Neon Reef - any views?

MWT

400ixl said:

ghostwriter said:

The BG page https://www.britishgas.co.uk/solr/neon-reef.html says that they're still working on ity.

I see that page says that the transfer tariff will be going up in April as it is variable. Has it said that all along, or have they changed it? Not that it matters to me now but interesting if they have changed that recently.

If I recall correctly, the tariff information used to say that the price was guaranteed until July, if you check your email you should have the same information there from when BG first contacted you...

BG recently removed the 'guaranteed' bit from all of their current SoLR tariffs...

OldScientist

rags58 said:

I wrote to Neon Reef early Jan regarding the "final bill" issued on the 4/11/21 as it was missing 2 direct debits and I was looking for clarification that those payments would be transferred to British gas. They replied stating a final closing statement has not been issued. (see reply below)

I also received the email last week yet nothing in my account has been updated since "final bill" on the 4/11/21 and no notification of a closing statement 

Good Afternoon, Thank you for contacting us. I can confirm we received your payments (thank you).  Please see confirmation below: I can also confirm your electricity supply transferred to British Gas. Your closing statement has not been released. Unfortunately, we are unable to provide timescales of when your closing statement will be released as closing statements are being released in batches. However, we will notify you once your closing statement has been released. Please Note:  Any credit / debit on your closing statement will be transferred to British Gas. If you have any questions, please do not hesitate to contact us.

Many thanks,

Warmest Regards 

Dave

Neon Reef Support Team

I have now had pretty well the same reply from NR - looks like there is a difference between a 'final bill' and a 'closing statement'... and that they'll be a longish wait for NR credit to appear in BG accounts.

tg99

MWT said:

Totally up to you how you handle your situation, but the Ombudsman has taken views before based on the 'bill-shock' principle which I do not agree with, but they have applied consistently, which includes for example that refunds of credit from your account can be reversed at any time to meet corrected billing beyond the 12 month limit as there is no 'shock' as the amounts you originally paid towards your bill were intended to cover use at that time.

The fact that reversal of a refund you thought you were due causes a shock is not something the Ombudsman recognises...

So all I can say is that if you intend to use the back-billing rules to exploit a billing failure that you are entirely aware of and failed to query, don't be surprised if the decision doesn't go your way, especially when it is in the proximity of a SoLR process...

Do let us know how it goes, as each Ombudsman decision adds to our knowledge on these things...

In my situation it’s a case of having called the SOLR (Shell) several months after they took over (Green) and had not had any correspondence whatsoever…..looked up my address and said nothing on their system yet for me and would need to wait. Another couple of months and still nothing and apparently all accounts should have been transferred now.

tg99

ivanleo said:

There's a huge difference between not reminding your supplier to send you an invoice on the one hand, and refusing to give meter reads / refusing to let a meter reader into the property / bypassing the meter on the other.

Also those are not the actual rules, it's a summary presumably from the OfGem website. The rules themselves would be written in rather more legal sounding language in order to reduce the scope for ambiguity.

That was my understanding too though only after a brief read of the rules and never having used the Ombudsman before. Don’t see any need for me to keep on chasing them to set my account up especially as I’ve already enquired previously.

goatfaced

I'm sure I'll get billed eventually, but at least the money is in my account in the meantime. Even BG aren't taking my money, having billed for three months but then when I set up a direct debit they split the bill over the next 12 months for some reason. 

MWT

tg99 said:

MWT said:

Totally up to you how you handle your situation, but the Ombudsman has taken views before based on the 'bill-shock' principle which I do not agree with, but they have applied consistently, which includes for example that refunds of credit from your account can be reversed at any time to meet corrected billing beyond the 12 month limit as there is no 'shock' as the amounts you originally paid towards your bill were intended to cover use at that time.

The fact that reversal of a refund you thought you were due causes a shock is not something the Ombudsman recognises...

So all I can say is that if you intend to use the back-billing rules to exploit a billing failure that you are entirely aware of and failed to query, don't be surprised if the decision doesn't go your way, especially when it is in the proximity of a SoLR process...

Do let us know how it goes, as each Ombudsman decision adds to our knowledge on these things...

In my situation it’s a case of having called the SOLR (Shell) several months after they took over (Green) and had not had any correspondence whatsoever…..looked up my address and said nothing on their system yet for me and would need to wait. Another couple of months and still nothing and apparently all accounts should have been transferred now.

Out of curiosity, are Shell listed as your supplier if you check with the DNO?

tg99

MWT said:

tg99 said:

MWT said:

Totally up to you how you handle your situation, but the Ombudsman has taken views before based on the 'bill-shock' principle which I do not agree with, but they have applied consistently, which includes for example that refunds of credit from your account can be reversed at any time to meet corrected billing beyond the 12 month limit as there is no 'shock' as the amounts you originally paid towards your bill were intended to cover use at that time.

The fact that reversal of a refund you thought you were due causes a shock is not something the Ombudsman recognises...

So all I can say is that if you intend to use the back-billing rules to exploit a billing failure that you are entirely aware of and failed to query, don't be surprised if the decision doesn't go your way, especially when it is in the proximity of a SoLR process...

Do let us know how it goes, as each Ombudsman decision adds to our knowledge on these things...

In my situation it’s a case of having called the SOLR (Shell) several months after they took over (Green) and had not had any correspondence whatsoever…..looked up my address and said nothing on their system yet for me and would need to wait. Another couple of months and still nothing and apparently all accounts should have been transferred now.

Out of curiosity, are Shell listed as your supplier if you check with the DNO?

Yes and has been ever since Oct not long after transfer to SOLR.

DiseasedBunny

So how do a set up variable dd with BG? It says I can do a budget with NR but I want to pay solely for the use each month 

ivanleo

DiseasedBunny said:

So how do a set up variable dd with BG? It says I can do a budget with NR but I want to pay solely for the use each month 

Just talk to them on chat and they'll do it for you, took me two minutes once I eventually got through to someone.

DiseasedBunny

ivanleo said:

DiseasedBunny said:

So how do a set up variable dd with BG? It says I can do a budget with NR but I want to pay solely for the use each month 

Just talk to them on chat and they'll do it for you, took me two minutes once I eventually got through to someone.

Cheers, I’ll have a go later today