right.