Neon Reef - any views?

Shedman

The speed they are processing these, given they had only 50,000 customers and it's now 11 weeks, makes it look like they must be doing the calcs on an abacus 🤔

ivanleo

MWT said:

ivanleo said:

goatfaced said:

The last statement I got from them is now called my final statement. It's estimated but in my favour. No idea about the final three weeks I was with them before I transferred to the black hole of PFP. I haven't paid anyone for electricity since may!

Don't chase them, if they haven't billed you within 12 months it's then too late and they cannot charge you.

I have not read back through all the messages, so might have misunderstood, but do be aware that the back-billing rules do not apply to failed suppliers, so to the extent that any of the so far unbilled use was with a failed supplier, the administrators can bill for it if they eventually notice.

The back-billing rules are part of the supply licence and the failed supplier lose that when they go into administration so it has no effect on them any more.

I was referring to the period from 21st November to 6th December, which in theory British Gas can bill for but so far they haven't. Maybe they will maybe they won't, but my feeling is that their IT cannot deal with it because my account isn't an SOLR one and my supply start date is 6 December.

MWT

ivanleo said:

I was referring to the period from 21st November to 6th December, which in theory British Gas can bill for but so far they haven't. Maybe they will maybe they won't, but my feeling is that their IT cannot deal with it because my account isn't an SOLR one and my supply start date is 6 December.

As long as you are not waiting for a refund from NR you may well get lucky, as I doubt there would be anything else to trigger them to bill for that period.

ivanleo

MWT said:

ivanleo said:

I was referring to the period from 21st November to 6th December, which in theory British Gas can bill for but so far they haven't. Maybe they will maybe they won't, but my feeling is that their IT cannot deal with it because my account isn't an SOLR one and my supply start date is 6 December.

As long as you are not waiting for a refund from NR you may well get lucky, as I doubt there would be anything else to trigger them to bill for that period.

I am waiting for a refund, but if I go to British Gas on 7 December 2022 and complain I've not had my NR credit back, I don't see how they can refuse to pay it but it's also too late for them to bill for that period so they would have to credit me in full.

tg99

MWT said:

ivanleo said:

goatfaced said:

The last statement I got from them is now called my final statement. It's estimated but in my favour. No idea about the final three weeks I was with them before I transferred to the black hole of PFP. I haven't paid anyone for electricity since may!

Don't chase them, if they haven't billed you within 12 months it's then too late and they cannot charge you.

I have not read back through all the messages, so might have misunderstood, but do be aware that the back-billing rules do not apply to failed suppliers, so to the extent that any of the so far unbilled use was with a failed supplier, the administrators can bill for it if they eventually notice.

The back-billing rules are part of the supply licence and the failed supplier lose that when they go into administration so it has no effect on them any more.

Presumably they do apply in the scenario whereby the new supplier who is appointed SOLR (to take over from the failed supplier) fails to set up your account and issue you a first bill in the first 12 months from the date they were appointed?

MWT

tg99 said:

MWT said:

ivanleo said:

goatfaced said:

The last statement I got from them is now called my final statement. It's estimated but in my favour. No idea about the final three weeks I was with them before I transferred to the black hole of PFP. I haven't paid anyone for electricity since may!

Don't chase them, if they haven't billed you within 12 months it's then too late and they cannot charge you.

I have not read back through all the messages, so might have misunderstood, but do be aware that the back-billing rules do not apply to failed suppliers, so to the extent that any of the so far unbilled use was with a failed supplier, the administrators can bill for it if they eventually notice.

The back-billing rules are part of the supply licence and the failed supplier lose that when they go into administration so it has no effect on them any more.

Presumably they do apply in the scenario whereby the new supplier who is appointed SOLR (to take over from the failed supplier) fails to set up your account and issue you a first bill in the first 12 months from the date they were appointed?

There is some doubt over that as well since they are dependent upon data provided by the failed supplier, but if you've done your part and notified the SoLR about your situation then yes, I'd expect the rules to be in play.

If you are just staying quiet and not letting the SoLR know you have been missed then no, I would not depend on the rules covering you.

The rules are not there to create a loophole to allow you to avoid payment for something you know you owe, they are there to prevent bill-shock from unexpected billing...

ivanleo

MWT said:

The rules are not there to create a loophole to allow you to avoid payment for something you know you owe, they are there to prevent bill-shock from unexpected billing...

Suppliers have to abide by the letter of the law, rather than the spirit. They can hardly turn around and say "oh but you knew about this so we're billing you anyway".

AbbieCadabra

no final bill on my NR a/c yet, but the final reading i supplied (& used by BG as opening read) is now showing (it might have been there earlier but i hadn't noticed).  We'll be owed nearly £300 so it would be good to see a bill to reflect this before account access disappears!

MWT

ivanleo said:

MWT said:

The rules are not there to create a loophole to allow you to avoid payment for something you know you owe, they are there to prevent bill-shock from unexpected billing...

Suppliers have to abide by the letter of the law, rather than the spirit. They can hardly turn around and say "oh but you knew about this so we're billing you anyway".

.. but the rules do include that the customer must not have behaved unreasonably, like I said, it is not there to allow you to wilfully avoid being billed accurately for your use.

These are not laws, they are conditions in the supply license and subject to adjudication by the Ombudsman service if you wish to raise a complaint...

ivanleo

MWT said:

ivanleo said:

MWT said:

The rules are not there to create a loophole to allow you to avoid payment for something you know you owe, they are there to prevent bill-shock from unexpected billing...

Suppliers have to abide by the letter of the law, rather than the spirit. They can hardly turn around and say "oh but you knew about this so we're billing you anyway".

.. but the rules do include that the customer must not have behaved unreasonably, like I said, it is not there to allow you to wilfully avoid being billed accurately for your use.

I don't see how failing to remind BG to send me a bill could amount to unreasonable behaviour.