Neon Reef - any views?

greenguppie

Neon Reef have just revised their fixed rate Neptune tariff, now V4

Looks like they are going head to head with Symbio for those with a single rate meter.

e.g. in the Eastern region:
14.345 p per kWh / 25.73 p per day

(Best comparable Symbio fixed tariff, based on a high user and their loss leading introductory tariff is: 14.112 p per kWh / 25.00 p per day)

Bad news for those with E7 meters though
21.275 p per kWh / 15.213 p per kWh / 25.73 p per day

Anyone know if they will still offer the single rate tariff to those with an E7 meter?

Dephead2004

Ok CSA confirmed just now that the welcome pack (and presumably the app too) only show one rate. Here's my SE rate: 17.451 p per kWh / 15.248 p per kWh / 16.413 p per day all ex VAT or 18.324 p per kWh / 16.01 p per kWh / 17.23 p per day inc VAT

Interestingly online web shows no tarrif at all. Someone needs to look at the backend software

BUFF

Interestingly online web shows no tarrif at all. Someone needs to look at the backend software

Going by my recent experience it won't until you are actually on supply.

DiseasedBunny

NR just quoted me (north west region)

SC 25.73
Rate: 15.364

Bacman

NR do offer single tariff on E7 users, I know someone with this, they emailed NR before signing up and asked for that.

DiseasedBunny

Just joined neon, if they go bust, they go bust - had it happen before with Eversmart 

Patr100

I'm still waiting for my referral bonus from joining in April.
Emailed a month ago , they said they would sort it. just emailed them again.

greenguppie

Patr100 said:

I'm still waiting for my referral bonus from joining in April.
Emailed a month ago , they said they would sort it....

That doesn't much sound much like a resolution to me

More like a promise of an oven-ready plan that will fix the problem.

With such a response, I'd have raised a formal complaint. If you'd have done that then, they'd already be half way through the maximum time they were allowed to pre-warm the oven and cook their goose.

greenguppie

greenguppie said:

Neon Reef have just revised their fixed rate Neptune tariff, now V4

Looks like they are going head to head with Symbio for those with a single rate meter.

e.g. in the Eastern region:
14.345 p per kWh / 25.73 p per day

(Best comparable Symbio fixed tariff, based on a high user and their loss leading introductory tariff is: 14.112 p per kWh / 25.00 p per day)

Bad news for those with E7 meters though
21.275 p per kWh / 15.213 p per kWh / 25.73 p per day

Anyone know if they will still offer the single rate tariff to those with an E7 meter?

It appears NR have now pulled this tariff and reverted to V3, perhaps whilst they address the obvious issue? Get in quick if want it. Prices are obviously going to go up.

Patr100

We used to have a referral forum section - what happened to it?

https://forums.moneysavingexpert.com/categories