Neon Reef - any views?

molerat

Stratus said:

For a property not centrally heated by electricity, adding 30% to an electric tariff between October and March appears excessive.

My consumption is pretty consistent throughout the year and I've just checked between those months last year I used 50.07% of my annual consumption.

Yes it is but if it gives the smaller energy companies enough working capital over the overall higher use months enabling them to offer a cheaper overall annual cost to you then there should be no real problem, anything paid in is covered by the industry guarantees.  The choice is yours, pay a higher or lower annual cost.

greenguppie

I posted about the new payment plan on this thread almost a month ago. So I guess no one has much experience of it yet, other than the first collection being the amount specified.

So much misinformation and misplaced cynicism on here, especially when it is all clearly laid out on the NR website, including exactly what you pay and when.

It is not seasonal or October - March.
It is '6 up 6 down 33%' plan and applies Whenever you join.




It only currently applies to their 12M fixed rate tariff (Neptune v3)
Their variable plan (Marinev5) is still the typical 1/12th annual payment per month

Telegraph_Sam

I suppose that there can be little objection to any supplier large or small going to "the market" saying "we offer you this tariff, and these terms and conditions, part of which are that you have to keep the account in credit to the tune of £ xxx and allow us to up the D/D's where necessary to achieve this".  The customer then clearly has the take it or leave it option. It is when these terms are implicit, applied retrospectively and/or not made clear up front that allegations of a con can be made.
In coming to a verdict I am happy to be guided by reports from those at the sharp end with direct experience of being a NR customer (as well as being a Forumite contributing to this thread ...).

niktheguru

Telegraph_Sam said:

I suppose that there can be little objection to any supplier large or small going to "the market" saying "we offer you this tariff, and these terms and conditions, part of which are that you have to keep the account in credit to the tune of £ xxx and allow us to up the D/D's where necessary to achieve this".  The customer then clearly has the take it or leave it option. It is when these terms are implicit, applied retrospectively and/or not made clear up front that allegations of a con can be made.
In coming to a verdict I am happy to be guided by reports from those at the sharp end with direct experience of being a NR customer (as well as being a Forumite contributing to this thread ...).

The neon reef 6 up 6 down is extremely clearly stated and there is no ambiguity at all, so not really sure how you think they've been misleading or dodgy!

Telegraph_Sam

niktheguru said:

Telegraph_Sam said:

I suppose that there can be little objection to any supplier large or small going to "the market" saying "we offer you this tariff, and these terms and conditions, part of which are that you have to keep the account in credit to the tune of £ xxx and allow us to up the D/D's where necessary to achieve this".  The customer then clearly has the take it or leave it option. It is when these terms are implicit, applied retrospectively and/or not made clear up front that allegations of a con can be made.
In coming to a verdict I am happy to be guided by reports from those at the sharp end with direct experience of being a NR customer (as well as being a Forumite contributing to this thread ...).

The neon reef 6 up 6 down is extremely clearly stated and there is no ambiguity at all, so not really sure how you think they've been misleading or dodgy!

Having considered both suppliers in the past, now based on forum feedback I tend to put NR and Avro in the same boat. If this is unfair then I stand to be corrected by those with direct experience of how their rules are applied in practice. This is the value of forums such as these.

niktheguru

Telegraph_Sam said:

niktheguru said:

Telegraph_Sam said:

I suppose that there can be little objection to any supplier large or small going to "the market" saying "we offer you this tariff, and these terms and conditions, part of which are that you have to keep the account in credit to the tune of £ xxx and allow us to up the D/D's where necessary to achieve this".  The customer then clearly has the take it or leave it option. It is when these terms are implicit, applied retrospectively and/or not made clear up front that allegations of a con can be made.
In coming to a verdict I am happy to be guided by reports from those at the sharp end with direct experience of being a NR customer (as well as being a Forumite contributing to this thread ...).

The neon reef 6 up 6 down is extremely clearly stated and there is no ambiguity at all, so not really sure how you think they've been misleading or dodgy!

Having considered both suppliers in the past, now based on forum feedback I tend to put NR and Avro in the same boat. If this is unfair then I stand to be corrected by those with direct experience of how their rules are applied in practice. This is the value of forums such as these.

I think most neon reef customers will say they’ve been a pretty reasonable supplier. I know they were pretty good when I dealt with them.

Gerry1

Telegraph_Sam said:

niktheguru said:

Telegraph_Sam said:

I suppose that there can be little objection to any supplier large or small going to "the market" saying "we offer you this tariff, and these terms and conditions, part of which are that you have to keep the account in credit to the tune of £ xxx and allow us to up the D/D's where necessary to achieve this".  The customer then clearly has the take it or leave it option. It is when these terms are implicit, applied retrospectively and/or not made clear up front that allegations of a con can be made.
In coming to a verdict I am happy to be guided by reports from those at the sharp end with direct experience of being a NR customer (as well as being a Forumite contributing to this thread ...).

The neon reef 6 up 6 down is extremely clearly stated and there is no ambiguity at all, so not really sure how you think they've been misleading or dodgy!

Having considered both suppliers in the past, now based on forum feedback I tend to put NR and Avro in the same boat. If this is unfair then I stand to be corrected by those with direct experience of how their rules are applied in practice. This is the value of forums such as these.

I've used both.  Avro were excellent: straightforward uncluttered website, and when a cheaper new tariff was launched it was straightforward to ring and and switch to it with immediate effect and no exit fee.  Unfortunately, in recent months something seems to have gone very wrong and they've nosedived, even being taken to task on R4's You and Yours (starts at 32:34).  It remains to be seen whether they crash and burn or manage to sort themselves out when the wholesale prices stabilise.

Neon Reef were also excellent.  They never increased their variable rate in the 16 months I was with them even though they had withdrawn it to new customers about way through.  No call centre, but emails were dealt with promptly.  The only slight glitch was that I had to nudge them for a credit refund, but they responded promptly and paid the £30 compo with quibbling, so I'm putting it down to pingdemic problems and a sudden exodus of customers when they eventually had to increase their prices significantly.

Of course, NR could follow Avro and go from hero to zero, but at present there doesn't seem to be much evidence of that as far as I can see.

Dephead2004

Wonder what you think about NR.
Started switch on Sept 1st. Received account details on 2nd sept. Noticed that they have just stated one rate instead of two for Econ 7. Of course, it's the higher day rate. Econ 7 clearly requested on application.

Chatted with NR who said that they have the two rates showing on the account and they would get the welcome letter reissued by management. Here we are on the 7th and no adjustment and also the app shows just the one higher rate.

Email sent, no reply.

Chat now off line for two consecutive days.

Rate chart not reissued.

Time to stop the switch? Comments welcome please.

DiseasedBunny

Dephead2004 said:

Wonder what you think about NR.
Started switch on Sept 1st. Received account details on 2nd sept. Noticed that they have just stated one rate instead of two for Econ 7. Of course, it's the higher day rate. Econ 7 clearly requested on application.

Chatted with NR who said that they have the two rates showing on the account and they would get the welcome letter reissued by management. Here we are on the 7th and no adjustment and also the app shows just the one higher rate.

Email sent, no reply.

Chat now off line for two consecutive days.

Rate chart not reissued.

Time to stop the switch? Comments welcome please.

On their site they say they don’t do E7, but do accept E7 meters, so would be a single cost, not an E7 one

greenguppie

DiseasedBunny said:

Dephead2004 said:

Wonder what you think about NR.
Started switch on Sept 1st. Received account details on 2nd sept. Noticed that they have just stated one rate instead of two for Econ 7. Of course, it's the higher day rate. Econ 7 clearly requested on application.

Chatted with NR who said that they have the two rates showing on the account and they would get the welcome letter reissued by management. Here we are on the 7th and no adjustment and also the app shows just the one higher rate.

Email sent, no reply.

Chat now off line for two consecutive days.

Rate chart not reissued.

Time to stop the switch? Comments welcome please.

On their site they say they don’t do E7, but do accept E7 meters, so would be a single cost, not an E7 one

https://forums.moneysavingexpert.com/discussion/comment/78539185#Comment_78539185